CoreLogic
Technical, Client Account Services
CoreLogic, Dallas, Texas, United States, 75215
At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
The Professional, Client Account Services position offers a combination of technical support and communication to clients that utilize CoreLogic products and technology solutions. At its core, the role bridges the gap between client requests and the various internal teams of CoreLogic required to complete the requests. The position also requires a certain level of configuration of various CoreLogic applications. Critical thinking and highly polished client communication skills are paramount to provide ongoing support of our clients' complex technical needs.
Primary responsibilities include:
Gather technical business requirements from clients and translate them into actionable items for various internal teams.Perform application configuration work to provide on-going updates of services.Troubleshoot, diagnose, and see problems through to resolution.Diagnose and analyze customer change request to create and implement resolution plans ensuring the application fully satisfies customer in terms of availability, performance, data integrity, and other factors per customer requirements.Work in collaboration with account management, database administration, product development and system engineering to facilitate rapid problem solving and implement changes.Lead application change projects by utilizing project management skills and status reporting techniques.Identify risks, develop mitigation plans, and manage customer expectations.Job Qualifications:
Bachelor's degree or equivalent education with a focus in the IT Industry or related field. Or 3+ years' working experience in product implementation, or technical client support role.
Critical thinking and strong problem-solving skillsExcellent written and verbal communication skills; including the ability to parse out the required details from client requests.Technical project management/coordination skills.Ability to immediately adapt to changing requirements and conditions.Ability to understand client's business needs/requirements and effectively communicate issues to a range of audience members.Experience with SQL and/or programming language is strongly desired.Experience with input forms, rules, tables, reading error codes, and JIPSFamiliarity with real estate concepts is strongly desired
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
EOE AA M/F/Veteran/Disability:
CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.
Please apply on our website for consideration.
Privacy Policy - http://www.corelogic.com/privacy.aspx
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply.
You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
The Professional, Client Account Services position offers a combination of technical support and communication to clients that utilize CoreLogic products and technology solutions. At its core, the role bridges the gap between client requests and the various internal teams of CoreLogic required to complete the requests. The position also requires a certain level of configuration of various CoreLogic applications. Critical thinking and highly polished client communication skills are paramount to provide ongoing support of our clients' complex technical needs.
Primary responsibilities include:
Gather technical business requirements from clients and translate them into actionable items for various internal teams.Perform application configuration work to provide on-going updates of services.Troubleshoot, diagnose, and see problems through to resolution.Diagnose and analyze customer change request to create and implement resolution plans ensuring the application fully satisfies customer in terms of availability, performance, data integrity, and other factors per customer requirements.Work in collaboration with account management, database administration, product development and system engineering to facilitate rapid problem solving and implement changes.Lead application change projects by utilizing project management skills and status reporting techniques.Identify risks, develop mitigation plans, and manage customer expectations.Job Qualifications:
Bachelor's degree or equivalent education with a focus in the IT Industry or related field. Or 3+ years' working experience in product implementation, or technical client support role.
Critical thinking and strong problem-solving skillsExcellent written and verbal communication skills; including the ability to parse out the required details from client requests.Technical project management/coordination skills.Ability to immediately adapt to changing requirements and conditions.Ability to understand client's business needs/requirements and effectively communicate issues to a range of audience members.Experience with SQL and/or programming language is strongly desired.Experience with input forms, rules, tables, reading error codes, and JIPSFamiliarity with real estate concepts is strongly desired
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
EOE AA M/F/Veteran/Disability:
CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.
Please apply on our website for consideration.
Privacy Policy - http://www.corelogic.com/privacy.aspx
By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply.
You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.
Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.