Davita Inc.
Revenue Lead, ROPS
Davita Inc., Irvine, California, United States, 92713
15271 Laguna Canyon Rd Ste 100, Irvine, California, 92618-3146, United States of AmericaThis position researches and resolves high complexity collection account balances according to DaVita policies and procedures and compliance with federal and state billing regulations. This position also provides ongoing training and guidance for Revenue Specialist teammates, and performs data trending analysis, quality assurance reviews and review of key metrics.SUPERVISORY RESPONSIBILITIES:
NoESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.Review weekly and monthly key metrics to identify trends or areas of focus; work with Management to develop, document, and implement action plans to address issues.Identify payer trends and/or root cause of billing or claim exceptions; take appropriate steps to resolve and/or escalate issues to minimize bad debt.
Identify and interpret policies related to exceptions.Determine and apply appropriate business action in absence of policies or in cases of ambiguity.Escalate issues as needed; provide recommendations.
Act as a resource for teammates' questions and assist with issues of focus and problematic payer issues.Train new teammates.Identify training opportunities to improve individual and team performance; perform one-on-one and group training as needed.Recommend changes on collection teams, tools, policies, and procedures.Perform all close reconciliation approvals and related activities to ensure timely submission of primary, secondary, and tertiary insurance claims. Serve as a subject matter expert for close.Review and approve adjustments and claim appeals submitted by Specialists of Patient Accounts.Conduct quality assurance reviews of work output and provide feedback to teammates and management; offer suggestions for improvement.Ability to manage and lead multiple projects, meet deadlines, and adjust priorities appropriately in a high-paced work environment. Support department initiatives.Stay abreast of changes to ESRD and Medicare Secondary Provider laws and changes.Strong analytical skills, follow-through; with the ability to seek underlying assumptions through probing, questioning, listening, and problem-solving.Ability to interact positively with all levels of the company.Maintain confidentiality of all patient, teammate, and company information in accordance with HIPAA regulations and DaVita policies.Know, understand, and follow DaVita teammate handbook, employment policies, safety and security policy and procedures.* Other duties and responsibilities as assigned including but not limited to:Consistent, regular and punctual attendance as scheduled.Overtime may be required to ensure timely completion of tasks and required duties.Attend team meetings, phone conferences, and training as needed.Know, understand, and follow department or company procedures.Embrace the DaVita culture by actively participating in village and neighborhood initiatives.Demonstrate DaVita's core values in all aspects of your role.Less than 5% travel required.MINIMUM QUALIFICATIONS
Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.High School diploma or equivalent required.Two to four years' experience in healthcare reimbursement and revenue cycle management preferred.Intermediate proficiency in MS Excel, Word, and PowerPoint.ESSENTIAL BEHAVIORS, SKILLS AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION:
Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun with the ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions.What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.Comprehensive benefits:
Medical, dental, vision, 401(k) match, paid time off, PTO cash out.Support for you and your family:
Family resources, EAP counseling sessions, access to Headspace, backup child and elder care, maternity/paternity leave, and more.Professional development programs:
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.#LI-TT1At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.Applications are accepted on an ongoing basis.Salary/Wage Range:
$20.50-$27.00 / hourCompensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage, and a broad range of other benefits. Learn more at
https://careers.davita.com/benefits
#J-18808-Ljbffr
NoESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.Review weekly and monthly key metrics to identify trends or areas of focus; work with Management to develop, document, and implement action plans to address issues.Identify payer trends and/or root cause of billing or claim exceptions; take appropriate steps to resolve and/or escalate issues to minimize bad debt.
Identify and interpret policies related to exceptions.Determine and apply appropriate business action in absence of policies or in cases of ambiguity.Escalate issues as needed; provide recommendations.
Act as a resource for teammates' questions and assist with issues of focus and problematic payer issues.Train new teammates.Identify training opportunities to improve individual and team performance; perform one-on-one and group training as needed.Recommend changes on collection teams, tools, policies, and procedures.Perform all close reconciliation approvals and related activities to ensure timely submission of primary, secondary, and tertiary insurance claims. Serve as a subject matter expert for close.Review and approve adjustments and claim appeals submitted by Specialists of Patient Accounts.Conduct quality assurance reviews of work output and provide feedback to teammates and management; offer suggestions for improvement.Ability to manage and lead multiple projects, meet deadlines, and adjust priorities appropriately in a high-paced work environment. Support department initiatives.Stay abreast of changes to ESRD and Medicare Secondary Provider laws and changes.Strong analytical skills, follow-through; with the ability to seek underlying assumptions through probing, questioning, listening, and problem-solving.Ability to interact positively with all levels of the company.Maintain confidentiality of all patient, teammate, and company information in accordance with HIPAA regulations and DaVita policies.Know, understand, and follow DaVita teammate handbook, employment policies, safety and security policy and procedures.* Other duties and responsibilities as assigned including but not limited to:Consistent, regular and punctual attendance as scheduled.Overtime may be required to ensure timely completion of tasks and required duties.Attend team meetings, phone conferences, and training as needed.Know, understand, and follow department or company procedures.Embrace the DaVita culture by actively participating in village and neighborhood initiatives.Demonstrate DaVita's core values in all aspects of your role.Less than 5% travel required.MINIMUM QUALIFICATIONS
Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.High School diploma or equivalent required.Two to four years' experience in healthcare reimbursement and revenue cycle management preferred.Intermediate proficiency in MS Excel, Word, and PowerPoint.ESSENTIAL BEHAVIORS, SKILLS AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION:
Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun with the ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions.What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.Comprehensive benefits:
Medical, dental, vision, 401(k) match, paid time off, PTO cash out.Support for you and your family:
Family resources, EAP counseling sessions, access to Headspace, backup child and elder care, maternity/paternity leave, and more.Professional development programs:
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.#LI-TT1At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned, and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.Applications are accepted on an ongoing basis.Salary/Wage Range:
$20.50-$27.00 / hourCompensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage, and a broad range of other benefits. Learn more at
https://careers.davita.com/benefits
#J-18808-Ljbffr