Esler Companies
Customer Relations Representative
Esler Companies, Northborough, Massachusetts, us, 01532
The Customer Relations Representative will handle every prospect, customer, and teammate with world class service by effectively communicating, actively listening, and show empathy with every homeowner they speak with. The Customer Relations Representative’s responsibility is reaching out to existing customers and attempt to schedule appointments to have a Renewal by Andersen Project Consultant provide pricing on additional windows and doors as well as to seek referrals.WHAT YOU'LL BE DOING - THE ROLE
Make outbound calls to customers via company-provided methodologySpeak with all customers, prospects, and teammates with professionalism, listening actively and show empathyEnter all information from the conversation into Enabled swiftly and accuratelyPartner with Customer Relations Lead and Inside Sales Coaches for questions or escalated customer situationsMeet activity targets including inbound calls taken and outbound calls made on a daily basis.Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behaviorAttend weekly team meetingWHAT YOU BRING - THE PERSON
Excellent oral and written communication skills.Strong interpersonal skills including maturity and the ability to accept constructive feedback in a manner that results in improved performance.Ability to work independently and as an active team member.Flexibility and demonstrated ability to adapt well in a changing environment.Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.High School Diploma or equivalent preferredMinimum 2 years of Call Center Experience specifically in Customer Care/Customer Service RequiredWHAT'S IN IT FOR YOU - THE BENEFITS
Medical InsuranceFlexible Spending Account (FSA)Health Savings Account (HSA)Telehealth: 24/7 access to physiciansPersonal Health AdvocatePrescription drug InsuranceDental InsuranceVision InsuranceLife Insurance / AD&D $50,000 Paid CoverageAdditional Voluntary Employee & Spousal life insuranceShort-term disability Insurance (STD)Long-term disability Insurance (LTD)Parental LeaveVoluntary Critical Illness InsuranceVoluntary Accident InsuranceTeammate Assistance PlanPaid Volunteer Time401k with 50% match up to 6% of your annual payTuition Reimbursement$45,000 - $60,000 a year
Compensation is a mix between base and bonus
Empowered to be Extraordinary.We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORYRenewal by Andersen
is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.The Esler Companies
is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.We are a proud equal-opportunity employer.We are committed to fair hiring practices and to creating a welcoming environment for all team members.Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.
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Make outbound calls to customers via company-provided methodologySpeak with all customers, prospects, and teammates with professionalism, listening actively and show empathyEnter all information from the conversation into Enabled swiftly and accuratelyPartner with Customer Relations Lead and Inside Sales Coaches for questions or escalated customer situationsMeet activity targets including inbound calls taken and outbound calls made on a daily basis.Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative, unprofessional behaviorAttend weekly team meetingWHAT YOU BRING - THE PERSON
Excellent oral and written communication skills.Strong interpersonal skills including maturity and the ability to accept constructive feedback in a manner that results in improved performance.Ability to work independently and as an active team member.Flexibility and demonstrated ability to adapt well in a changing environment.Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.High School Diploma or equivalent preferredMinimum 2 years of Call Center Experience specifically in Customer Care/Customer Service RequiredWHAT'S IN IT FOR YOU - THE BENEFITS
Medical InsuranceFlexible Spending Account (FSA)Health Savings Account (HSA)Telehealth: 24/7 access to physiciansPersonal Health AdvocatePrescription drug InsuranceDental InsuranceVision InsuranceLife Insurance / AD&D $50,000 Paid CoverageAdditional Voluntary Employee & Spousal life insuranceShort-term disability Insurance (STD)Long-term disability Insurance (LTD)Parental LeaveVoluntary Critical Illness InsuranceVoluntary Accident InsuranceTeammate Assistance PlanPaid Volunteer Time401k with 50% match up to 6% of your annual payTuition Reimbursement$45,000 - $60,000 a year
Compensation is a mix between base and bonus
Empowered to be Extraordinary.We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORYRenewal by Andersen
is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.The Esler Companies
is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.We are a proud equal-opportunity employer.We are committed to fair hiring practices and to creating a welcoming environment for all team members.Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.
#J-18808-Ljbffr