DLP Capital
Director of Resort Management & Operations
DLP Capital, Saint Augustine, Florida, United States, 32095
The
Director of Resort Management & Operations
is responsible for leading our Dream Jacksonville Outdoor Resort and Dream Vilano | St. Augustine Outdoor Resort, as well as providing oversight to Island Oaks RV Resort.
What you have already achieved: (Requirements)
10+ years of resort hospitality experience
5+ years of senior leadership experience
Vacation rental experience preferred
Owner relations and condo/home sales experience preferred
Corporate and wedding event booking management experience preferred
What you are great at: (Responsibilities)
Take an active role in programming and planning throughout the design and opening of DLP's hospitality properties, e.g., Dream Jacksonville, Dream Vilano, and Island Oaks RV Resort.
Oversee the on-site teams at Dream Jacksonville & Dream Vilano once opened.
Establish and maintain excellent customer service and guest relations on all properties.
Staff management and training, including reviewing and approving resort staffing plans, customer service training programs, and conducting periodic performance reviews and feedback.
Oversee the maintenance programming and upkeep of resort facilities and amenities.
Strategic planning and development to facilitate the resorts' long-term growth and improvement.
Oversee the use of technology in operations, such as reservation systems, POS systems, and guest communication tools.
Provide well-thought-out insight, recommendations, and analysis to senior leadership.
Propose and implement market and pricing strategies.
Build relationships with local event operators and corporate clients to support and promote resort occupancy, services, and packages.
Drive performance with on-site management teams, holding them accountable to revenue goals and monthly expense management.
Conduct weekly on-site visits to the portfolio, with an estimate of four days per week at properties.
Manage the assets in your portfolio to a predefined asset strategy, working with the Executive Team to ensure asset performance meets the company's investment objectives.
Develop and prepare initial and annual budgets, monitor expenses and control costs, and provide periodic reporting.
KPI Management: Manage daily, weekly, and monthly KPI (key performance indicator) reporting to monitor and drive performance for revenue, occupancy, leasing, renewals, rental rates, rent collections, expense control, and production of rent-ready apartments.
Lead marketing and revenue strategy.
Complete monthly forecasts and Revenue Acceleration Plans to proactively develop plans to address anticipated income and expense variances and correct areas of underperformance within the communities or portfolio.
Deliver exceptional service to owners and guests.
Lead the annual budgeting process.
Benefits and Perks:
Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self-improvement/productivity tools, & the incredible feeling of making a difference.
Equal Opportunity Employer:
DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at
hr@dlpcapital.com
. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including
E-Verify
).
#J-18808-Ljbffr
Director of Resort Management & Operations
is responsible for leading our Dream Jacksonville Outdoor Resort and Dream Vilano | St. Augustine Outdoor Resort, as well as providing oversight to Island Oaks RV Resort.
What you have already achieved: (Requirements)
10+ years of resort hospitality experience
5+ years of senior leadership experience
Vacation rental experience preferred
Owner relations and condo/home sales experience preferred
Corporate and wedding event booking management experience preferred
What you are great at: (Responsibilities)
Take an active role in programming and planning throughout the design and opening of DLP's hospitality properties, e.g., Dream Jacksonville, Dream Vilano, and Island Oaks RV Resort.
Oversee the on-site teams at Dream Jacksonville & Dream Vilano once opened.
Establish and maintain excellent customer service and guest relations on all properties.
Staff management and training, including reviewing and approving resort staffing plans, customer service training programs, and conducting periodic performance reviews and feedback.
Oversee the maintenance programming and upkeep of resort facilities and amenities.
Strategic planning and development to facilitate the resorts' long-term growth and improvement.
Oversee the use of technology in operations, such as reservation systems, POS systems, and guest communication tools.
Provide well-thought-out insight, recommendations, and analysis to senior leadership.
Propose and implement market and pricing strategies.
Build relationships with local event operators and corporate clients to support and promote resort occupancy, services, and packages.
Drive performance with on-site management teams, holding them accountable to revenue goals and monthly expense management.
Conduct weekly on-site visits to the portfolio, with an estimate of four days per week at properties.
Manage the assets in your portfolio to a predefined asset strategy, working with the Executive Team to ensure asset performance meets the company's investment objectives.
Develop and prepare initial and annual budgets, monitor expenses and control costs, and provide periodic reporting.
KPI Management: Manage daily, weekly, and monthly KPI (key performance indicator) reporting to monitor and drive performance for revenue, occupancy, leasing, renewals, rental rates, rent collections, expense control, and production of rent-ready apartments.
Lead marketing and revenue strategy.
Complete monthly forecasts and Revenue Acceleration Plans to proactively develop plans to address anticipated income and expense variances and correct areas of underperformance within the communities or portfolio.
Deliver exceptional service to owners and guests.
Lead the annual budgeting process.
Benefits and Perks:
Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self-improvement/productivity tools, & the incredible feeling of making a difference.
Equal Opportunity Employer:
DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at
hr@dlpcapital.com
. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including
E-Verify
).
#J-18808-Ljbffr