Cayuse Holdings
Senior ServiceNow Engineer
Cayuse Holdings, Des Moines, Iowa, United States, 50319
Cayuse Holdings Senior ServiceNow Engineer - Des Moines, Iowa
Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.Primary FocusThe Senior ServiceNow Engineer will support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to manage and oversee the Configuration Management Database (CMDB) to inventory and troubleshoot existing information, as well as manage integration and discovery processes.ResponsibilitiesPrimarily responsible for CMDB Discovery and Service Mapping in USACE ServiceNow.Define, implement and integrate Configuration Management policies and procedures to support the ServiceNow CMDB.Drive transformation & maturity of the ServiceNow CMDB and service mapping activities.Collaborate with the configuration item (CI) Class and/or System Owners to troubleshoot & resolve discovery issues.Maintain & create new midservers & troubleshoot midserver connectivity issues.Maintain & troubleshoot existing integrations with Microsoft System Center Configuration Manager (SCCM) and LDAP.Support design, development, and implementation of automated processes for ServiceNow CMDB data.Create and/or modify CI Identifiers and discovery probes.Support and maintain configuration management tools.Other duties as assigned.QualificationsMinimum Job Skills and QualificationsBachelors and five (5) or more years of experience; four (4) years of experience is accepted in lieu of degree.Experienced at maintaining enterprise hardware and software Configuration Items (CIs).Experience with Service Mapping and Discovery processes.Experience with the Change Management process.Must have a current DoD 8570 IAT Level II or higher certification.Ability to obtain a ServiceNow Certified Systems Administrator (CSA) certification within 6 months of hire.Have ServiceNow Certified Implementation Specialist (CIS) Discovery certification within 6 months of hire.Secret Clearance required.Must be a current US Citizen.Must be able to pass a background check.Self-starter with the ability to learn new tasks and skills.Ability to multitask and have practical time management skills.Team Player with strong analytical and communication skills.Proficient in Microsoft Office Suite.Preferred Skills:Knowledge of PowerShell scripting.Cisco Telephony/Router Solutions.Prior USACE/ACE-IT experience.Experience supporting Office 365.Experience working in a DoD environment.Reports to:
Program ManagerWorking ConditionsProfessional remote office environment. Must be able to establish a productive and professional workspace and work varying schedules to meet business needs.Other Duties:
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities.Affirmative Action/EEO Statement:
Cayuse embraces diversity and equal opportunity in a serious way.Pay Range:
USD $79.59 - USD $89.59 /Hr.Location:
US-N/AID:
102319Category:
Information TechnologyPosition Type:
Full-Time Hourly Non Exempt
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Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.Primary FocusThe Senior ServiceNow Engineer will support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to manage and oversee the Configuration Management Database (CMDB) to inventory and troubleshoot existing information, as well as manage integration and discovery processes.ResponsibilitiesPrimarily responsible for CMDB Discovery and Service Mapping in USACE ServiceNow.Define, implement and integrate Configuration Management policies and procedures to support the ServiceNow CMDB.Drive transformation & maturity of the ServiceNow CMDB and service mapping activities.Collaborate with the configuration item (CI) Class and/or System Owners to troubleshoot & resolve discovery issues.Maintain & create new midservers & troubleshoot midserver connectivity issues.Maintain & troubleshoot existing integrations with Microsoft System Center Configuration Manager (SCCM) and LDAP.Support design, development, and implementation of automated processes for ServiceNow CMDB data.Create and/or modify CI Identifiers and discovery probes.Support and maintain configuration management tools.Other duties as assigned.QualificationsMinimum Job Skills and QualificationsBachelors and five (5) or more years of experience; four (4) years of experience is accepted in lieu of degree.Experienced at maintaining enterprise hardware and software Configuration Items (CIs).Experience with Service Mapping and Discovery processes.Experience with the Change Management process.Must have a current DoD 8570 IAT Level II or higher certification.Ability to obtain a ServiceNow Certified Systems Administrator (CSA) certification within 6 months of hire.Have ServiceNow Certified Implementation Specialist (CIS) Discovery certification within 6 months of hire.Secret Clearance required.Must be a current US Citizen.Must be able to pass a background check.Self-starter with the ability to learn new tasks and skills.Ability to multitask and have practical time management skills.Team Player with strong analytical and communication skills.Proficient in Microsoft Office Suite.Preferred Skills:Knowledge of PowerShell scripting.Cisco Telephony/Router Solutions.Prior USACE/ACE-IT experience.Experience supporting Office 365.Experience working in a DoD environment.Reports to:
Program ManagerWorking ConditionsProfessional remote office environment. Must be able to establish a productive and professional workspace and work varying schedules to meet business needs.Other Duties:
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities.Affirmative Action/EEO Statement:
Cayuse embraces diversity and equal opportunity in a serious way.Pay Range:
USD $79.59 - USD $89.59 /Hr.Location:
US-N/AID:
102319Category:
Information TechnologyPosition Type:
Full-Time Hourly Non Exempt
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