Account Manager I

Offered.ai is helping Denim find great candidates. Click the 'Apply' button to submit your application and learn more about Denim and the role.Account Manager I(Remote)CompanyAt Denim, they have made it their mission to advance the supply chain by accelerating the movement of money and data. Denim is a tech-forward freight factoring partner processing over $1 million daily. Denim delivers fast access to the working capital freight brokers and fleets need, when they need it. With Denim's proven, flexible factoring solutions, customers can easily manage their business' financing options, monetize working capital, and automate back-office operations to build a resilient business.A remote-first company, Denim has been named a Best Place To Work by Built In and Fast Company. At Denim, they depend on the unique approaches of their team members to help us solve complex problems. They are committed to increasing diversity across their team and ensuring that Denim is a place where people from all backgrounds can make an impact.The Opportunity:At Denim, our Client Service Team strives to be the North Star of customer-centricity, embodying dedication, strategic thinking, empathy, and innovation. We are the trusted partners of our customers, committed to building relationships and enabling their success on every step of their journey.As Account Manager I, you will play an integral role during a very high growth period. You will join the Client Service team made up of Account Managers and Customer Success Managers and will report to the Director of Client Service.What Excites You:Provide assistance throughout the Funding LifecycleBe the first point of contact to help Denim deliver a world-class customer experienceResponding to inbound calls from our Main LineCommunicating with clients via Email and ChatProviding assistance in other operations/account management processesProviding backup when other Account Managers are outCollaborating with Customer Success Managers to ensure customer satisfaction, passing on customer feedback, making sure customers are getting maximum value from Denim products and services, and ensuring growth and retentionWorking hand in hand with Portfolio Risk Managers to ensure accounts are covered from a credit and risk perspective.What Excites Us:2+ years experience in the transportation or finance industry (as an Account Manager, or Broker)Passion for working with customersClear, generous, and empathetic communicator.Extremely detail-oriented.Team playerHighly technical and able to pick up new software and accounting concepts quickly.Great judgment - the ability to balance growth and risk.Growth mindset - Wants to learn, improve processes, and take on challengesWhat We Offer:Fully remote work by designCompany laptop; $1,000 home office build-out allowance$50/month mobile phone / $75/month Wi-Fi allowancesUnlimited paid time off (PTO)Generous parental leave policy100% PAID medical, dental and vision insuranceShort term disability; long term disability; life insurance401k with potential future employer match$100/month wellness allowance$1,000/year professional development allowance$100/year philanthropy match to employee donationsBiannual in-person retreats for fun and learningGenerous option (equity) grant opportunitiesVolunteer days in your local communityWe Celebrate Diversity, Camaraderie and Growth!Denim's culture embraces curiosity, collaboration and continual improvement. We strive to maintain an environment that's friendly, inclusive and mutually supportive. We earn great employee reviews because we care about your professional growth and personal happiness. And we honor each individual's uniqueness and contributions. We don't just accept people's differences. We celebrate them. Denim is an equal opportunity workplace and an equal opportunity employer.Compensation Range:$50,000-$60,000Denim believes in providing pay transparency to all candidates. For annual compensation, our pay ranges for all roles are based on geographic location, job responsibilities and experience, benchmarked against similar stage companies in our industry. We share salary ranges on all job postings regardless of desired hiring location. Every final offer presented is determined by several components including location as well as candidate experience and skills, and could alter from the amounts listed above.

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