Holland America Group
Business Development Representative
Holland America Group, Seattle, Washington, us, 98127
Job Description
Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.
We're looking for an amazing sales professional to fill this role, which is based in our Seattle, WA or Miami, FL office. This is a remote position. You'll be responsible increasing sales and market share with travel agency and tour operator distribution accounts to meet or exceed established revenue objectives and provide sales support to the Business Development Manager (BDM). This role is dual branded for both Holland America Line and Seabourn.
Here's a summary of what Holland America Line is looking for in its Representative, Business Development. Is this you?
ResponsibilitiesMeet or exceed quarterly/annual net ticket revenue goal:
Conduct a minimum of 15 outbound calls per day to non-core accounts, prospecting for new and incremental sources of revenue.Work with BDM to maintain clear and consistent communication with travel professionals to achieve revenue targets.Identify high-potential accounts for consideration as BDM core accounts.Prospect for affinity groups opportunities enlisting the BDM for local follow and consumer events.
Provide sales support to territory and BDMs:
Provide sales and marketing assistance to agency partners including promotional materials and collateral.Work with assigned Business Development Managers (BDM's) to manage territory and foster agency relationships that are beneficial to the company.Initiate daily contact with BDM to ensure territory needs are met and opportunities are addressedExpedite and direct booking issues to the proper Guest Programs department avoiding over- involvement by Sales in operational issues.Provide travel professionals with promotional materials and collateral as requested.
Product Knowledge and Training
Remain up to date on all aspects of Holland America Line and Seabourn products and promotions.Conduct a minimum of four monthly virtual trainings for territory non-core partners
Accurately document all agency interaction in Sales Force.Conduct telephone sales blitzes and call-out projects to target specific "high-need" sailing and select groupsRequirements
Associates Degree, or equivalent experience3+ years of sales account management and/or relevant experience3+ years working in call center environmentStrong knowledge of Holland America Line and Seabourn productsTelephone sales center experience a plusStrong communication skills (verbal and written).Minimum of one year of relationship sales experience, preferably in the travel industry, including a track record of revenue growthGood organizational, communication and time-management skillsAbility to work under pressure in a fast-pace environmentSelf-starter, team player and able to work independentlyMust be legally authorized to work in the United States. Holland America Line is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).Benefits
Cruise and Travel Privileges for You and Your familyHealth Benefits401(k)Employee Stock Purchase PlanTraining& Professional DevelopmentRewards & IncentivesTuition & Professional Certification ReimbursementBase Salary Range: $52,100 - 70,400. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
Our Culture...Stronger Together:
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
#HAL
Welcome to Holland America Line, a premium cruise line dedicated to explorers, foodies and music lovers who want to explore the world on perfectly sized, refreshingly spacious ships filled with one-of-a-kind experiences.
We're looking for an amazing sales professional to fill this role, which is based in our Seattle, WA or Miami, FL office. This is a remote position. You'll be responsible increasing sales and market share with travel agency and tour operator distribution accounts to meet or exceed established revenue objectives and provide sales support to the Business Development Manager (BDM). This role is dual branded for both Holland America Line and Seabourn.
Here's a summary of what Holland America Line is looking for in its Representative, Business Development. Is this you?
ResponsibilitiesMeet or exceed quarterly/annual net ticket revenue goal:
Conduct a minimum of 15 outbound calls per day to non-core accounts, prospecting for new and incremental sources of revenue.Work with BDM to maintain clear and consistent communication with travel professionals to achieve revenue targets.Identify high-potential accounts for consideration as BDM core accounts.Prospect for affinity groups opportunities enlisting the BDM for local follow and consumer events.
Provide sales support to territory and BDMs:
Provide sales and marketing assistance to agency partners including promotional materials and collateral.Work with assigned Business Development Managers (BDM's) to manage territory and foster agency relationships that are beneficial to the company.Initiate daily contact with BDM to ensure territory needs are met and opportunities are addressedExpedite and direct booking issues to the proper Guest Programs department avoiding over- involvement by Sales in operational issues.Provide travel professionals with promotional materials and collateral as requested.
Product Knowledge and Training
Remain up to date on all aspects of Holland America Line and Seabourn products and promotions.Conduct a minimum of four monthly virtual trainings for territory non-core partners
Accurately document all agency interaction in Sales Force.Conduct telephone sales blitzes and call-out projects to target specific "high-need" sailing and select groupsRequirements
Associates Degree, or equivalent experience3+ years of sales account management and/or relevant experience3+ years working in call center environmentStrong knowledge of Holland America Line and Seabourn productsTelephone sales center experience a plusStrong communication skills (verbal and written).Minimum of one year of relationship sales experience, preferably in the travel industry, including a track record of revenue growthGood organizational, communication and time-management skillsAbility to work under pressure in a fast-pace environmentSelf-starter, team player and able to work independentlyMust be legally authorized to work in the United States. Holland America Line is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).Benefits
Cruise and Travel Privileges for You and Your familyHealth Benefits401(k)Employee Stock Purchase PlanTraining& Professional DevelopmentRewards & IncentivesTuition & Professional Certification ReimbursementBase Salary Range: $52,100 - 70,400. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
Our Culture...Stronger Together:
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
#HAL