Saludos Hispanos
COMPTROLLER OF MARYLAND
Saludos Hispanos, Annapolis, Maryland, United States, 21403
Bilingual Call Center Supervisor-Revenue Specialist II
COMPTROLLER OF MARYLAND
Full-timeJob Category: Customer ServicePosted: 2023-04-10**REPOST** BILINGUAL CALL CENTER SUPERVISOR-REVENUE SPECIALIST IITaxpayer Services DivisionRecruitment #23-001948-0003DEPARTMENT
COMP Revenue AdministrationDATE OPENED
3/17/2023 08:00 AMFILING DEADLINE
3/31/2023 11:59:00 PMSALARY
$52,575.00 - $80,992.00/yearEMPLOYMENT TYPE
Full-TimeHR ANALYST
Mary-Kathryn BeechTELEWORK ELIGIBLE
YesIntroductionOPEN TO ALL QUALIFIED APPLICANTSThis is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.***REPOST - PREVIOUS APPLICANTS DO NOT NEED TO RE-APPLY***GRADE
0015LOCATION OF POSITIONAnnapolis, MDPOSITION DUTIESThe main purpose of this supervisory level position is to supervise and assist directly or indirectly bilingual (English/Spanish) call center representatives in the Bilingual Call Center of the Business Contact Center (BCC) in the Taxpayer Services Division; to ensure that a full range of taxpayer services are provided to taxpayers and tax preparers who contact the Comptroller's office by telephone, mail, e-fax, or email inquiring about various tax types administered by the Comptroller of Maryland. Inquiries may involve income tax laws and regulations, account related information, examining, researching, reporting, correspondence, and/or the collection of Maryland taxes.Supervisors are also responsible for all personnel issues of their subordinate staff. Employees in this classification supervise Revenue Specialists & Revenue Examiners and receive general supervision from a Revenue Administrator or other higher-level administrative official.Incumbents who successfully complete their probationary period can be considered for telework.PLEASE NOTE:
Must be willing and able to work Monday through Friday in a full-time capacity. Required hours are 8:00 am to 5:00 pm in the Annapolis Call Center. Leave may be limited during certain times of the year due to high volume events, projects or special assignments. Evening and weekend work may be required especially during peak times of the year.MINIMUM QUALIFICATIONSEducation: Graduation from an accredited high school or possession of a high school equivalency certificate, including or supplemented by a course in bookkeeping or accounting.Experience: Four years of experience performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within two or more of the specialized fields of revenue administration or performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within the motor fuel/motor carrier tax field.Notes:Candidates may substitute the possession of an Associate of Arts degree from an accredited college or university for one year of the required experience.Candidates may substitute the possession of a Bachelor's degree, with twelve credit hours in accounting or auditing, from an accredited college or university for two years of the required experience.Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in finance technician classification or finance technician specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience.SELECTIVE QUALIFICATIONSThe candidate must be fluent in Spanish and English, (i.e. able to speak, read and write in both Spanish and English). This information must be indicated on the application, and candidates will be required to demonstrate their bilingual skill in an oral and written translation interview to verify fluency.DESIRED OR PREFERRED QUALIFICATIONSSupervisory experienceOrganizational skillsCall Center or emergency preparedness environment experienceExperience with personal computer and software applicationsKnowledge and experience of Maryland State Tax Laws and FormsKnowledge and experience of Federal Tax Laws and FormsExperience adapting to changing prioritiesCommunication skills (both oral and written), in both English and Spanish.LICENSES, REGISTRATIONS AND CERTIFICATIONSEmployees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.The nature of the position requires that the employee be able to travel within the State of Maryland and provide their own transportation to visit various branch offices located within the State of Maryland.SPECIAL REQUIREMENTSEmployee must be able to tolerate an occasional uncomfortable or unpleasant experiences presented by upset or irate taxpayers.Work may involve special physical demands such as lifting 25 to 35 pounds, climbing ladders, delivering supplies, etc.SELECTION PROCESSPlease make sure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.EXAMINATION PROCESSOnly applicants who meet the minimum and selective qualifications for this recruitment will be considered for this opportunity. Approval of your application will be based on a review of your education, training and experience. It is essential that you submit complete and accurate information on your application.BENEFITSSTATE OF MARYLAND BENEFITSJob Type: Full-timePay: $52,575.00 - $80,992.00 per year401(k)Flexible spending accountHealth insuranceLife insurancePaid time offParental leaveVision insuranceSchedule:8 hour shiftMonday to FridayOvertimeWork Location: Hybrid remote in Annapolis, MD 21401
