Premier Inc.
Senior Account Executive
Premier Inc., Charlotte, North Carolina, United States, 28245
What will you be doing:
Given our business model, where our customers have recurring contracts for cost and clinical technology and services, Customer Success is absolutely vital to long-term profitability. We will not be successful unless our customers are receiving value from our technology and services. As such, we need an executive to own driving success across our Performance Services member accounts. This role includes responsibilities for the Customer Success member segment activities (e.g., adoption, advocacy, retention, coaching account management skills, account plans etc.) and outcomes (e.g., renewals, up-sell, etc.). This position will ensure members are maximizing the value of the relationship, with a significant focus on shaping strategies to drive member cost and quality improvements, identifying performance improvement opportunities, and increasing revenue growth via the adoption of Premier’s suite of solution offerings. This position serves as the conduit to promoting Premier’s broader value proposition to the membership.This role is part of the CS operational leadership team and will be responsible for a region within the customer success account management team (i.e., lead the region team members assigned to member accounts). Their core responsibilities will include supporting a unified culture across the organization, supporting the team in developing strategies and goals for their assigned accounts, driving operational improvement and engaging in talent management.Their performance will be measured based on the following key performance indicators (targets will be set annually):Renewal rateROI/ValueRevenue (leads and upsell/cross-sell through renewals)Relationship interactionNet Promoter ScoreThis position and their team will work and function as an integral part of Premier’s member-facing teams, which include colleagues from product, sales, group purchasing, and advisory services - helping to shape go-to-market strategy and challenge the status quo to ensure that members will be successful in an era of healthcare reform implementation and beyond. Create a company-wide culture of Customer Success.This person will have key competencies in leading a customer success regional account management team, understanding a broad range of healthcare industry challenges, account management, healthcare technology clinical and/or cost, ability to work with marketing/sales/product, and a track record of meeting/exceeding goals.What we're looking for:
Required Qualifications
Work Experience:Years of Applicable Experience - 10 or more yearsSkills & Experience:Account Management, Client Consultations, Consulting, Performance ImprovementsEducation:BachelorsPreferred Qualifications
Relevant Experience to include (3 bullets maximum):ConsultingBusiness IntelligenceSalesAccount ManagementHealth System LeadershipEducation:Master’s Degree preferred; SalesforcePremier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $125,000 - $231,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.Employees also receive access to the following benefits:Health, dental, vision, life, and disability insurance401k retirement programPaid time offParticipation in Premier’s employee incentive plansTuition reimbursement and professional development opportunitiesPremier at a glance:
Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, and 2022, and 49th Healthiest Employer in America (2022)Named one of the World’s Most Ethical Companies by Ethisphere Institute for the 13th year in a rowThe only company to be recognized by KLAS twice for Overall Healthcare Management ConsultingEmployees receive:
Perks and discountsAccess to on-site and online exercise classesPaid time off to volunteer in their communitiesPremier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, gender, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status, disability, or any other applicable federal, state, or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier’s Privacy Policy.
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Given our business model, where our customers have recurring contracts for cost and clinical technology and services, Customer Success is absolutely vital to long-term profitability. We will not be successful unless our customers are receiving value from our technology and services. As such, we need an executive to own driving success across our Performance Services member accounts. This role includes responsibilities for the Customer Success member segment activities (e.g., adoption, advocacy, retention, coaching account management skills, account plans etc.) and outcomes (e.g., renewals, up-sell, etc.). This position will ensure members are maximizing the value of the relationship, with a significant focus on shaping strategies to drive member cost and quality improvements, identifying performance improvement opportunities, and increasing revenue growth via the adoption of Premier’s suite of solution offerings. This position serves as the conduit to promoting Premier’s broader value proposition to the membership.This role is part of the CS operational leadership team and will be responsible for a region within the customer success account management team (i.e., lead the region team members assigned to member accounts). Their core responsibilities will include supporting a unified culture across the organization, supporting the team in developing strategies and goals for their assigned accounts, driving operational improvement and engaging in talent management.Their performance will be measured based on the following key performance indicators (targets will be set annually):Renewal rateROI/ValueRevenue (leads and upsell/cross-sell through renewals)Relationship interactionNet Promoter ScoreThis position and their team will work and function as an integral part of Premier’s member-facing teams, which include colleagues from product, sales, group purchasing, and advisory services - helping to shape go-to-market strategy and challenge the status quo to ensure that members will be successful in an era of healthcare reform implementation and beyond. Create a company-wide culture of Customer Success.This person will have key competencies in leading a customer success regional account management team, understanding a broad range of healthcare industry challenges, account management, healthcare technology clinical and/or cost, ability to work with marketing/sales/product, and a track record of meeting/exceeding goals.What we're looking for:
Required Qualifications
Work Experience:Years of Applicable Experience - 10 or more yearsSkills & Experience:Account Management, Client Consultations, Consulting, Performance ImprovementsEducation:BachelorsPreferred Qualifications
Relevant Experience to include (3 bullets maximum):ConsultingBusiness IntelligenceSalesAccount ManagementHealth System LeadershipEducation:Master’s Degree preferred; SalesforcePremier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $125,000 - $231,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.Employees also receive access to the following benefits:Health, dental, vision, life, and disability insurance401k retirement programPaid time offParticipation in Premier’s employee incentive plansTuition reimbursement and professional development opportunitiesPremier at a glance:
Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, and 2022, and 49th Healthiest Employer in America (2022)Named one of the World’s Most Ethical Companies by Ethisphere Institute for the 13th year in a rowThe only company to be recognized by KLAS twice for Overall Healthcare Management ConsultingEmployees receive:
Perks and discountsAccess to on-site and online exercise classesPaid time off to volunteer in their communitiesPremier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, gender, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status, disability, or any other applicable federal, state, or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier’s Privacy Policy.
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