SweetFlower
Florist
SweetFlower, Pasadena, California, United States, 91122
Description
J O B P U R P O S E S U M M A R Y :
The Florist is responsible for creating and maintaining a fun, educational and seamless customer experience in our stores. The Florist places customer service and satisfaction above all other tasks and duties. The Florist must love all things Cannabis and be eager to impart this knowledge to our customers. The Florist also helps maintain visual integrity and store cleanliness (including upholding COVID-19 prevention procedures) to further elevate the customer experience in addition to any other tasks assigned.
ESSENTIAL JOB DUTIES
:Ensure excellent customer service through product knowledge to drive sales, KPI's and customer retention.Assess customer needs, provide assistance and information on product features and offeringsUphold inventory control to minimize loss by complying with all BCC and company inventory control procedures, product waste procedures and vendor delivery procedures.Maintain store selling floor cleanliness, back room organization, visual presentation and safety standards at all timesAssist in daily store recovery and replenishment and store sanitation.Promote current sales promotions, marketing initiatives and new product launches to customers. Promote and abide by all company policies, procedures, and loss prevention practices.Complete sales transactions courteously and maintain proper accountability at registersHandle customer issues and complaints in a proactive and professional manner with customer retention aways in mind, escalating to the appropriate parties when necessary.Actively pursue brand and product knowledge through company and vendor provided tools and resources.N O N - E S S E N T I A L J O B D U T I E S :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
E S S E N T I A L F U N C T I O N S :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Welcome customers to the shop and check them in per established policy and procedure. Assess customers' needs, provide assistance and information on product features Welcome customers to the store and answer their queriesFollow and achieve sales goals on a monthly, quarterly and yearly basisActively seek out customers in storeRemain knowledgeable on products offered and discuss available optionsProcess POS (point of sale) purchasesCross sell products to meet customer needsTeam up with co-workers to ensure proper customer serviceBuild productive trust relationships with customersComply with inventory control proceduresCompliance with BCC regulationsJOB QUALIFI C A T I O N S :
Must be 21 years of age or older2-3 years of retail or customer service experience Ability to work well on a teamMust be able to work nights, weekends and holidays Excellent verbal and written communication skillsR E P O R T I N G R E L A T I O N S H I P :
Will report to a Sweet Flower Store Manager
W O R K I N G A N D E N V I R O N M E N T A LC O N D I T I O N :
This job operates in a retail business environment. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move items that weigh more than 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
E X P E C T E D H O U R S O F W O R K :
This is a part-time position, non exempt. Days and hours of work vary by schedule. Evening and weekend work may be required as schedule demands.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT & DIVERSITY STATEMENT:
Sweet Flower is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, sexual orientation, military and veteran status, denial of family and medical care leave, or any other characteristic protected by federal, state, or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Strength through diversity - we're building and fostering an open, approachable, and supportive environment for our customers, employees, and broader community, inclusive of all
We are an equal employment/affirmative action employerWe are committed to providing a workplace that is free of discrimination of all types and free from abusive, offensive, or harassing behaviorAny employee who feels harassed or discriminated against, or subjected to any abusive or offensive behavior should report the incident to his or her Manager or to Human Resources
J O B P U R P O S E S U M M A R Y :
The Florist is responsible for creating and maintaining a fun, educational and seamless customer experience in our stores. The Florist places customer service and satisfaction above all other tasks and duties. The Florist must love all things Cannabis and be eager to impart this knowledge to our customers. The Florist also helps maintain visual integrity and store cleanliness (including upholding COVID-19 prevention procedures) to further elevate the customer experience in addition to any other tasks assigned.
ESSENTIAL JOB DUTIES
:Ensure excellent customer service through product knowledge to drive sales, KPI's and customer retention.Assess customer needs, provide assistance and information on product features and offeringsUphold inventory control to minimize loss by complying with all BCC and company inventory control procedures, product waste procedures and vendor delivery procedures.Maintain store selling floor cleanliness, back room organization, visual presentation and safety standards at all timesAssist in daily store recovery and replenishment and store sanitation.Promote current sales promotions, marketing initiatives and new product launches to customers. Promote and abide by all company policies, procedures, and loss prevention practices.Complete sales transactions courteously and maintain proper accountability at registersHandle customer issues and complaints in a proactive and professional manner with customer retention aways in mind, escalating to the appropriate parties when necessary.Actively pursue brand and product knowledge through company and vendor provided tools and resources.N O N - E S S E N T I A L J O B D U T I E S :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
E S S E N T I A L F U N C T I O N S :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Welcome customers to the shop and check them in per established policy and procedure. Assess customers' needs, provide assistance and information on product features Welcome customers to the store and answer their queriesFollow and achieve sales goals on a monthly, quarterly and yearly basisActively seek out customers in storeRemain knowledgeable on products offered and discuss available optionsProcess POS (point of sale) purchasesCross sell products to meet customer needsTeam up with co-workers to ensure proper customer serviceBuild productive trust relationships with customersComply with inventory control proceduresCompliance with BCC regulationsJOB QUALIFI C A T I O N S :
Must be 21 years of age or older2-3 years of retail or customer service experience Ability to work well on a teamMust be able to work nights, weekends and holidays Excellent verbal and written communication skillsR E P O R T I N G R E L A T I O N S H I P :
Will report to a Sweet Flower Store Manager
W O R K I N G A N D E N V I R O N M E N T A LC O N D I T I O N :
This job operates in a retail business environment. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move items that weigh more than 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
E X P E C T E D H O U R S O F W O R K :
This is a part-time position, non exempt. Days and hours of work vary by schedule. Evening and weekend work may be required as schedule demands.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT & DIVERSITY STATEMENT:
Sweet Flower is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, sexual orientation, military and veteran status, denial of family and medical care leave, or any other characteristic protected by federal, state, or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Strength through diversity - we're building and fostering an open, approachable, and supportive environment for our customers, employees, and broader community, inclusive of all
We are an equal employment/affirmative action employerWe are committed to providing a workplace that is free of discrimination of all types and free from abusive, offensive, or harassing behaviorAny employee who feels harassed or discriminated against, or subjected to any abusive or offensive behavior should report the incident to his or her Manager or to Human Resources