Reqroute, Inc
Desktop Support Engineer
Reqroute, Inc, Santa Clara, California, us, 95053
Job Roll:
Desktop Support Engineer
Location:
Santa Clara CA
Term:
Contract
This role is L2 Support/Advanced Support which requires someone with in-depth knowledge on OS troubleshooting (Windows, Mac) and some basic Linux knowledge, O365 troubleshooting skills, good hardware troubleshooting knowledge, etc.
As a Desktop Support Engineer:
Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX, and mobile devices.
Provide OS support for end users including troubleshooting, imaging, and new deployments.
Provide hardware support for Dell/Lenovo/Apple branded laptops & desktops including troubleshooting & isolating issues and performing parts/service calls for onsite and remote users.
Provide end user support for multiple enterprise applications including e-mail, calendar scheduling, word processing, spreadsheets, presentations, and all Internet browsers.
Provide support for MS Office Suite, encryption apps like PGP/BitLocker, Cisco VPN & other applications bundled with user machines.
Provide mobility support for end users' mobile devices including basic installation and troubleshooting.
Expert knowledge in device management via SCCM, Intune, JAMF.
Assist with move support/Post Moves Support.
Mobile Apps - Basic install and troubleshoot native apps.
Loaner device support – For laptops, mobile devices & peripherals.
Manage user accounts in Active Directory such as password reset, account unlock, etc.
Provide services to users spread across multiple locations and collaborate remotely with staff in remote locations.
Understand scope, limitations, and provide best efforts.
Create awareness and education for our customers.
Encourage the use of available self-service initiatives (Password Reset, Duo portal, Wiki pages) and vending machines (Green Machine, Hardware Depot – Techs to understand the offerings and stock).
All incidents and requests need to be consistently recorded into Service Now.
Escalate tickets as required via the Service Now ticket assignment to the appropriate group.
Understand and adhere to ITIL processes such as Incident, Request fulfillment, Change, and Problem management.
Ensure all tickets assigned are resolved within the agreed SLAs.
Provide VIP (White glove) support.
Top Skills:
Desktop Support (Windows, Macintosh & Linux Support) - Expert.
Office 365 Suite support - Expert.
Conference Room Support - Medium.
On-Prem/Azure Active Directory, SCCM, Intune Management, Operating System Troubleshooting, Application Support - Expert.
Please send your resume to
neeraj@reqroute.com
#J-18808-Ljbffr
Desktop Support Engineer
Location:
Santa Clara CA
Term:
Contract
This role is L2 Support/Advanced Support which requires someone with in-depth knowledge on OS troubleshooting (Windows, Mac) and some basic Linux knowledge, O365 troubleshooting skills, good hardware troubleshooting knowledge, etc.
As a Desktop Support Engineer:
Provide onsite/remote end user support on multiple computer platforms: Windows, Macintosh, UNIX, and mobile devices.
Provide OS support for end users including troubleshooting, imaging, and new deployments.
Provide hardware support for Dell/Lenovo/Apple branded laptops & desktops including troubleshooting & isolating issues and performing parts/service calls for onsite and remote users.
Provide end user support for multiple enterprise applications including e-mail, calendar scheduling, word processing, spreadsheets, presentations, and all Internet browsers.
Provide support for MS Office Suite, encryption apps like PGP/BitLocker, Cisco VPN & other applications bundled with user machines.
Provide mobility support for end users' mobile devices including basic installation and troubleshooting.
Expert knowledge in device management via SCCM, Intune, JAMF.
Assist with move support/Post Moves Support.
Mobile Apps - Basic install and troubleshoot native apps.
Loaner device support – For laptops, mobile devices & peripherals.
Manage user accounts in Active Directory such as password reset, account unlock, etc.
Provide services to users spread across multiple locations and collaborate remotely with staff in remote locations.
Understand scope, limitations, and provide best efforts.
Create awareness and education for our customers.
Encourage the use of available self-service initiatives (Password Reset, Duo portal, Wiki pages) and vending machines (Green Machine, Hardware Depot – Techs to understand the offerings and stock).
All incidents and requests need to be consistently recorded into Service Now.
Escalate tickets as required via the Service Now ticket assignment to the appropriate group.
Understand and adhere to ITIL processes such as Incident, Request fulfillment, Change, and Problem management.
Ensure all tickets assigned are resolved within the agreed SLAs.
Provide VIP (White glove) support.
Top Skills:
Desktop Support (Windows, Macintosh & Linux Support) - Expert.
Office 365 Suite support - Expert.
Conference Room Support - Medium.
On-Prem/Azure Active Directory, SCCM, Intune Management, Operating System Troubleshooting, Application Support - Expert.
Please send your resume to
neeraj@reqroute.com
#J-18808-Ljbffr