University of maryland
IT Senior Engineer, Unified Communications Engineer
University of maryland, College Park, Maryland, us, 20741
IT Senior Engineer, Unified Communications Engineer
Functional Title:
IT Senior Engineer, Unified Communications EngineerCategory Status:Category Status:
33-Exempt RegularApplicant Search Category:Applicant Search Category:
StaffUniversity Authorized FTE:University Authorized FTE:
1.000Unit:Unit:
DIT-EE-Platform ServicesCampus/College Information:Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify someone from employment. Prior to any adverse decision, finalists have an opportunity to provide information to the University regarding the background check.
The University reserves the right to rescind offers of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Offers are contingent on providing proof of employment eligibility in the United States no more than 3 days after the initial start date. If this proof is not provided within this timeframe, the offer may be rescinded or employment terminated.Position Summary/Purpose of Position:The Unified Communications Engineer position provides overall design, development, and support for the University of Maryland’s telephone and collaboration infrastructure. This will involve lifecycle management and support of the network, communications equipment associated with
VOIP
system, and services, including but not limited to teleconferencing, chat, voice, and call center, automatic call distribution, voicemail, audio/web/video conferencing, email, instant messaging, AI Agent augmentation, and related systems.The role also maintains and manages the Cisco
VOIP
platform. This role will also help plan and provide collaboration services that enhance the teaching and working presence of the students, staff, and faculty.This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.Bachelor’s degree from an accredited college or university.Note: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.Experience :
Extensive experience (minimum 4 years) administering and supporting Cisco Unified Communications and telephony platforms in enterprise-scale deployments.Demonstrated proficiency in system management, maintenance, and troubleshooting within complex network environments.Knowledge, Skills, and Abilities:
Strong experience in at least 3 of the following items:
Redsky e911 and Cisco Emergency Responder
TCP /IP,
OSPF ,
BGPManagement of Cisco Analog GatewaysCloud-hosted VoIP and or Collaboration SystemsScripting and integration using Python and Java,WebEx, Google Suites, Cisco Call Center, Cisco Call Manager and communications gateways, Zoom, Teams, Slack.Experience with
SIP -based conference and desktop video systems
Strong written and oral communication skillsAbility to develop software that manages and maintains the integrations and operability of collaboration systems.Ability to lead presentations with small to medium-sized groupsAble to organize and provide direction to junior staff membersA demonstrated commitment to customer serviceProvides leadership and helps bridge the gap between team manager and team members on technical topicsAbility to effectively manage workload and deliver assignments on timeSkilled in the use of office productivity software such as Office 365 or Google Workspaces
Ability to perform the following:
Identify problems in the enterprise network infrastructure and propose solutions. Design, implement and support network security services.Identify functions that can be improved by process development and implementation.Meet with customers and obtain specific requirements.Work independently, as well as within a team environment.Prepare purchase requisitions and SOWs with executive summaries and backup documentation.Preferences:
Preferences:Experience in a higher education environment.Network and technology certifications, particularly in support of collaboration and VoIP services.**This position does not provide sponsorship for Visas.
Job RisksJob Risks
Not Applicable to This PositionPhysical DemandsPredominantly operates in an office environment though significant periods of time will be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting.Some work requires moving and lifting of heavy communications equipment.Evening and/or evening work may be required at times. This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.Posting Date:
Posting Date:
08/12/2024Closing Date:Open Until Filled
YesBest Consideration DateBest Consideration Date
09/02/2024Diversity Statement:The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.Required Documents
ResumeCover LetterList of References (no emails sent from system)Optional DocumentsPosting Specific Questions
Required fields are indicated with an asterisk (*).* Are you available to work occasional evenings and weekends as needed?
YesNo
* Are you willing to serve as an Essential employee?
YesNo
* Will you now or in the future require sponsorship for employment visa status?
YesNo
* How did you hear about this position?
LinkedInUMD Job SitePersonal ReferralWashington PostBaltimore SunLocal PublicationChronicle of Higher EducationInside Higher EducationINDEEDHERCHispanic OutlookDiverse JobsHigherEdJobsProfessional JournalListservOtherSimplyHiredCareerBlissJob FairsMonster.ComCraigslistUMD Job FairCareerBuilder
1100 Chesapeake BldgUniversity of MarylandCollege Park, MD 20742
uhr.umd.eduCurrent UMD Employees: Please create a case with HR on AskHR.umd.eduAnyone not currently employed at UMD: Please email uhrconnect@umd.edu
#J-18808-Ljbffr
Functional Title:
IT Senior Engineer, Unified Communications EngineerCategory Status:Category Status:
33-Exempt RegularApplicant Search Category:Applicant Search Category:
StaffUniversity Authorized FTE:University Authorized FTE:
1.000Unit:Unit:
DIT-EE-Platform ServicesCampus/College Information:Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify someone from employment. Prior to any adverse decision, finalists have an opportunity to provide information to the University regarding the background check.
