Risk Manager (Ambulatory Services) - Risk Management - Full Time 8 Hour Days (Ex

The Risk Manager ("Manager") contributes to the day-to-day operations of the Keck Medical System's Integrated Risk Management Program. This includes participating in proactive, system-wide risk identification, investigation, mitigation, and risk reduction activities. This role is critical to the commitment of the Integrated Risk Management Department ("Risk Management Department") to deliver collaborative, data-driven risk management and risk mitigation services to the Keck Medical System. The Manager serves as a subject matter expert providing risk management consultation and support to providers and staff in the healthcare setting. Essential Duties: Planning and Organization: Assists the Director of Risk Management in the daily operations of the Risk Management Program. Assists the Risk Management Department with system-wide projects, such as Culture of Safety and Team STEPPS, ensuring programs support the unique needs of the designated assigned area. Communication: Builds and maintains trust relationships with both internal and external customers to enhance communication regarding risk and safety. Collects and communicates significant information and data to appropriate members of the healthcare team. Facilitates various risk-related meetings, such as critical debriefing and investigations, with internal and external key stakeholders. Collaborates with units throughout the healthcare setting to identify and assess unusual incidents, unexpected outcomes, and potential risks, translating learnings into the development of loss prevention strategies. Consultation: Acts as a liaison to administration, management, and healthcare staff to provide guidance on issues such as consent, patient-family concerns, documentation, disclosure, family conferences, and policy and procedure development. Serves as a resource and consultant for risk management activities on an ongoing basis and per request. Education: Assists in efforts to increase understanding in the healthcare setting of patient safety and risk management principles through dedicated educational programs for staff. Patient Safety Events Review, Investigation & Follow-up: Performs comprehensive system analysis of patient safety events utilizing just culture principles and standard processes. Completes required reporting and documentation in accordance with legal, regulatory, and accreditation standards. Investigates, evaluates, and analyzes events that threaten or potentially threaten patient safety through the review of medical records, identification and interview of staff, collection of data, and review of event reporting. Demonstrates knowledge and competency of maintaining event reporting systems and evaluation of harm events per defined process and policy. Focuses on high reliability concepts when developing improvement initiatives and corrective actions. Special Projects/Initiatives: Facilitates and/or participates with various task forces, cabinets, and ad-hoc committees to implement identified patient safety and clinical risk initiatives with ongoing monitoring and involvement to assure continued progress. Leadership: Supports the organization and leadership. Acts as a role model to others. Risk Management: Participates in implementing, monitoring, and documenting an integrated, comprehensive, and proactive risk management program for the Risk Management Program at Keck Medical System. This includes identifying and tracking risk through trend analysis of incidents, leading investigations of adverse events, conducting risk assessments, and developing risk mitigation plans. Facilitates the development of written procedures and guidelines to effectively direct the provision of risk management services across the healthcare setting. Data Management: Works within the incident reporting system to collect information related to incidents. Collects and trends patient safety and clinical risk data to guide initiatives and improvement efforts. Manages, tracks, trends, and analyzes the frequency and causation of incidents and accidents. Information Technology: Administers all aspects of electronic risk management reporting system; planning, implementation, controlling, and oversight. Performs other duties as assigned. Required Qualifications: Bachelor's degree in Nursing, Healthcare Administration, Business Management, or related field. If degree is currently in-process, must be completed within two years of hire date. 3-5 years of experience in risk management, utilizing risk management, liability, loss control principles, and/or relevant experience in healthcare. One year risk management internship completed at Keck Medicine of USC may substitute for one year required work experience. Experience coordinating systems to identify, evaluate, monitor, and reduce/eliminate risk exposures. Experience managing occurrence reporting, data collection, analysis, tracking, and trending. Excellent analytical, problem-solving, planning, and evaluation skills. Strong presentation and interpersonal skills. Preferred Qualifications: Master's degree in Nursing, Healthcare Administration, Business Management, or related field. Successful completion of a specialized education program in Risk Management and/or certification in Risk Management. Required Licenses/Certifications: Fire Life Safety Training (LA City) - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The annual base salary range for this position is $94,680.00 - $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, and federal, state, and local laws.

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