Lufthansa
Customer Support Engineer
Lufthansa, Tulsa, Oklahoma, United States, 74145
Are you ready to work in an international team that helps connecting the world, cultures and businesses? Are you a great communicator, team player, and know how to work cross-functionally?
Shape Exceptional Service: Craft tailored work-scopes to elevate customer experience and drive service excellence!
TasksYour tasks as
Customer Service Engineer
may include, among others:
Technical advice for customer serviceDetermine new requirements when creating work-scopes for customers and arrange for workshop compliant working documentsMonitoring and assessing the operating behavior and results (technical and operational) of engines, modules, components and individual partsCooperation with external WT departments such as flight operations, aircraft maintenance/overhaul, manufacturers, other airlines and customers in a supportive capacityCreate "Released by" certificate as design engineer for the transferred CRAS motor sampleTracking and investigating complaints and faults and authorizing appropriate remedial action, including limit overrunsDefine quality assurance measures for the overhaul and maintenance process* All other duties as assigned or required
RequirementsTo thrive in this role, we value a combination of the following requirements:
High school diploma/GED requiredCollege/bachelor's degree in engineering, preferably in the field of aircraft or engine construction requiredAt least 3-5 years of experience in engineering on commercial aircraft engine types desirableFluency in English language requiredGerman and other language desirableMS Office as userExcellent analytical skillsExcellent cost consciousnessExcellent detail orientedExcellent communication skillsExcellent problem solvingExcellent safety and securityExcellent customer serviceWillingness to travelMust possess a valid driver's licenseShift work / overtimeConstant time pressureHigh stress levelsLift up to 70 lbsOutdoor weather conditionsNoise pollutionMust possess permit to work in the U.S.
* CV/Resume required
* Company may provide relocation assistance
About Lufthansa Technik Engine Services, Inc. Lufthansa Technik Engine Services, based in Tulsa, Oklahoma, is the Engine Center of Excellence in the Americas for the Lufthansa Technik Group. As part of the global Mobile Engine Services (MES) network, we offer specialized repairs and maintenance both in-shop and on-wing for customers worldwide. Additionally, we are an OEM-authorized overhaul facility for Rolls Royce corporate jet engines providing midlife, overhaul, and repair services, as well as a field service team that performs maintenance at customer locations around the globe. As a member of the Lufthansa Technik Group, Lufthansa Technik Engine Services stands out as a top employer in the Americas, offering a unique benefits package tailored to our region, competitive wages, best-in-class training, and the opportunity to work and train with a global team.
Shape Exceptional Service: Craft tailored work-scopes to elevate customer experience and drive service excellence!
TasksYour tasks as
Customer Service Engineer
may include, among others:
Technical advice for customer serviceDetermine new requirements when creating work-scopes for customers and arrange for workshop compliant working documentsMonitoring and assessing the operating behavior and results (technical and operational) of engines, modules, components and individual partsCooperation with external WT departments such as flight operations, aircraft maintenance/overhaul, manufacturers, other airlines and customers in a supportive capacityCreate "Released by" certificate as design engineer for the transferred CRAS motor sampleTracking and investigating complaints and faults and authorizing appropriate remedial action, including limit overrunsDefine quality assurance measures for the overhaul and maintenance process* All other duties as assigned or required
RequirementsTo thrive in this role, we value a combination of the following requirements:
High school diploma/GED requiredCollege/bachelor's degree in engineering, preferably in the field of aircraft or engine construction requiredAt least 3-5 years of experience in engineering on commercial aircraft engine types desirableFluency in English language requiredGerman and other language desirableMS Office as userExcellent analytical skillsExcellent cost consciousnessExcellent detail orientedExcellent communication skillsExcellent problem solvingExcellent safety and securityExcellent customer serviceWillingness to travelMust possess a valid driver's licenseShift work / overtimeConstant time pressureHigh stress levelsLift up to 70 lbsOutdoor weather conditionsNoise pollutionMust possess permit to work in the U.S.
* CV/Resume required
* Company may provide relocation assistance
About Lufthansa Technik Engine Services, Inc. Lufthansa Technik Engine Services, based in Tulsa, Oklahoma, is the Engine Center of Excellence in the Americas for the Lufthansa Technik Group. As part of the global Mobile Engine Services (MES) network, we offer specialized repairs and maintenance both in-shop and on-wing for customers worldwide. Additionally, we are an OEM-authorized overhaul facility for Rolls Royce corporate jet engines providing midlife, overhaul, and repair services, as well as a field service team that performs maintenance at customer locations around the globe. As a member of the Lufthansa Technik Group, Lufthansa Technik Engine Services stands out as a top employer in the Americas, offering a unique benefits package tailored to our region, competitive wages, best-in-class training, and the opportunity to work and train with a global team.