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COMPTROLLER OF MARYLAND
Full-timeJob Category: Customer ServicePosted: 2023-04-10**REPOST** BILINGUAL CALL CENTER SUPERVISOR-REVENUE SPECIALIST IITaxpayer Services DivisionRecruitment #23-001948-0003DEPARTMENT
COMP Revenue AdministrationDATE OPENED
3/17/2023 08:00 AMFILING DEADLINE
3/31/2023 11:59:00 PMSALARY
$52,575.00 - $80,992.00/yearEMPLOYMENT TYPE
Full-TimeHR ANALYST
Mary-Kathryn BeechTELEWORK ELIGIBLE
YesIntroductionOPEN TO ALL QUALIFIED APPLICANTSThis is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.***REPOST - PREVIOUS APPLICANTS DO NOT NEED TO RE-APPLY***GRADE
0015LOCATION OF POSITIONAnnapolis, MDPOSITION DUTIESThe main purpose of this supervisory level position is to supervise and assist directly or indirectly bilingual (English/Spanish) call center representatives in the Bilingual Call Center of the Business Contact Center (BCC) in the Taxpayer Services Division; to ensure that a full range of taxpayer services are provided to taxpayers and tax preparers who contact the Comptroller's office by telephone, mail, e-fax, or email inquiring about various tax types administered by the Comptroller of Maryland. Inquiries may involve income tax laws and regulations, account related information, examining, researching, reporting, correspondence, and/or the collection of Maryland taxes.Supervisors are also responsible for all personnel issues of their subordinate staff. Employees in this classification supervise Revenue Specialists & Revenue Examiners and receive general supervision from a Revenue Administrator or other higher-level administrative official.Incumbents who successfully complete their probationary period can be considered for telework.PLEASE NOTE:
Must be willing and able to work Monday through Friday in a full-time capacity. Required hours are 8:00 am to 5:00 pm in the Annapolis Call Center. Leave may be limited during certain times of the year due to high volume events, projects or special assignments. Evening and weekend work may be required especially during peak times of the year.MINIMUM QUALIFICATIONSEducation: Graduation from an accredited high school or possession of a high school equivalency certificate, including or supplemented by a course in bookkeeping or accounting.Experience: Four years of experience performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within two or more of the specialized fields of revenue administration or performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within the motor fuel/motor carrier tax field.Notes:Candidates may substitute the possession of an Associate of Arts degree from an accredited college or university for one year of the required experience.Candidates may substitute the possession of a Bachelor's degree, with twelve credit hours in accounting or auditing, from an accredited college or university for two years of the required experience.Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in finance technician classification or finance technician specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience.SELECTIVE QUALIFICATIONSThe candidate must be fluent in Spanish and English, (i.e. able to speak, read and write in both Spanish and English). This information must be indicated on the application, and candidates will be required to demonstrate their bilingual skill in an oral and written translation interview to verify fluency.DESIRED OR PREFERRED QUALIFICATIONSSupervisory experienceOrganizational skillsCall Center or emergency preparedness environment experienceExperience with personal computer and software applicationsKnowledge and experience of Maryland State Tax Laws and FormsKnowledge and experience of Federal Tax Laws and FormsExperience adapting to changing prioritiesCommunication skills (both oral and written), in both English and Spanish.LICENSES, REGISTRATIONS AND CERTIFICATIONSEmployees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.The nature of the position requires that the employee be able to travel within the State of Maryland and provide their own transportation to visit various branch offices located within the State of Maryland.SPECIAL REQUIREMENTSEmployee must be able to tolerate an occasional uncomfortable or unpleasant experiences presented by upset or irate taxpayers.Work may involve special physical demands such as lifting 25 to 35 pounds, climbing ladders, delivering supplies, etc.SELECTION PROCESSPlease make sure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.EXAMINATION PROCESSOnly applicants who meet the minimum and selective qualifications for this recruitment will be considered for this opportunity. Approval of your application will be based on a review of your education, training and experience. It is essential that you submit complete and accurate information on your application.BENEFITSSTATE OF MARYLAND BENEFITSJob Type: Full-timePay: $52,575.00 - $80,992.00 per year401(k)Flexible spending accountHealth insuranceLife insurancePaid time offParental leaveVision insuranceSchedule:8 hour shiftMonday to FridayOvertimeWork Location: Hybrid remote in Annapolis, MD 21401
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