Product Support (RMA) Electronic/Mechanical Technician

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.This position is part of the ATI Industrial Automation business unit within Novanta. ATI is the world-leading engineering-based developer of robotic accessories and robot arm tooling, including Automatic Tool Changers, Multi-Axis Force/Torque Sensing Systems, Utility Couplers, Material Removal Tools, Robotic Collision Sensors, Manual Tool Changers, and Compliance Devices. Our robot end-effector products are found in thousands of successful applications around the world. Since 1989, our team of mechanical, electrical, and software engineers has been developing cost-effective, state-of-the-art end-effector products and solutions that improve robotic productivity.The Electronic/Mechanical Technician is a hands-on position that supports ATI product evaluation, testing, and provides electrical/mechanical support. Ideal for a highly motivated, technically oriented included individual, this position is responsible for evaluating ATI product (Tool Changers, Complex Electrical Modules, Collision Sensors, Material Removal, Force Torque Sensors, etc.) through the use of standard and custom test equipment (torque testers, specific product test equipment, etc.). The successful candidate will clearly document evaluation results timely, with accuracy and confidence.ResponsibilitiesFollow a standard operating procedure for receiving ATI product via RMA (Return Material Authorization) system.Responsible for RMA activities related to complex electronic, mechanical, and Force Torque product lines.Produce evaluation reports that clearly document and communicate the test results, for use with internal and external customersPerform precision measurements on product using with calipers, height gauges, micrometers, and other devices.Follow the required protocol for testing to industry (ISO, etc.), customer or internal standards for ATI mechanical parts.QualificationsAA/AS Degree in Electronics, Electro/Mechanical or equivalent technical training or work related experience.Strong troubleshooting and problem-solving skills.Able to read schematics, mechanical drawings and wire diagramsExperience handling PCBA's with Excellent Soldering skills. ESD awareness and able to comply.Experience with Microsoft Office (Word, Excel and PowerPoint) and able to write clear and accurate test reports.Strong verbal and written communication skills required as this position will have frequent interactions with internal colleagues from Engineering, Sales, Quality and Marketing.Must be able to lift up to 25 lbs. as needed.Position may require some over-time.Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.