Sandy Spring Bank
Teller Supervisor II- Colesville
Sandy Spring Bank, Silver Spring, Maryland, United States, 20900
About Us
Are you someone who seeks opportunity and has a true desire to grow your career with an organization that has enriched the lives of its clients and communities in the Greater Washington region for more than 150 years? If so, Sandy Spring Bank may be the perfect fit for you!Sandy Spring Bank is a growing financial services company focused on creating real experiences for our employees, clients, shareholders and communities. We are proud to have been certified as
A Great Place To Work
, recognized by
The Washington Post
and the
Baltimore Sun
as a Top Workplace, by
Forbes
magazine as the #1 Bank in Maryland. It is our employees who play an integral role in shaping who we are as a company and upholding what matters most to us: people and relationships.To help us attract the highest quality individuals, we offer a comprehensive benefits package to those who qualify. We offer competitive market salaries, paid time off, multiple retirement savings options, full health care options, life insurance, health care and dependent care flexible spending accounts, career development opportunities, tuition assistance and volunteer opportunities. We are proud to offer those, and so much more, making Sandy Spring Bank a remarkable place to work and build a career.
About the Job
Sandy Spring Bank is currently recruiting for a Teller Supervisor II. The successful candidate will be responsible for overall supervision of the teller line in a retail branch office. Leads a variety of duties associated with the overall sales and service efforts of the teller line. Assists branch staff in developing new retail and commercial client relationships and expanding existing relationships utilizing professional sales techniques to prospect, identify, and meet client needs and by providing high quality service. Leads teller staff to achieve referral goals and supports a positive team atmosphere. Works with key representatives from all areas of the company to send and accept referrals. Cross sells products and services; refers clients to sales personnel in branch and other business lines. Ensures compliance at all times for audit, compliance and security issues. Communicates and supports the mission of the company. Completes other duties as assigned.MAJOR JOB ACCOUNTABILITIES:Supervises the smooth operation of all teller functions. Assigns and delegates duties. Follows all policies and procedures and complies with applicable regulations, especially as they pertain to audit, security and compliance. Maintains optimal teller performance in service, quality, accuracy, efficiency, and risk management. Assists in developing a schedule for regular sales, service, operational and security meetings for the teller staff and ensures that meetings are conducted as planned.Supervises and coaches teller staff to develop knowledge, skills, and abilities to maximize performance potential to support the company’s processes. Observes performance and provides monthly coaching to staff on progress. Documents performance and completes performance review forms in a timely manner.Provides prompt, efficient, and accurate service in processing transactions and answering questions in person and over the phone. Exhibits quality behaviors that promote client trust. Responds to complaints and/or concerns to solve complex problems concerning all services provided by the company. Responsible for achieving assigned branch and individual referral and sales goals.Responsible for the branch vault and cash supply. Handles teller cash transfers, prepares and receives cash shipment ensuring adequate supplies at all times. Ensures vault accuracy, proper completion of CTRs, and the balancing and maintaining cash supplies and the ATM and Cash Dispense machine. Performs all duties of a teller. Maintains branch teller differences within the established guidelines.Organizes teller work schedules for adequate coverage during business hours. Supervises the training of new tellers including product knowledge, operational issues, and referral strategies. Continually administers the teller line to manage wait time, adjust staffing, control traffic flow, support tellers, and greet clients.Represents Sandy Spring Bank to the client and community in a professional, courteous manner at all times. Participates in company sponsored community events.Performs duties of a Personal Banker. Profiles clients for additional product sales opportunities. Has a complete understanding of all products sold in the retail branch office and has familiarity with products sold by other business lines.
Required Skills
KNOWLEDGE, SKILLS, AND ABILITIES:If selected and hired for the position, continued employment will be contingent upon the successful completion of the required Training and Assessment.Position requires a minimum of 1 year Teller experience and an additional 1 year of retail branch banking supervisory experience. Demonstrated experience as it relates to supervision necessary. Strong knowledge of banking products and related laws and regulations is required. Knowledge of standard audit and security procedures required. Ability to effectively lead, coach and motivate others is desired.Basic personal computer skills are required using standard windows-based software. Intermediate knowledge of the Metavante Banking System is also required through experience or on-the-job training.Position requires regular internal and external contact to carry out organizational objectives, to resolve more sensitive problems, and clarify company procedures. Duties also require tact and sensible judgment. Ability to effectively instruct and lead others, including facilitation of meetings is necessary.Must be able to speak, read and write effectively and professionally to express ideas and be well understood by clients.Work is under minimal supervision where independent judgment is often required in the interpretation of policies and procedures.SPECIFIC PHYSICAL REQUIREMENTS:Work requires reasonable mobility in and around the work area. Ability to use standard computer and phone systems is required.WORKING CONDITIONS:Normal office environment where there is almost no discomfort due to temperature, dust, noise, or other disagreeable elements. Work includes little or no potential exposure to hazardous conditions. Must be able to travel to remote company and/or client locations.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Compensation Information
At Sandy Spring Bank, compensation is one part of our total rewards package. Compensation within the range will depend on your skills, qualifications, education, experience, and location. Additionally, full-time and part-time positions may be eligible to participate in department or company-wide incentive plans.
Additional Information
Sandy Spring Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.If you require a reasonable accommodation to apply for a position, please call our job line at 1-800-399-5919 and select option 5. Requests are considered on a case-by-case basis.Sandy Spring Bank partners with various job boards to advertise our openings. Please visit our website,
www.sandyspringbank.com
to confirm the validity of the job posting to avoid any potential fraudulent activity. We encourage and recommend all candidates to apply via our website.
