Director of Operations and Leasing

The

Director of Operations and Leasing

is a key contributor to DLP's overall mission and business strategy, responsible for driving financial and operational goals across an assigned portfolio of multifamily properties. This hands-on operations role focuses on maximizing performance and management effectiveness through an ownership-focused approach and fostering a culture of accountability. The Director ensures each asset and team maintains optimal physical and financial performance by aligning clear goals and expectations with financial growth and exceptional resident experiences. Communities under their purview are expected to exceed market standards in economic occupancy, delivering optimal returns to the company and investors. Serving essentially as the COO of their portfolio, the Director drives initiatives and decisions while embodying DLP's core values and mission. The Director will be a motivator, good communicator and hands-on regional manager. They also play a vital role in supporting company-wide initiatives and ensuring implementation and execution of all DLP Management Standards of Excellence and best practices for the internal property management platform. The individual must possess the ability and willingness to develop, train and mentor lower-level managers.What you have already achieved: (Requirements)Local to Houston or willing to relocate to Houston (will work remotely near Houston)Bachelor's degree in business or related field from an accredited college or universityFive plus years experience in Multifamily Property Operations or Asset Management and at least 3 years managing a large portfolioAdvanced decision making and analytical skills to effectively tackle issues or challenges that may occur dailyExcellent communication skills to ensure clear and effective delivery of changes, solutions or updates to the teamStrong leadership skills to coach, always develop and motivate the site teamsFirst class time management skills to meet deadlines and display efficiencyHigh level proficiency with Excel and Google SuiteAbility to TravelWhat you are great at: (Responsibilities)Operational management and oversight of assets in your portfolio according to predefined strategies, ensuring alignment with company investment objectives.Collaborate with the Executive Team to optimize asset performanceEngage in revenue management pricing strategies.Possess knowledge of DLP Management’s operating system, AppFolio, and ensure property staff utilize technology platforms as intended.Work with the Director of Marketing & Strategy in operationalizing the business plan for each community.Manage daily, weekly, monthly KPI or key performance indicator reporting in an effort to monitor and drive performance for revenue, occupancy, leasing, renewals, rental rates, rent collections, expense control and production of rent ready apartments.Proactively maintain and review ongoing performance reports related to the financial and operational performance of the asset or portfolio in conjunction with budgeted expectations, operational metrics & underwriting returns.Complete monthly forecasts and Revenue Acceleration Plans to proactively develop strategies for anticipated income and expense shortfalls, as well as to address areas of underperformance within the portfolio or specific communities.Visit each assigned property monthly, including walking vacant units and amenities to ensure cleanliness & exceptional curb appeal at each asset.Ensure all amenities are clean and in good operation condition at all times.Work with community managers and partner teams to achieve budgets that align with the property business plan and goals necessary for a successful operation and achievement of growing revenue.Develop a business plan to make up lost revenue towards communities achieving 95% monthly projected NOI in 2024.Maximize revenue by focusing on and managing timely product delivery, driving rental rates, and minimizing bad debt ensuring that you meet or exceed revenue budget expectations.Responsible for all sites managing operating expenses ensuring compliance with budgeted operating and capital spend.Develop strategic initiatives that create value and WOW service which results in customer loyalty and increased retention.Monitor investment and property operations performance to preserve & increase the value of the investment throughout the asset life cycle.Perform financial analysis of properties including operating statements, budget variance review, loan administration, lease analysis, and any other relevant reporting or documentation.Benefits and Perks:Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.Equal Opportunity Employer:DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at

hr@dlpcapital.com

. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including

E-Verify

). California applicants can view our California Data Privacy Policy

here

.

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