OTG Experience, LLC
General Manager
OTG Experience, LLC, Minneapolis, Minnesota, United States, 55400
OTG - Minneapolis-Saint Paul International Airport, St Paul, Minnesota, United States of AmericaJob Description
Posted Wednesday, August 7, 2024 at 4:00 AMYOUR NEXT OPPORTUNITY IS NOW BOARDING:Join OTG as a General Manager at MSP Airport now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.
WHAT IS OTG?OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG, and its 5,000+ Crewmembers serve millions of travelers each year.
WHY OTG?By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry.ROLE AND RESPONSIBILITIESPosition Summary:The OTG General Manager at MSP Airport is the management leader in our OTG units; this position is responsible for all day-to-day restaurant and Cibo operations for multiple concepts and crewmember performance. This may include Front of the House/Back of the House staffing, development and training, food quality presentation, guest services, inventory management, merchandising, labor management, and the maintenance of all policies and procedures in the restaurants and Cibo Markets.Responsibilities:Promotes an attitude of pride, cooperation, and success in the UnitAccountable for the ordering process and overall unit budgets in the unitAccountable for all cost and sales projections on a weekly basisEnsure cost-effective and efficient staffing and adherence to labor budgets.Accountable for unit scheduling managers as well as crewmembersProvides leadership to the managers and crewmembers in the UnitAccountable for establishing and maintaining high standards for food quality and customer serviceDirects the managers and crewmembers to achieve company standardsAdministrates and follows-up management and crewmember trainingAssigns and defines areas of responsibility for the managers, establishing and settling deadlines.Directs the team toward achieving the Unit's financial goalsMaintains a positive work environment for both the management team and staffProvides a workplace free from hazards, following all safety policies set forth by the company.Accountable for leading the recruitment of FOH staffAccountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistencyOversees CIBO Markets in assigned quadrantsComplete other tasks as assignedQUALIFICATIONS AND REQUIREMENTSDegree in hospitality or culinary field is preferredMinimum of 3 to 5 years of senior managerial experience in multi-unit concepts1 – 3 years of retail experience (convenience store) a plusProficient knowledge of P&L budgeting and forecastingStrong culinary background and fine dining experience are a plusCommitment to service of customers, crew, co-workers, and managementDemonstrated dependability, personal drive, and leadership, ability to lead by exampleHigh level of integrity, work ethic, passion, and commitment to OTG valuesAbility to train, delegate, coach, and aid in the development of crewmembersExcellent verbal and written communication skillsMust be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditionsOTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
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Posted Wednesday, August 7, 2024 at 4:00 AMYOUR NEXT OPPORTUNITY IS NOW BOARDING:Join OTG as a General Manager at MSP Airport now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.
WHAT IS OTG?OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG, and its 5,000+ Crewmembers serve millions of travelers each year.
WHY OTG?By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry.ROLE AND RESPONSIBILITIESPosition Summary:The OTG General Manager at MSP Airport is the management leader in our OTG units; this position is responsible for all day-to-day restaurant and Cibo operations for multiple concepts and crewmember performance. This may include Front of the House/Back of the House staffing, development and training, food quality presentation, guest services, inventory management, merchandising, labor management, and the maintenance of all policies and procedures in the restaurants and Cibo Markets.Responsibilities:Promotes an attitude of pride, cooperation, and success in the UnitAccountable for the ordering process and overall unit budgets in the unitAccountable for all cost and sales projections on a weekly basisEnsure cost-effective and efficient staffing and adherence to labor budgets.Accountable for unit scheduling managers as well as crewmembersProvides leadership to the managers and crewmembers in the UnitAccountable for establishing and maintaining high standards for food quality and customer serviceDirects the managers and crewmembers to achieve company standardsAdministrates and follows-up management and crewmember trainingAssigns and defines areas of responsibility for the managers, establishing and settling deadlines.Directs the team toward achieving the Unit's financial goalsMaintains a positive work environment for both the management team and staffProvides a workplace free from hazards, following all safety policies set forth by the company.Accountable for leading the recruitment of FOH staffAccountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistencyOversees CIBO Markets in assigned quadrantsComplete other tasks as assignedQUALIFICATIONS AND REQUIREMENTSDegree in hospitality or culinary field is preferredMinimum of 3 to 5 years of senior managerial experience in multi-unit concepts1 – 3 years of retail experience (convenience store) a plusProficient knowledge of P&L budgeting and forecastingStrong culinary background and fine dining experience are a plusCommitment to service of customers, crew, co-workers, and managementDemonstrated dependability, personal drive, and leadership, ability to lead by exampleHigh level of integrity, work ethic, passion, and commitment to OTG valuesAbility to train, delegate, coach, and aid in the development of crewmembersExcellent verbal and written communication skillsMust be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditionsOTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
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