RSM US LLP
UKG WFM Operations Manager
RSM US LLP, Boston, Massachusetts, us, 02298
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.The Business Applications practice at RSM assists clients to strategize and implement the right solutions at the right time to help fulfill their missions. Our Workforce Solutions team provides consulting services to optimize and implement UKG Pro Workforce Management (Workforce Dimensions).The selected individual will be expected to lead the operations of the RSM Workforce Solutions UKG Pro WFM practice. An effective candidate will have experience leading UKG Workforce Management teams and be familiar with UKG sales and implementation processes. In addition, an effective candidate will have experience leading UKG WFM and joint UKG Pro/WFM projects, managing client budget and executive relationships, project staffing and UKG product and methodology training.Responsibilities include:
Oversee the day-to-day operations of the RSM Workforce Solutions UKG WFM practiceDevelop and maintain key relationships with UKG sales, operations, and delivery teamsProactively manage consultant resources and project staffingManagement of client escalations, collaborating with UKG as necessaryMaintain consultant compliance with RSM and UKG training and certificationEngagement oversight for key clients and complex implementationsReinforce adherence to RSM and UKG policies, procedures and implementation methodologyMeaningfully engage and manage all stakeholders, both internal and externalProactively anticipate practice and project risk and develop mitigation strategiesWork closely with UKG and UKG Pro teams for joint UKG Pro/UKG Pro WFM implementationsFoster relationships between UKG, clients and the RSM teamsRequired Skills and Experience include:
Experience leading the daily operations for UKG WFM consulting teamsMastery of UKG Workforce Management implementation methodology and processesExisting UKG relationships across multiple organizations including sales, operations and deliveryA history of managing multiple projects at once and meeting multiple deliverablesProven success managing complex projects with cross-functional stakeholdersSuccess managing consultant resources and matching consultants to projects based on client fit, skills and capacityExperience collaborating with client executives and project leadership to develop implementation strategy, manage project budget, staffing and escalations.Ability to confidently identify and manage project risk and develop mitigation plansExcellent verbal and written communication skills, and an ability to engage clients and vendors effectively during implementationsExperience with joint UKG Pro and Workforce Dimensions implementations is highly preferredAbility to effectively manage time to complete multiple tasks across various projects in an efficient and high-quality manner.Ability to work well with a virtual-based team in a fast-paced environment, including the ability to provide guidance and direction in multiple delivery formats.Willingness to ask questions, research new skills and technologies, and cross-train as requested.Keen sense of details and ability to be proactive to reduce risks or issues.Outstanding customer service skills and a dedication to the customer service experience.Must possess a high degree of integrity and ability to adhere to both firm policies and best practices.Note: You will be encouraged to achieve and maintain certifications applicable to the job (i.e., UKG Pro Workforce Management Certification).At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at
https://rsmus.com/careers/working-at-rsm/benefits .RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). However, those candidates who may be recent U.S. college / university graduates possessing 1-2 years of progressive and relevant work experience, excluding internships, in the U.S. or his/her home country would be eligible for hire as an experienced candidate and thus eligible for sponsorship.Compensation Range: $102,200 - $204,700
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Oversee the day-to-day operations of the RSM Workforce Solutions UKG WFM practiceDevelop and maintain key relationships with UKG sales, operations, and delivery teamsProactively manage consultant resources and project staffingManagement of client escalations, collaborating with UKG as necessaryMaintain consultant compliance with RSM and UKG training and certificationEngagement oversight for key clients and complex implementationsReinforce adherence to RSM and UKG policies, procedures and implementation methodologyMeaningfully engage and manage all stakeholders, both internal and externalProactively anticipate practice and project risk and develop mitigation strategiesWork closely with UKG and UKG Pro teams for joint UKG Pro/UKG Pro WFM implementationsFoster relationships between UKG, clients and the RSM teamsRequired Skills and Experience include:
Experience leading the daily operations for UKG WFM consulting teamsMastery of UKG Workforce Management implementation methodology and processesExisting UKG relationships across multiple organizations including sales, operations and deliveryA history of managing multiple projects at once and meeting multiple deliverablesProven success managing complex projects with cross-functional stakeholdersSuccess managing consultant resources and matching consultants to projects based on client fit, skills and capacityExperience collaborating with client executives and project leadership to develop implementation strategy, manage project budget, staffing and escalations.Ability to confidently identify and manage project risk and develop mitigation plansExcellent verbal and written communication skills, and an ability to engage clients and vendors effectively during implementationsExperience with joint UKG Pro and Workforce Dimensions implementations is highly preferredAbility to effectively manage time to complete multiple tasks across various projects in an efficient and high-quality manner.Ability to work well with a virtual-based team in a fast-paced environment, including the ability to provide guidance and direction in multiple delivery formats.Willingness to ask questions, research new skills and technologies, and cross-train as requested.Keen sense of details and ability to be proactive to reduce risks or issues.Outstanding customer service skills and a dedication to the customer service experience.Must possess a high degree of integrity and ability to adhere to both firm policies and best practices.Note: You will be encouraged to achieve and maintain certifications applicable to the job (i.e., UKG Pro Workforce Management Certification).At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at
https://rsmus.com/careers/working-at-rsm/benefits .RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). However, those candidates who may be recent U.S. college / university graduates possessing 1-2 years of progressive and relevant work experience, excluding internships, in the U.S. or his/her home country would be eligible for hire as an experienced candidate and thus eligible for sponsorship.Compensation Range: $102,200 - $204,700
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