Groundwork Coffee Co.
Shipping and Fulfillment Associate (PT)
Groundwork Coffee Co., Los Angeles, California, United States, 90079
ABOUT US:Groundwork Coffee specializes in batch-roasted, certified organic coffees and artisanal teas. From our humble roots as a rare book store and cafe back in 1990, Groundwork would go on to become one of the first certified organic coffee roasters in Southern California, as well as the largest organic coffee roaster in Los Angeles. A truly local pioneer in fair trade and fairly traded coffee and tea sourcing, we remain committed to sustainable business practices, including maintaining direct relationships with growers and importers who promote responsible coffee and tea production.Now, nearly 30 years later — thanks to the neighbors and friends we’ve been fortunate enough to serve — we have opened 10 cafés along the West Coast, we have two very busy roasteries in Los Angeles and Portland, and we produce a growing line of delicious cold brew coffees. We’ve also been profoundly lucky to see the development of dozens of new organic coffee farms around the world and are proud to continue sharing their exceptional coffees with you. From the ground up, Groundwork is steadfast in its commitment to the values of quality, sustainability and community.ABOUT YOU:We are looking to hire a reliable, adaptable, and collaborative Shipping Associate to join our growing team and jump-start their career. You’ll wear many hats and be exposed to various facets of the coffee business from sourcing and production to retail and wholesale distribution. If you love a great cup of coffee (or tea), embody a positive attitude in a fast-paced environment, and are enthusiastic about a career in operations and logistics, then please apply today!Schedule:Tentatively 8 hours on Tuesday, Wednesday, ThursdayWHAT YOU'LL DO:Creating invoices from sales orders
Audit sales ordersContact customers for COD remindersCreate invoicesAudit invoice information
Monitor Returns and Create Back Orders
Audit and process product returnsCreate credit memos for returned itemsProcess back orders for previously out of stock items
Shipping
Process UPS OrdersProcess and audit Amazon ordersProcess internal delivery ordersDispatch internal delivery orders
Audit/Update customer delivery information
Verify current customer address, payment terms, ship via, and ship to
Customer Service
Problem solve in regards to discrepancies with products and/or issues with shipping
Drive for Dispatch when neededWHAT IT TAKES TO ROCK THIS ROLE:At least one year in the customer service industryEfficient with SAP Business One SoftwareExperience with shipping and tracking programsMicrosoft Word and ExcelComputer proficiencyWHY GROUNDWORK:We strive to be the best place our employees have ever worked, and to produce the best coffee our customers have ever sipped. As a part of our team, you'll be working with people who are down-to-earth, friendly, and passionate in a casual, caffeinated, and fun office environment.GROUNDWORK PERKS:Free Coffee to Take Home: 1 pound Bulk Coffee or ¼ Pound Loose Leaf Tea every weekFree Coffee in the Office: Nitro & Cold Brew on Tap, Espresso Machine, Brewed Batches, etc.Employee Discount Program: Discounts on Food, Beverage, & MerchandiseMultiple Health Plan Options: Medical, Dental, Vision, Voluntary Life InsurancePaid Time Off: Including Sick Hours, Vacation, and HolidaysCommuter Program: Substantially Subsidized Metro Pass401(k): To Invest in Your Future!Groundwork is committed to a policy of Equal Employment Opportunity. We recruit, employ, train, compensate, and promote without regards to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.
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Audit sales ordersContact customers for COD remindersCreate invoicesAudit invoice information
Monitor Returns and Create Back Orders
Audit and process product returnsCreate credit memos for returned itemsProcess back orders for previously out of stock items
Shipping
Process UPS OrdersProcess and audit Amazon ordersProcess internal delivery ordersDispatch internal delivery orders
Audit/Update customer delivery information
Verify current customer address, payment terms, ship via, and ship to
Customer Service
Problem solve in regards to discrepancies with products and/or issues with shipping
Drive for Dispatch when neededWHAT IT TAKES TO ROCK THIS ROLE:At least one year in the customer service industryEfficient with SAP Business One SoftwareExperience with shipping and tracking programsMicrosoft Word and ExcelComputer proficiencyWHY GROUNDWORK:We strive to be the best place our employees have ever worked, and to produce the best coffee our customers have ever sipped. As a part of our team, you'll be working with people who are down-to-earth, friendly, and passionate in a casual, caffeinated, and fun office environment.GROUNDWORK PERKS:Free Coffee to Take Home: 1 pound Bulk Coffee or ¼ Pound Loose Leaf Tea every weekFree Coffee in the Office: Nitro & Cold Brew on Tap, Espresso Machine, Brewed Batches, etc.Employee Discount Program: Discounts on Food, Beverage, & MerchandiseMultiple Health Plan Options: Medical, Dental, Vision, Voluntary Life InsurancePaid Time Off: Including Sick Hours, Vacation, and HolidaysCommuter Program: Substantially Subsidized Metro Pass401(k): To Invest in Your Future!Groundwork is committed to a policy of Equal Employment Opportunity. We recruit, employ, train, compensate, and promote without regards to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.
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