Salary Range
USD $19.50 - USD $26.63 /Hr.
#J-18808-Ljbffr
Are you someone who seeks opportunity and has a true desire to grow your career with an organization that has enriched the lives of its clients and communities in the Greater Washington region for more than 150 years? If so, Sandy Spring Bank may be the perfect fit for you!Sandy Spring Bank is a growing financial services company focused on creating real experiences for our employees, clients, shareholders and communities. We are proud to have been certified as
A Great Place To Work
, recognized by
The Washington Post
and the
Baltimore Sun
as a Top Workplace, by
Forbes
magazine as the #1 Bank in Maryland. It is our employees who play an integral role in shaping who we are as a company and upholding what matters most to us: people and relationships.To help us attract the highest quality individuals, we offer a comprehensive benefits package to those who qualify. We offer competitive market salaries, paid time off, multiple retirement savings options, full health care options, life insurance, health care and dependent care flexible spending accounts, career development opportunities, tuition assistance and volunteer opportunities. We are proud to offer those, and so much more, making Sandy Spring Bank a remarkable place to work and build a career.
About the Job
Sandy Spring Bank is currently recruiting for a Teller Supervisor II. The successful candidate will be responsible for overall supervision of the teller line in a retail branch office. Leads a variety of duties associated with the overall sales and service efforts of the teller line. Assists branch staff in developing new retail and commercial client relationships and expanding existing relationships utilizing professional sales techniques to prospect, identify, and meet client needs and by providing high quality service. Leads teller staff to achieve referral goals and supports a positive team atmosphere. Works with key representatives from all areas of the company to send and accept referrals. Cross sells products and services; refers clients to sales personnel in branch and other business lines. Ensures compliance at all times for audit, compliance and security issues. Communicates and supports the mission of the company. Completes other duties as assigned.MAJOR JOB ACCOUNTABILITIES:Supervises the smooth operation of all teller functions. Assigns and delegates duties. Follows all policies and procedures and complies with applicable regulations, especially as they pertain to audit, security and compliance. Maintains optimal teller performance in service, quality, accuracy, efficiency, and risk management. Assists in developing a schedule for regular sales, service, operational and security meetings for the teller staff and ensures that meetings are conducted as planned.Supervises and coaches teller staff to develop knowledge, skills, and abilities to maximize performance potential to support the company’s processes. Observes performance and provides monthly coaching to staff on progress. Documents performance and completes performance review forms in a timely manner.Provides prompt, efficient, and accurate service in processing transactions and answering questions in person and over the phone. Exhibits quality behaviors that promote client trust. Responds to complaints and/or concerns to solve complex problems concerning all services provided by the company. Responsible for achieving assigned branch and individual referral and sales goals.Responsible for the branch vault and cash supply. Handles teller cash transfers, prepares and receives cash shipment ensuring adequate supplies at all times. Ensures vault accuracy, proper completion of CTRs, and the balancing and maintaining cash supplies and the ATM and Cash Dispense machine. Performs all duties of a teller. Maintains branch teller differences within the established guidelines.Organizes teller work schedules for adequate coverage during business hours. Supervises the training of new tellers including product knowledge, operational issues, and referral strategies. Continually administers the teller line to manage wait time, adjust staffing, control traffic flow, support tellers, and greet clients.Represents Sandy Spring Bank to the client and community in a professional, courteous manner at all times. Participates in company sponsored community events.Performs duties of a Personal Banker. Profiles clients for additional product sales opportunities. Has a complete understanding of all products sold in the retail branch office and has familiarity with products sold by other business lines.
Required Skills
KNOWLEDGE, SKILLS, AND ABILITIES:If selected and hired for the position, continued employment will be contingent upon the successful completion of the required Training and Assessment.Position requires a minimum of 1 year Teller experience and an additional 1 year of retail branch banking supervisory experience. Demonstrated experience as it relates to supervision necessary. Strong knowledge of banking products and related laws and regulations is required. Knowledge of standard audit and security procedures required. Ability to effectively lead, coach and motivate others is desired.Basic personal computer skills are required using standard windows-based software. Intermediate knowledge of the Metavante Banking System is also required through experience or on-the-job training.Position requires regular internal and external contact to carry out organizational objectives, to resolve more sensitive problems, and clarify company procedures. Duties also require tact and sensible judgment. Ability to effectively instruct and lead others, including facilitation of meetings is necessary.Must be able to speak, read and write effectively and professionally to express ideas and be well understood by clients.Work is under minimal supervision where independent judgment is often required in the interpretation of policies and procedures.SPECIFIC PHYSICAL REQUIREMENTS:Work requires reasonable mobility in and around the work area. Ability to use standard computer and phone systems is required.WORKING CONDITIONS:Normal office environment where there is almost no discomfort due to temperature, dust, noise, or other disagreeable elements. Work includes little or no potential exposure to hazardous conditions. Must be able to travel to remote company and/or client locations.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Compensation Information
At Sandy Spring Bank, compensation is one part of our total rewards package. Compensation within the range will depend on your skills, qualifications, education, experience, and location. Additionally, full-time and part-time positions may be eligible to participate in department or company-wide incentive plans.
Additional Information
Sandy Spring Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.If you require a reasonable accommodation to apply for a position, please call our job line at 1-800-399-5919 and select option 5. Requests are considered on a case-by-case basis.Sandy Spring Bank partners with various job boards to advertise our openings. Please visit our website,
www.sandyspringbank.com
to confirm the validity of the job posting to avoid any potential fraudulent activity. We encourage and recommend all candidates to apply via our website.
Salary Range
USD $19.50 - USD $26.63 /Hr.
#J-18808-Ljbffr