Lufthansa
Senior Customer Support & Sales Manager "Technical Services"
Lufthansa, Dorval, QC
Drive customer success by managing and developing strategic relationships, ensuring seamless alignment with LHT Cabin Management System configurations, and unlocking new business opportunities.
Let's embark on this journey together! Take flight with Lufthansa Technik in Canada!
Tasks
Your tasks as Senior Customer Support & Sales Manager "Technical Services" may include, among others:
* All other duties as assigned or required
Requirements
You must fulfill the following requirements:
* CV/Resume required
* Company may provide relocation assistance
About Lufthansa Technik AG
Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.
The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it - and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.
Let's embark on this journey together! Take flight with Lufthansa Technik in Canada!
Tasks
Your tasks as Senior Customer Support & Sales Manager "Technical Services" may include, among others:
- Analyze new aircraft tail Work Authorization (WA) requirements & create WA review & SDD preparation documents
- Create aircraft tail specific CMS coordination configuration sheet aligned with WA requirements
- Review & approve tail specific customer CMS ESSDs aligned with WA requirements and LHT SW Interface Definition Document (IDD) and Graphical User Interface (GUI) guideline document
- Support, review & approve LHT creation of tail specific CMS Cabin configuration SDD (LRU location drawing + Bill of Material (BOM))
- Support development projects and programs including the processing of various technical documents
- Analyze and process customer change requests and ensure high quality of timely inputs in customer and LHT IT system
* All other duties as assigned or required
Requirements
You must fulfill the following requirements:
- High school diploma/GED required
- Bachelor's degree required
- At least 5 years successful track record in technical services and respectively in a customer interface role required
- Experience in B-2-B technical negotiation methods required
- Fluency in English language required
- German and other language desirable
- OEM or Aviation and Aerospace related services with experience & knowledge with Business Jet completions, including CMS & IFE technical installations and customer specification process required
- Excel, Word, PowerPoint SAP CRM, MS Visio and database management as user
- Catia 2D experience is a bonus
- Responsible of costs
- Willingness to travel
- Must possess a valid driver's license
- Must possess a legal work permit in Canada
* CV/Resume required
* Company may provide relocation assistance
About Lufthansa Technik AG
Lufthansa Technik is the world's leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.
The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it - and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.