Implementation Consultant

Implementation ConsultantApplyremote type: Hybridlocations: USA - Alexandria, VA, R24-Philadelphia, R186-Ann Arbor, R244-Kansas City, R243-Tempetime type: Full timeposted on: Posted 7 Days Agojob requisition id: JREQ127498As an Implementation Consultant at Clarivate, you will be responsible for deploying and supporting Clarivate Intellectual Property (IP) Management Solutions that power our client’s innovation lifecycle. Typically working in small teams, your daily activities will range from pre-sales support, to application configuration and deployment tasks, to troubleshooting technical issues and providing Tier-3 support to clients needing answers to advanced support questions.About You - experience, education, skills, and accomplishmentsBachelor's degree or equivalent work experience in Engineering, Information Technology or a related field5+ years of experience in professional services, customer support, or IP domain experience such as IP Operations, Docketing, Paralegal, Patent Agent, PT/TM AdministrationExperience with implementing, testing, and troubleshooting software systemsTech knowledge: ASP.NET, C#, Oracle PL/SQLIt would be great if you also have...Experience with software and project management tools such as Project Insight, Jira, Confluence, Bitbucket, or equivalentExperience with Clarivate solutions (Inprotech, Memotech, FoundationIP)Experience with IP processes and practicesTech knowledge: AWS, Azure, Oracle, SQL Server, and general programming languagesWhat will you be doing in this role?Utilize varied technical skills and domain knowledge to implement and deploy Intellectual Property Management System (IPMS) solutions using Clarivate software productsAnalyze business requirements, use cases and/or user stories to design, recommend and implement appropriate solutionsCreate and implement quality assurance and functional test plansDiagnose, isolate and resolve software product issues in collaboration with Engineering and Support teamsProvide subject matter expertise throughout all phases of projectsAbout the teamThe Implementation Team has a diverse background and is distributed across several US time zones in order to offer the optimal coverage for our global customer base. Our clients include law firms and Fortune 500 companies, including leading technology, life sciences, and pharma companies.Hours of Work:Full time, regular business hoursThis is a hybrid position working 2-3 days a week in one of our US Clarivate offices.Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

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