SENIOR FINANCIAL ANALYST (REMOTE)

Qualifications

4+ years’ experience in account management support or customer successBachelor’s degree strongly recommended or equivalent work experienceDetail-oriented and analytical problem solving skills with the ability to validate the accuracy of deliverablesFlexible and adapts well to changeStrong verbal and written communications skillsAdvanced Knowledge of data modeling, relational database structures, and ability to mold large datasets from multiple sources are requiredAdvanced Knowledge of Microsoft Excel, Power Query, PowerPivot, Access, Word, PowerPoint, Power BI, and M Language are requiredDemonstrated ability to independently manage multiple tasks and to prioritize in a fast paced, very high-growth environmentAttention to details is a must and understanding of data integrity is keyQualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodationWe encourage applicants with a criminal history (and driving history) to applyResponsibilities

The primary duty of this position is preparing dashboards, analytics and reviewing key metrics of customers to leverage insights into actionable outcomes for financial growth, customer satisfaction and program penetrationSupports and prepares key business analysis to assist decision making processesPrepare ad hoc financial analysis and special projects to support continued growth of businessFormulate new methodologies to drive efficiencies in reporting and analysisStreamline and implement automated processes and/or process efficiencies to increase accuracy, efficiency or effectiveness of daily activitiesUtilize support tools to identify opportunities to increase program participationDevelop, build and maintain strong relationships with Account Management to enhance business opportunitiesLeverages a good understanding of broader company services and offeringsParticipates in internal activities and initiatives designed to improve the customer experienceWorks with Account Management and their customers to resolve moderate to complex day-to-day issuesDevelop strong relationships with Account Management and their customers to understand customers business model to create custom reporting and dashboards customer needsApplies advanced problem solving skills, experience and judgement to analyze informationUses communication skills to deliver high quality service to Account Management TeamMonitors customer inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as neededProvides guidance to less experienced team membersRecommends process improvementsPerform other duties as assignedBenefits

Salary: $70,000 - $90,000 commensurate with experienceOur benefits and PTO offerings are strongOur compensation packages are competitiveDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)

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