Aparium Hotel Group
Guest Services Manager
Aparium Hotel Group, Minneapolis, Minnesota, United States, 55400
Position:
Guest Services ManagerLocation:
Minneapolis, MNJob Id:
672# of Openings:
0GUEST SERVICES MANAGER
Reports to the Director of Hotel Operations, position is exempt.WHO WE ARE
Hotels done differently. It's not just a slogan; it is who we are in everything we do. We believe in the power of People, Place, and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live, and who we serve.Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.The hotel is managed by Aparium, founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each.WHO YOU ARE
You are someone who is obsessed with hospitality: it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness or ask the front desk what type of system they are using. You get excited about how amenities are packaged and when you see a five-star review come through. You enjoy casual sophistication and realize the concept of luxury has evolved to be approachable and loathe heavily scripted interactions and cookie-cutter experiences.Your career experience is eclectic and dynamic and you take great pride in having worked your way through a variety of progressive roles. You are humble and understand the need to work side by side with others and take feedback seriously to improve upon processes.THE ROLE
The Guest Services Manager sets the tone for the front-of-house guest experience of the hotel. This integral role leads the Guest Services department, ensuring that the service delivered to our guests is unique and memorable, meeting our high expectations. Though this is a management role, it is certainly not one in which you spend the entire day in the office doing paperwork. Instead, your day is spent where you are at your best: in the lobby with your team, delivering innovative guest experiences.The Guest Services Manager reports to the Director of Rooms and works together on how to deliver remarkable guest experiences. It is critical for the person in this position to possess a diverse knowledge of Rooms Division operations and be willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the hotel.WHAT YOU WILL DO
Uphold and role model the company's principles of People, Place, and Character, while encouraging your direct reports to embody our values.Demonstrate passion and aptitude for all aspects of a guest's experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism.Serve as the tour guide for all hotel experiences a guest may encounter.Collaborate with and coach your team to complete the necessary activities for the day.Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates.Act as a key partner with the Director of Rooms and the operations leadership team.Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest Services associates.Foster open lines of communication within the department.Coach and mentor your team on development of their skill set.Partner with Housekeeping and Engineering department heads.Partner with Director of Revenue to monitor all reservation channels.Champion departmental and hotel-wide initiatives.Maintain regular communication with the Director of Hotel Operations.Foster a close relationship with Executive Chef and F+B team.HOW YOU LEAD
Offer direct support for your team through one-on-one coaching, counseling, and constructive feedback.Collaborate effectively with all departments in the hotel.Be respectful in your daily interactions with your managers, direct reports, and peers.Highly analytical in thought and recommendations.Engage others in general conversation to build rapport quickly.Approach fact-finding and discovery missions as a collaborative effort.Influence others to effectively drive results.Prioritize and organize your own work.WHAT YOU WILL NEED
Minimum of three years experience within Guest Services with an upscale, lifestyle, or luxury hospitality company.Minimum of one year management experience.Professional proficiency of the English language in reading, writing, and verbal communication.Adaptable interpersonal communication skills.Intermediate skills in Microsoft Excel and Word.The ability to work varying schedules that may include days, nights, weekends, and holidays.The ability to stand or walk for a majority of a shift.The ability to lift or carry up to 70 lbs.The ability to push or pull a cart carrying up to 150 lbs.The ability to bend and/or kneel frequently.The ability to work in a dog-friendly environment.As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment.Apply for this Position
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Guest Services ManagerLocation:
Minneapolis, MNJob Id:
672# of Openings:
0GUEST SERVICES MANAGER
Reports to the Director of Hotel Operations, position is exempt.WHO WE ARE
Hotels done differently. It's not just a slogan; it is who we are in everything we do. We believe in the power of People, Place, and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live, and who we serve.Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.The hotel is managed by Aparium, founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each.WHO YOU ARE
You are someone who is obsessed with hospitality: it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness or ask the front desk what type of system they are using. You get excited about how amenities are packaged and when you see a five-star review come through. You enjoy casual sophistication and realize the concept of luxury has evolved to be approachable and loathe heavily scripted interactions and cookie-cutter experiences.Your career experience is eclectic and dynamic and you take great pride in having worked your way through a variety of progressive roles. You are humble and understand the need to work side by side with others and take feedback seriously to improve upon processes.THE ROLE
The Guest Services Manager sets the tone for the front-of-house guest experience of the hotel. This integral role leads the Guest Services department, ensuring that the service delivered to our guests is unique and memorable, meeting our high expectations. Though this is a management role, it is certainly not one in which you spend the entire day in the office doing paperwork. Instead, your day is spent where you are at your best: in the lobby with your team, delivering innovative guest experiences.The Guest Services Manager reports to the Director of Rooms and works together on how to deliver remarkable guest experiences. It is critical for the person in this position to possess a diverse knowledge of Rooms Division operations and be willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the hotel.WHAT YOU WILL DO
Uphold and role model the company's principles of People, Place, and Character, while encouraging your direct reports to embody our values.Demonstrate passion and aptitude for all aspects of a guest's experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism.Serve as the tour guide for all hotel experiences a guest may encounter.Collaborate with and coach your team to complete the necessary activities for the day.Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates.Act as a key partner with the Director of Rooms and the operations leadership team.Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest Services associates.Foster open lines of communication within the department.Coach and mentor your team on development of their skill set.Partner with Housekeeping and Engineering department heads.Partner with Director of Revenue to monitor all reservation channels.Champion departmental and hotel-wide initiatives.Maintain regular communication with the Director of Hotel Operations.Foster a close relationship with Executive Chef and F+B team.HOW YOU LEAD
Offer direct support for your team through one-on-one coaching, counseling, and constructive feedback.Collaborate effectively with all departments in the hotel.Be respectful in your daily interactions with your managers, direct reports, and peers.Highly analytical in thought and recommendations.Engage others in general conversation to build rapport quickly.Approach fact-finding and discovery missions as a collaborative effort.Influence others to effectively drive results.Prioritize and organize your own work.WHAT YOU WILL NEED
Minimum of three years experience within Guest Services with an upscale, lifestyle, or luxury hospitality company.Minimum of one year management experience.Professional proficiency of the English language in reading, writing, and verbal communication.Adaptable interpersonal communication skills.Intermediate skills in Microsoft Excel and Word.The ability to work varying schedules that may include days, nights, weekends, and holidays.The ability to stand or walk for a majority of a shift.The ability to lift or carry up to 70 lbs.The ability to push or pull a cart carrying up to 150 lbs.The ability to bend and/or kneel frequently.The ability to work in a dog-friendly environment.As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment.Apply for this Position
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