Sidley Austin
Messaging Administrator
Sidley Austin, Chicago, Illinois, United States, 60290
Summary:
The Messaging Administrator is responsible for providing day-to-day operational support for the firms Messaging environment. The supported applications of the firms Messaging environment, include but are not limited to: Exchange, Outlook (and Addins) , Metadata Scrubbing, Email Hygiene, Intune Mobile Suite (iPhone/Android), Proofpoint and Online Archiving.Duties and Responsibilities:Provide support, analysis and remediation for escalated support incidents from firms service desk. Enhance Ready For Business (RFB) checks process.Liaise with other departs/teams and the Messaging Team (Engineers and Architects)Provide troubleshooting support and training to the User Support teamMonitor Messaging systems to ensure operational availability; document system uptime and usage metrics.Review, develop and maintain documentation of knowledge base articles and other support material (Quick Reference Guides (QRG) and Tech Tip emails).Perform administrative tasks including: review and monitor of event logs/performance.Maintain documentation of processes, procedures, troubleshooting guides and change management logs.Escalate problems to vendors, as appropriate and follow up for closure.Analyze, plan, test and implement Messaging application software at the direction of managementParticipate in 24x7 on-call support on a rotating basisSupport utilized technologies and servicesParticipate in after business hours operational maintenance activities and deployments, as neededParticipate in Change Management related activitiesOther duties, as assigned
Qualifications:To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).Education and/or Experience:Required :Bachelors degree and/or equivalent combination of education, training and/or experience.Minimum 7 years experience in a technology support and administration role with 3 years providing Level 2 / Level 3 supportProven troubleshooting abilitiesExperience troubleshooting complex enterprise systems, such as email, storage infrastructure, mobility, instant messaging, active directory, email hygiene, or similarProven capability to independently research issues and solve unique problemsStrong knowledge of Outlook and Exchange OnlineStrong knowledge of Windows 2012, 2016, and 2019Preferred :Knowledge of Microsoft Technologies and service offeringsExperience in email archiving solutions such as Exchange Online ArchivingKnowledge of electronic management including document retention, deletion and legal hold policiesKnowledge of network infrastructure and operationsSecurity knowledgeable and aware of risks and threatsOther Skills and Abilities:The following will also be required of the successful candidate:Strong organizational skillsStrong attention to detailExcellent writing and documentations skillsGood judgmentStrong interpersonal communication skillsStrong analytical and problem-solving skillsAble to work harmoniously and effectively with othersAble to preserve confidentiality and exercise discretionAble to work under pressureAble to manage multiple projects with competing deadlines and prioritiesSidley Austin LLP is an Equal Opportunity Employer
The Messaging Administrator is responsible for providing day-to-day operational support for the firms Messaging environment. The supported applications of the firms Messaging environment, include but are not limited to: Exchange, Outlook (and Addins) , Metadata Scrubbing, Email Hygiene, Intune Mobile Suite (iPhone/Android), Proofpoint and Online Archiving.Duties and Responsibilities:Provide support, analysis and remediation for escalated support incidents from firms service desk. Enhance Ready For Business (RFB) checks process.Liaise with other departs/teams and the Messaging Team (Engineers and Architects)Provide troubleshooting support and training to the User Support teamMonitor Messaging systems to ensure operational availability; document system uptime and usage metrics.Review, develop and maintain documentation of knowledge base articles and other support material (Quick Reference Guides (QRG) and Tech Tip emails).Perform administrative tasks including: review and monitor of event logs/performance.Maintain documentation of processes, procedures, troubleshooting guides and change management logs.Escalate problems to vendors, as appropriate and follow up for closure.Analyze, plan, test and implement Messaging application software at the direction of managementParticipate in 24x7 on-call support on a rotating basisSupport utilized technologies and servicesParticipate in after business hours operational maintenance activities and deployments, as neededParticipate in Change Management related activitiesOther duties, as assigned
Qualifications:To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).Education and/or Experience:Required :Bachelors degree and/or equivalent combination of education, training and/or experience.Minimum 7 years experience in a technology support and administration role with 3 years providing Level 2 / Level 3 supportProven troubleshooting abilitiesExperience troubleshooting complex enterprise systems, such as email, storage infrastructure, mobility, instant messaging, active directory, email hygiene, or similarProven capability to independently research issues and solve unique problemsStrong knowledge of Outlook and Exchange OnlineStrong knowledge of Windows 2012, 2016, and 2019Preferred :Knowledge of Microsoft Technologies and service offeringsExperience in email archiving solutions such as Exchange Online ArchivingKnowledge of electronic management including document retention, deletion and legal hold policiesKnowledge of network infrastructure and operationsSecurity knowledgeable and aware of risks and threatsOther Skills and Abilities:The following will also be required of the successful candidate:Strong organizational skillsStrong attention to detailExcellent writing and documentations skillsGood judgmentStrong interpersonal communication skillsStrong analytical and problem-solving skillsAble to work harmoniously and effectively with othersAble to preserve confidentiality and exercise discretionAble to work under pressureAble to manage multiple projects with competing deadlines and prioritiesSidley Austin LLP is an Equal Opportunity Employer