University of California - Irvine
Digital Operations Support Engineer
University of California - Irvine, Irvine, California, United States, 92713
Who We Are
Founded in 1965,
UC Irvine
is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.
To learn more about UC Irvine, visit www.uci.edu.The Merage School of Business at the University of California, Irvine, is a top-ranked business school situated in Orange County, California. Its mission is to cultivate leaders for a digitally driven world. The Data and Systems group at Merage comprises technology professionals who manage the digital infrastructure, business applications, and data flows within the school. The group's responsibilities encompass the development, administration, integration, and security of the business systems and data that underpin nearly all activities at the school, including the student lifecycle from recruitment to placement. Our primary objectives are to synchronize innovative technologies and sustain digital governance in line with business strategy to support the ideas, initiatives, and operations of a world-class business school.
Your Role on the Team
Under general supervision, the DigitalOps Support Engineer will utilize their experience, knowledge and synchronous professional development, in conjunction with established policies, procedures, and standards, to manage various tasks. These tasks encompass the installation, configuration, monitoring, and troubleshooting of complex business process integration and automation scenarios, system administration duties, shell script development, as well as website and application development and associated debugging and testing.
The DigitalOps Support Engineer will play a role in moving existing websites/applications/services to a cloud-first information systems infrastructure, a shift that aims to bolster the school's digital capabilities in terms of resilience, scalability, IT governance, security, and readiness for innovation.
Through regular monitoring and resolution of service incidents, DigitalOps Support Engineer will assist faculty, students, staff and other affiliates in maintaining business value of applicable information systems, ensure a consistent user experience across the schools' brand, and support the security and integrity of data and systems.
What It Takes to be Successful
Total CompensationIn addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
The expected pay range for this recruitment is $33.53- $38.17 (Hourly).
Required:Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Basic knowledge of incident response procedures. Demonstrated ability to follow software specifications.Knowledge of data management systems, practices and standards.Familiarity with data quality and governance issues and requirements.Knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs.General knowledge of several areas of IT.Demonstrated understanding of how system management actions affect users and dependent / related functions.Demonstrated knowledge of computer security tools, best practices and policies. Demonstrated skills applying security controls to computer software and hardware.Ability to write technical documentation in a clear and concise manner.Demonstrated testing and test planning skills.Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines. Proactive and resourceful knowledge seeker that advances skills through independent learning opportunities to research, test, and explore for creative business and technical solutions to broaden both individual and collective expertise.Knowledge of software design and development, including object-oriented programming and web development using technologies such as ASP.NET, MVC, .NET Core, XML, HTML, CSS. Familiar with modern front-end JavaScript frameworks like Bootstrap, React, or similar. Possesses a fundamental understanding of secure software development practices.Demonstrated experience with MS SQL database administration or related RDMS.Bachelor's degree in a STEM discipline.A minimum of 3 years of experience related experience preferably in an academic environment.
Preferred:Familiarity Azure, AWS or other PaaS and SaaS technologies.Experience with various reporting and business intelligence tools including SQL and Power BI.
Special Conditions:Must pass a background check.Position qualifies for remote work with occasional on-campus requirements.
Conditions of Employment:The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:Background Check and Live Scan.Legal Right to work in the United States.Vaccination Policies.Smoking and Tobacco Policy.Drug Free Environment.The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.California Child Abuse and Neglect Reporting Act.E-Verify.Pre-Placement Health Evaluation.Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.
Consideration for Work Authorization Sponsorship
Must be able to provide proof of work authorization.
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Founded in 1965,
UC Irvine
is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.
To learn more about UC Irvine, visit www.uci.edu.The Merage School of Business at the University of California, Irvine, is a top-ranked business school situated in Orange County, California. Its mission is to cultivate leaders for a digitally driven world. The Data and Systems group at Merage comprises technology professionals who manage the digital infrastructure, business applications, and data flows within the school. The group's responsibilities encompass the development, administration, integration, and security of the business systems and data that underpin nearly all activities at the school, including the student lifecycle from recruitment to placement. Our primary objectives are to synchronize innovative technologies and sustain digital governance in line with business strategy to support the ideas, initiatives, and operations of a world-class business school.
Your Role on the Team
Under general supervision, the DigitalOps Support Engineer will utilize their experience, knowledge and synchronous professional development, in conjunction with established policies, procedures, and standards, to manage various tasks. These tasks encompass the installation, configuration, monitoring, and troubleshooting of complex business process integration and automation scenarios, system administration duties, shell script development, as well as website and application development and associated debugging and testing.
The DigitalOps Support Engineer will play a role in moving existing websites/applications/services to a cloud-first information systems infrastructure, a shift that aims to bolster the school's digital capabilities in terms of resilience, scalability, IT governance, security, and readiness for innovation.
Through regular monitoring and resolution of service incidents, DigitalOps Support Engineer will assist faculty, students, staff and other affiliates in maintaining business value of applicable information systems, ensure a consistent user experience across the schools' brand, and support the security and integrity of data and systems.
What It Takes to be Successful
Total CompensationIn addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
The expected pay range for this recruitment is $33.53- $38.17 (Hourly).
Required:Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Basic knowledge of incident response procedures. Demonstrated ability to follow software specifications.Knowledge of data management systems, practices and standards.Familiarity with data quality and governance issues and requirements.Knowledge of business processes and procedures. Knowledge of the design, development and application of technology and systems to meet business needs.General knowledge of several areas of IT.Demonstrated understanding of how system management actions affect users and dependent / related functions.Demonstrated knowledge of computer security tools, best practices and policies. Demonstrated skills applying security controls to computer software and hardware.Ability to write technical documentation in a clear and concise manner.Demonstrated testing and test planning skills.Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines. Proactive and resourceful knowledge seeker that advances skills through independent learning opportunities to research, test, and explore for creative business and technical solutions to broaden both individual and collective expertise.Knowledge of software design and development, including object-oriented programming and web development using technologies such as ASP.NET, MVC, .NET Core, XML, HTML, CSS. Familiar with modern front-end JavaScript frameworks like Bootstrap, React, or similar. Possesses a fundamental understanding of secure software development practices.Demonstrated experience with MS SQL database administration or related RDMS.Bachelor's degree in a STEM discipline.A minimum of 3 years of experience related experience preferably in an academic environment.
Preferred:Familiarity Azure, AWS or other PaaS and SaaS technologies.Experience with various reporting and business intelligence tools including SQL and Power BI.
Special Conditions:Must pass a background check.Position qualifies for remote work with occasional on-campus requirements.
Conditions of Employment:The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:Background Check and Live Scan.Legal Right to work in the United States.Vaccination Policies.Smoking and Tobacco Policy.Drug Free Environment.The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.California Child Abuse and Neglect Reporting Act.E-Verify.Pre-Placement Health Evaluation.Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.
Consideration for Work Authorization Sponsorship
Must be able to provide proof of work authorization.
#J-18808-Ljbffr