The University reserves the right to rescind offers of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Offers are contingent on providing proof of employment eligibility in the United States no more than 3 days after the initial start date. If this proof is not provided within this timeframe, the offer may be rescinded or employment terminated.Position Summary/Purpose of Position:The Unified Communications Engineer position provides overall design, development, and support for the University of Maryland’s telephone and collaboration infrastructure. This will involve lifecycle management and support of the network, communications equipment associated with
VOIP
system, and services, including but not limited to teleconferencing, chat, voice, and call center, automatic call distribution, voicemail, audio/web/video conferencing, email, instant messaging, AI Agent augmentation, and related systems.The role also maintains and manages the Cisco
VOIP
platform. This role will also help plan and provide collaboration services that enhance the teaching and working presence of the students, staff, and faculty.This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.Bachelor’s degree from an accredited college or university.Note: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.Experience :
Extensive experience (minimum 4 years) administering and supporting Cisco Unified Communications and telephony platforms in enterprise-scale deployments.Demonstrated proficiency in system management, maintenance, and troubleshooting within complex network environments.Knowledge, Skills, and Abilities:
Strong experience in at least 3 of the following items:
Redsky e911 and Cisco Emergency Responder
TCP /IP,
OSPF ,
BGPManagement of Cisco Analog GatewaysCloud-hosted VoIP and or Collaboration SystemsScripting and integration using Python and Java,WebEx, Google Suites, Cisco Call Center, Cisco Call Manager and communications gateways, Zoom, Teams, Slack.Experience with
SIP -based conference and desktop video systems
Strong written and oral communication skillsAbility to develop software that manages and maintains the integrations and operability of collaboration systems.Ability to lead presentations with small to medium-sized groupsAble to organize and provide direction to junior staff membersA demonstrated commitment to customer serviceProvides leadership and helps bridge the gap between team manager and team members on technical topicsAbility to effectively manage workload and deliver assignments on timeSkilled in the use of office productivity software such as Office 365 or Google Workspaces
Ability to perform the following:
Identify problems in the enterprise network infrastructure and propose solutions. Design, implement and support network security services.Identify functions that can be improved by process development and implementation.Meet with customers and obtain specific requirements.Work independently, as well as within a team environment.Prepare purchase requisitions and SOWs with executive summaries and backup documentation.Preferences:
Preferences:Experience in a higher education environment.Network and technology certifications, particularly in support of collaboration and VoIP services.**This position does not provide sponsorship for Visas.
Job RisksJob Risks
Not Applicable to This PositionPhysical DemandsPredominantly operates in an office environment though significant periods of time will be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting.Some work requires moving and lifting of heavy communications equipment.Evening and/or evening work may be required at times. This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.Posting Date:
Posting Date:
08/12/2024Closing Date:Open Until Filled
YesBest Consideration DateBest Consideration Date
09/02/2024Diversity Statement:The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.Required Documents
ResumeCover LetterList of References (no emails sent from system)Optional DocumentsPosting Specific Questions
Required fields are indicated with an asterisk (*).* Are you available to work occasional evenings and weekends as needed?
YesNo
* Are you willing to serve as an Essential employee?
YesNo
* Will you now or in the future require sponsorship for employment visa status?
YesNo
* How did you hear about this position?
LinkedInUMD Job SitePersonal ReferralWashington PostBaltimore SunLocal PublicationChronicle of Higher EducationInside Higher EducationINDEEDHERCHispanic OutlookDiverse JobsHigherEdJobsProfessional JournalListservOtherSimplyHiredCareerBlissJob FairsMonster.ComCraigslistUMD Job FairCareerBuilder
1100 Chesapeake BldgUniversity of MarylandCollege Park, MD 20742
uhr.umd.eduCurrent UMD Employees: Please create a case with HR on AskHR.umd.eduAnyone not currently employed at UMD: Please email uhrconnect@umd.edu
#J-18808-Ljbffr