United Way of Central Maryland
Director, Impact Strategies Training
United Way of Central Maryland, Baltimore, Maryland, United States, 21276
POSITION SUMMARY STATEMENT
The Director, IS Training collaborates with all IS departments in the planning, coordination and execution of professional training programs including but not limited to:
Case Management Certificate Program
Neighbors United University
ALICE@Work
Workforce Leadership Academy
This position establishes processes and strategies, manages and adjusts existing programs, identifies strategic partnerships and additional learning opportunities that elevate the quality of the course work presented. The Director creates and maintains a division-wide calendar of external learning opportunities for program participants. Develops a toolkit for staff to create workshops, training courses and curricula, lesson plan templates, and best practice guides. Budget management of all training programs is an essential responsibility.
LOGISTICAL MANAGEMENT (15%)
Establish partnerships and relationships with community organizations with expertise in specific content areas needed to provide meaningful learning opportunities for program participants
Maintain a roster of external vendors to provide content-specific workshops and training opportunities for partners and residents
Coordinate training space, retreat locations and all elements appropriate for special events
Manage travel arrangements for out-of-town guest faculty as needed
Manage all details of any virtual learning activities (outlook invites to participants, scheduling zoom rooms, etc.)
Provide resources/referrals to assist program participants in any required assignments
NEIGHBORS UNITED UNIVERSITY (25%)
Coordinate the creation of Neighbors United University (NUU) curriculum, in partnership with internal & external stakeholders
Manage recruitment, enrollment and onboarding for the program
Co-facilitate NUU sessions in partnership with Senior Director, Neighbors United and internal & external stakeholders
Support Senior Director, Neighbors United in maintaining regular, effective communication with NUU participants
Support the Senior Director, Neighbors United in assessing the learning and satisfaction with the NUU program
Coordinate all logistical and scheduling aspects of the program
WORKFORCE LEADERSHIP ACADEMY (35%)
Manage recruitment, selection, announcements and onboarding processes for WLA cohorts
Develop selection criteria, recruitment, and ongoing engagement with the WLA Advisory Council
Primary Academy facilitator in coordination with identified co-facilitator
Identify Academy curriculum priorities, guest faculty, experiential opportunities and schedule for the training year
Provide ongoing evaluation and feedback tools for Fellows and Advisory Council.
Guide Fellows in the development of their final recommendations to community stakeholders ALICE @ Work
Conduct periodic coaching sessions with identified employees in WLA partnerships
Monitor program for certification requirements and those eligible for CEUs through SHRM
CASE MANAGEMENT CERTIFICATE PROGRAM (CMCP) (25%)
Oversee content on the CMCP landing page and work with marketing to make updates, as needed.
Manage enrollment process for the program, which includes, but is not limited to: ensuring the landing page is updated with relevant enrollment information, outreach is conducted to recruit participants, oversee and manage the online payment portal and track participant payments, notify participants if they are past due on a payment and manage a waiting list for the program.
Coordinate with training partner agencies to create a schedule with dates/times for any upcoming cohorts.
Act as a liaison between UWCM and training partner agencies, that includes ensuring an MOU is in-place each year with each agency, tracking and managing incoming invoices from training partner agencies and scheduling and facilitating a kick-off meeting with all training partners before each new cohort begins.
Maintain communication with program participants throughout the program for any questions, concerns, and clarifications.
Manage all calendar invites for courses and meetings as well as be responsible for all reminder emails and capstone announcements.
Manage the CMCP email account, as needed.
Oversee the planning of each cohort’s graduation (inviting the relevant speakers/guests, coordinating the ordering of ‘graduation box’ items, etc.)
Manage the process of the mid-year case study and final capstone exam grading; oversee the process to track incoming submissions and assigning those to graders.
Facilitate a monthly CMCP (internal) planning meeting.
Track the annual CMCP program workflow to ensure all activities are being conducted for the program on schedule.
Work closely with the MSW graduate intern who supports the program each academic year.
Other duties, as assigned.
ACCOUNTABILITY
Exceptional presentation and facilitation skills.
Acquire and maintain solid understanding of United Way of Central Maryland’s infrastructure, initiatives, and priorities
Proven administrative experience with community-based service programs to include public and private sectors
Take personal responsibility for helping team achieve results
Leads effort to maintain accurate and current data files within division
Proven interpersonal, leadership and networking skills
Strong program and project management planning skills
Capacity to work effectively with staff and volunteers
Excellent written and oral communication and proofreading skills
Ability to work within policies, procedures, and practices of United Way
INTERACTION:
Internal interactions with finance, grants, development, and other departments within UWCM to manage grant submission and reporting processes.
External interactions include diverse program participants, partners, community, nonprofit and corporate members.
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s Degree and a minimum of five years of demonstrable record of accomplishment of project management, collaborations and partnerships with nonprofits, businesses and government. Excellent written and oral communications, research and internet skills, solid analytical skills and is well-organized and able to set priorities, meet deadlines and work under pressure. The successful applicant will be able to navigate networking opportunities skillfully. Understanding of adult learning methodology is encouraged. The applicant will be time-sensitive, innovative, and creative.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasional walking or standing is required. The hands are extensively used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer. Employee is primarily seated while performing the duties of the position.
