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AHU Technologies Inc

Trainer Senior BSA

AHU Technologies Inc, Washington, District of Columbia, us, 20022


TITLE:

Trainer Senior BSA

LOCATION:

Washington, DC/ Hybrid

MINIMUM EDUCATION:

Bachelor’s degree in IT, related field, or equivalent experience.

REQUIRED EXPERIENCE:

12 years

INTERVIEWS:

Webcam Only

Job Description:

As a BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new applications, developing training material, and delivering training. This position requires 4 days on-site.

Responsibilities:

Business analysis and process mapping

Maintain comprehensive business process flow diagrams (i.e., process maps/flow charts) to document and visualize workflows that are supported by new software applications.

Collaborate with Product Owners to understand business processes, watch demonstrations, and use a sandbox to develop training material for staff.

Identify channels to deliver training to staff including videos, tipsheets, contextual help, and others.

Training and organizational change management

Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.

Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, Azure DevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.

Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

Skills:

BA experience of 11 Years Required

Project management skills with the ability to prioritize tasks and meet deadlines 5 Years Required

Requirements gathering and documentation 11 Years Required

MS Office/suites experience 11 Years Required

Hands-on end-user training on Dynamics 365 3 Years Required

Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support 3 Years Required

Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria 3 Years Required

Business Process and workflow/data flow design (i.e., process maps/flow charts) AND IMPLEMENTATION 2 Years Required

Experience working with Knowledgebase portals such as Confluence, Azure DevOps, and SharePoint 1 Years Required

Experience in Child Welfare Agency 1 Years Required

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