FullStory
Account Manager, Growth
FullStory, Los Angeles, California, United States,
This role can be performed remotely anywhere within the United States.We’re looking for a Growth Account Manager to join our Growth Sales team. FullStory has rapidly established itself as the market and technology leader in DXI and we’re looking for someone who can prospect and realize the full potential of FullStory for our customers while expanding our footprint, to help drive further value.All of this will show up as you maximize adoption and drive customer success and revenue within your install base of accounts.Our Account Managers are dedicated to FullStory’s growth by becoming a master of discovery and a strategic business partner for our existing customers in our Growth segment (Growth at FullStory is defined as customers with 0-$40 million in annual revenue).The pace of FullStory is fast and the landscape we’re playing in is ever-changing. We’re looking for someone who thrives when challenged.In a typical day, you might:
Manage a complex sales process during all stages of the customer lifecycle while taking a proactive approach to personally building and managing a large pipeline of expansion opportunities and achieving best in class net dollar retention.Be responsible for driving adoption of FullStory by growing an existing customer base of business by way of expansion (up-sell & cross-sell), renewals, and churn mitigation.Partner collaboratively with other departments (Customer Success, Sales Engineering, Marketing, and Product) to help our customers realize value with FullStory.Maintain Executive Buyer relationships with your customers while multithreading, which will include demoing and selling the value of FullStory into other key executives across the C-Suite.Have excellent research and analytical skills and feel comfortable leading customer focused EBRs (Executive Business Reviews).Here's what we're looking for:
A proven ability to grow your customer base by at least $200K in ARR each year via cross-sell and upsell.A successful sales track record in exceeding assigned activity metrics, pipeline targets and ARR quota.Experience working with at-risk customers to build value and gain their business.Experience running a full sales cycle from prospect to close.The impact you will have in 6 months:
Your book of business is growing via expansions and renewals, and accounts in your territory are seeing growth in their usage.You are leading customer-facing conversations (presentations, Executive Business reviews, and/or demos) that help customers realize the true value of FullStory.The impact you will have in 12 months:
You will be fully ramped, consistently hitting or exceeding quarterly and annual quota targets for expansion, renewal, and usage.You have become a DXI expert and can proactively identify opportunities for your clients to see greater value in the FullStory product.About FullStory
Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.How we support you:
FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:Autonomy and flexibility.
From a remote-first work environment and flexible paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.Benefits.
Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.Learning opportunities.
We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.Productivity support.
We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.Team events.
Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.Paid parental leave.
FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.Grow your family.
We offer a global fertility and family building benefit that encompasses all journeys to growing your family.Bereavement leave.
Every family is different; we leave it to you to define who your family is, and support you when you need it most.Miscarriage/Pregnancy loss leave.
Whether it is for a FullStorian or their partner – take the time you need.FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!If you may require reasonable accommodations to participate in our job application or interview process, please contact
accommodations@fullstory.com . Requests for accommodations will be treated confidentially.
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Manage a complex sales process during all stages of the customer lifecycle while taking a proactive approach to personally building and managing a large pipeline of expansion opportunities and achieving best in class net dollar retention.Be responsible for driving adoption of FullStory by growing an existing customer base of business by way of expansion (up-sell & cross-sell), renewals, and churn mitigation.Partner collaboratively with other departments (Customer Success, Sales Engineering, Marketing, and Product) to help our customers realize value with FullStory.Maintain Executive Buyer relationships with your customers while multithreading, which will include demoing and selling the value of FullStory into other key executives across the C-Suite.Have excellent research and analytical skills and feel comfortable leading customer focused EBRs (Executive Business Reviews).Here's what we're looking for:
A proven ability to grow your customer base by at least $200K in ARR each year via cross-sell and upsell.A successful sales track record in exceeding assigned activity metrics, pipeline targets and ARR quota.Experience working with at-risk customers to build value and gain their business.Experience running a full sales cycle from prospect to close.The impact you will have in 6 months:
Your book of business is growing via expansions and renewals, and accounts in your territory are seeing growth in their usage.You are leading customer-facing conversations (presentations, Executive Business reviews, and/or demos) that help customers realize the true value of FullStory.The impact you will have in 12 months:
You will be fully ramped, consistently hitting or exceeding quarterly and annual quota targets for expansion, renewal, and usage.You have become a DXI expert and can proactively identify opportunities for your clients to see greater value in the FullStory product.About FullStory
Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.How we support you:
FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:Autonomy and flexibility.
From a remote-first work environment and flexible paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.Benefits.
Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.Learning opportunities.
We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.Productivity support.
We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.Team events.
Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.Paid parental leave.
FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.Grow your family.
We offer a global fertility and family building benefit that encompasses all journeys to growing your family.Bereavement leave.
Every family is different; we leave it to you to define who your family is, and support you when you need it most.Miscarriage/Pregnancy loss leave.
Whether it is for a FullStorian or their partner – take the time you need.FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!If you may require reasonable accommodations to participate in our job application or interview process, please contact
accommodations@fullstory.com . Requests for accommodations will be treated confidentially.
#J-18808-Ljbffr