Job Type: Full-time
Pay: $75,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
License/Certification:
Driver's License (Preferred)
Ability to Commute:
Baltimore, MD 21230 (Required)
Ability to Relocate:
Baltimore, MD 21230: Relocate before starting work (Required)
Work Location: Hybrid remote in Baltimore, MD 21230
#J-18808-Ljbffr
The Director, IS Training collaborates with all IS departments in the planning, coordination and execution of professional training programs including but not limited to:
Case Management Certificate Program
Neighbors United University
ALICE@Work
Workforce Leadership Academy
This position establishes processes and strategies, manages and adjusts existing programs, identifies strategic partnerships and additional learning opportunities that elevate the quality of the course work presented. The Director creates and maintains a division-wide calendar of external learning opportunities for program participants. Develops a toolkit for staff to create workshops, training courses and curricula, lesson plan templates, and best practice guides. Budget management of all training programs is an essential responsibility.
LOGISTICAL MANAGEMENT (15%)
Establish partnerships and relationships with community organizations with expertise in specific content areas needed to provide meaningful learning opportunities for program participants
Maintain a roster of external vendors to provide content-specific workshops and training opportunities for partners and residents
Coordinate training space, retreat locations and all elements appropriate for special events
Manage travel arrangements for out-of-town guest faculty as needed
Manage all details of any virtual learning activities (outlook invites to participants, scheduling zoom rooms, etc.)
Provide resources/referrals to assist program participants in any required assignments
NEIGHBORS UNITED UNIVERSITY (25%)
Coordinate the creation of Neighbors United University (NUU) curriculum, in partnership with internal & external stakeholders
Manage recruitment, enrollment and onboarding for the program
Co-facilitate NUU sessions in partnership with Senior Director, Neighbors United and internal & external stakeholders
Support Senior Director, Neighbors United in maintaining regular, effective communication with NUU participants
Support the Senior Director, Neighbors United in assessing the learning and satisfaction with the NUU program
Coordinate all logistical and scheduling aspects of the program
WORKFORCE LEADERSHIP ACADEMY (35%)
Manage recruitment, selection, announcements and onboarding processes for WLA cohorts
Develop selection criteria, recruitment, and ongoing engagement with the WLA Advisory Council
Primary Academy facilitator in coordination with identified co-facilitator
Identify Academy curriculum priorities, guest faculty, experiential opportunities and schedule for the training year
Provide ongoing evaluation and feedback tools for Fellows and Advisory Council.
Guide Fellows in the development of their final recommendations to community stakeholders ALICE @ Work
Conduct periodic coaching sessions with identified employees in WLA partnerships
Monitor program for certification requirements and those eligible for CEUs through SHRM
CASE MANAGEMENT CERTIFICATE PROGRAM (CMCP) (25%)
Oversee content on the CMCP landing page and work with marketing to make updates, as needed.
Manage enrollment process for the program, which includes, but is not limited to: ensuring the landing page is updated with relevant enrollment information, outreach is conducted to recruit participants, oversee and manage the online payment portal and track participant payments, notify participants if they are past due on a payment and manage a waiting list for the program.
Coordinate with training partner agencies to create a schedule with dates/times for any upcoming cohorts.
Act as a liaison between UWCM and training partner agencies, that includes ensuring an MOU is in-place each year with each agency, tracking and managing incoming invoices from training partner agencies and scheduling and facilitating a kick-off meeting with all training partners before each new cohort begins.
Maintain communication with program participants throughout the program for any questions, concerns, and clarifications.
Manage all calendar invites for courses and meetings as well as be responsible for all reminder emails and capstone announcements.
Manage the CMCP email account, as needed.
Oversee the planning of each cohort’s graduation (inviting the relevant speakers/guests, coordinating the ordering of ‘graduation box’ items, etc.)
Manage the process of the mid-year case study and final capstone exam grading; oversee the process to track incoming submissions and assigning those to graders.
Facilitate a monthly CMCP (internal) planning meeting.
Track the annual CMCP program workflow to ensure all activities are being conducted for the program on schedule.
Work closely with the MSW graduate intern who supports the program each academic year.
Other duties, as assigned.
ACCOUNTABILITY
Exceptional presentation and facilitation skills.
Acquire and maintain solid understanding of United Way of Central Maryland’s infrastructure, initiatives, and priorities
Proven administrative experience with community-based service programs to include public and private sectors
Take personal responsibility for helping team achieve results
Leads effort to maintain accurate and current data files within division
Proven interpersonal, leadership and networking skills
Strong program and project management planning skills
Capacity to work effectively with staff and volunteers
Excellent written and oral communication and proofreading skills
Ability to work within policies, procedures, and practices of United Way
INTERACTION:
Internal interactions with finance, grants, development, and other departments within UWCM to manage grant submission and reporting processes.
External interactions include diverse program participants, partners, community, nonprofit and corporate members.
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s Degree and a minimum of five years of demonstrable record of accomplishment of project management, collaborations and partnerships with nonprofits, businesses and government. Excellent written and oral communications, research and internet skills, solid analytical skills and is well-organized and able to set priorities, meet deadlines and work under pressure. The successful applicant will be able to navigate networking opportunities skillfully. Understanding of adult learning methodology is encouraged. The applicant will be time-sensitive, innovative, and creative.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasional walking or standing is required. The hands are extensively used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer. Employee is primarily seated while performing the duties of the position.
Job Type: Full-time
Pay: $75,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
License/Certification:
Driver's License (Preferred)
Ability to Commute:
Baltimore, MD 21230 (Required)
Ability to Relocate:
Baltimore, MD 21230: Relocate before starting work (Required)
Work Location: Hybrid remote in Baltimore, MD 21230
#J-18808-Ljbffr