Cayuse Holdings
Senior ServiceNow Engineer
Cayuse Holdings, Salem, Oregon, us, 97308
Cayuse Holdings Senior ServiceNow Engineer - Salem, Oregon
Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.Primary FocusThe Senior ServiceNow Engineer will support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to manage and oversee the Configuration Management Database (CMDB) to inventory and troubleshoot existing information, as well as manage integration and discovery processes.ResponsibilitiesPrimarily responsible for CMDB Discovery and Service Mapping in USACE ServiceNow.Define, implement and integrate Configuration Management policies and procedures to support the ServiceNow CMDB.Drive transformation & maturity of the ServiceNow CMDB and service mapping activities.Collaborate with configuration item (CI) Class and/or System Owners to troubleshoot & resolve discovery issues.Maintain & create new midservers & troubleshoot midserver connectivity issues.Support the design, development, and implementation of automated processes for maintaining ServiceNow CMDB data.Create and/or modify CI Identifiers and discovery probes and patterns.Support and maintain configuration management tools.Other duties as assigned.QualificationsMinimum Job Skills and QualificationsBachelors and five (5) or more years of experience; four (4) years of experience is accepted in lieu of degree.Experienced at maintaining enterprise hardware and software Configuration Items (CIs).Experience with Service Mapping and Discovery processes.Experience with the Change Management process.Must have a current DoD 8570 IAT Level II or higher certification.Ability to obtain a ServiceNow Certified Systems Administrator (CSA) certification within 6 months of hire.Secret Clearance required.Must be a current US Citizen.Self-starter with the ability to learn new tasks and skills.Strong verbal and written communication skills.Preferred Skills:Knowledge of PowerShell scripting.Cisco Telephony/Router Solutions.Prior USACE/ACE-IT experience.Experience supporting Office 365.Experience working in a DoD environment.Reports to:
Program ManagerWorking ConditionsProfessional remote office environment. Must be able to work varying schedules and/or extended hours to meet business needs.Affirmative Action/EEO Statement:
Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills.Pay Range:
USD $79.59 - USD $89.59 /Hr.
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Cayuse Technologies launched in 2006 as a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele. Cayuse focuses on federal markets and missions and is an SBA tribal 8(a) certified company. Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.Primary FocusThe Senior ServiceNow Engineer will support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to manage and oversee the Configuration Management Database (CMDB) to inventory and troubleshoot existing information, as well as manage integration and discovery processes.ResponsibilitiesPrimarily responsible for CMDB Discovery and Service Mapping in USACE ServiceNow.Define, implement and integrate Configuration Management policies and procedures to support the ServiceNow CMDB.Drive transformation & maturity of the ServiceNow CMDB and service mapping activities.Collaborate with configuration item (CI) Class and/or System Owners to troubleshoot & resolve discovery issues.Maintain & create new midservers & troubleshoot midserver connectivity issues.Support the design, development, and implementation of automated processes for maintaining ServiceNow CMDB data.Create and/or modify CI Identifiers and discovery probes and patterns.Support and maintain configuration management tools.Other duties as assigned.QualificationsMinimum Job Skills and QualificationsBachelors and five (5) or more years of experience; four (4) years of experience is accepted in lieu of degree.Experienced at maintaining enterprise hardware and software Configuration Items (CIs).Experience with Service Mapping and Discovery processes.Experience with the Change Management process.Must have a current DoD 8570 IAT Level II or higher certification.Ability to obtain a ServiceNow Certified Systems Administrator (CSA) certification within 6 months of hire.Secret Clearance required.Must be a current US Citizen.Self-starter with the ability to learn new tasks and skills.Strong verbal and written communication skills.Preferred Skills:Knowledge of PowerShell scripting.Cisco Telephony/Router Solutions.Prior USACE/ACE-IT experience.Experience supporting Office 365.Experience working in a DoD environment.Reports to:
Program ManagerWorking ConditionsProfessional remote office environment. Must be able to work varying schedules and/or extended hours to meet business needs.Affirmative Action/EEO Statement:
Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills.Pay Range:
USD $79.59 - USD $89.59 /Hr.
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