Verisma
Associate Vice President of Client Success
Verisma, Phila, Pennsylvania, United States, 19117
Associate Vice President (AVP), Client SuccessSummary Of PositionThe AVP of Strategic Initiatives is focused on the customer, customer retention, customer service, and building customer relationships for the organization. In this role the AVP unites the Sales and Operations teams with a customer-centric vision so that all departments work together to support this viewpoint and deliver a consistent experience. This individual engages the organization in managing customer relationships and organically growing the business/revenue, while assisting sales in developing new revenue opportunities. Additionally, this role creates a persistent focus on the customer in the actions the company takes; driving the organization to work together for optimum customer experience delivery.
Duties & ResponsibilitiesAssist the CCO and broader sales and operations teams regarding client service, retention, and account management.Work collaboratively with the sales and account management team to plan and execute scalable organic and new business growth.Incorporate client retention and account management strategies that increase revenue and customer loyalty through deeper diving into existing contracted services and technologies.Assist in planning and managing quarterly reviews between Verisma and client executives. Manage meeting outcomes and deliverables by collaborating with Operations Directors, sales team, and R&D resources.Help to drive efforts to enhance the value of all sales and marketing assets and work closely with the team for brand positioning and growth.Review the financial results of designated operations accounts, measured against the company's objectives, and take appropriate measures to assist in identifying solutions to improve revenue and margins.Utilize quantitative and qualitative analysis to assess customer relationships to refine and continuously improve service delivery.Responsible for expanding client relationships into other areas of their organization including but not limited to revenue cycle, compliance, radiology, and managed care divisions.Meet all goals and objectives provided in the business plan.Live by and promote Verisma’s Core Values.
Minimum QualificationsBachelor’s Degree preferred or minimum of 10 years experience in a Health Information leadership role required.Proven track record of ensuring client retention strategies that build customer loyalty.10+ years of diversified leadership roles, driving and implementing revenue growth in the healthcare space.Proven history of partnering with sales executives to develop sales strategy around new and organic business development and retention.History of decision making based on business metrics.Excellent verbal and written communication and presentation skills with top-notch customer service approach.Proficient understanding of business sensitivities and confidentiality.Natural curiosity and personal drive to find creative solutions to complex problems. Demonstrated ability to manage ambiguity and apply problem-solving skills.Ability to work effectively and independently in high volume & fast-paced environments.Strong level of patience to resolve issues.
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Duties & ResponsibilitiesAssist the CCO and broader sales and operations teams regarding client service, retention, and account management.Work collaboratively with the sales and account management team to plan and execute scalable organic and new business growth.Incorporate client retention and account management strategies that increase revenue and customer loyalty through deeper diving into existing contracted services and technologies.Assist in planning and managing quarterly reviews between Verisma and client executives. Manage meeting outcomes and deliverables by collaborating with Operations Directors, sales team, and R&D resources.Help to drive efforts to enhance the value of all sales and marketing assets and work closely with the team for brand positioning and growth.Review the financial results of designated operations accounts, measured against the company's objectives, and take appropriate measures to assist in identifying solutions to improve revenue and margins.Utilize quantitative and qualitative analysis to assess customer relationships to refine and continuously improve service delivery.Responsible for expanding client relationships into other areas of their organization including but not limited to revenue cycle, compliance, radiology, and managed care divisions.Meet all goals and objectives provided in the business plan.Live by and promote Verisma’s Core Values.
Minimum QualificationsBachelor’s Degree preferred or minimum of 10 years experience in a Health Information leadership role required.Proven track record of ensuring client retention strategies that build customer loyalty.10+ years of diversified leadership roles, driving and implementing revenue growth in the healthcare space.Proven history of partnering with sales executives to develop sales strategy around new and organic business development and retention.History of decision making based on business metrics.Excellent verbal and written communication and presentation skills with top-notch customer service approach.Proficient understanding of business sensitivities and confidentiality.Natural curiosity and personal drive to find creative solutions to complex problems. Demonstrated ability to manage ambiguity and apply problem-solving skills.Ability to work effectively and independently in high volume & fast-paced environments.Strong level of patience to resolve issues.
Apply Now#J-18808-Ljbffr