Customer Service Rep
C&L Concrete Corp, New York, NY USA
Salary min: $60,000.00
Salary max: $70,000.00
Level: Entry Level
Duration: Full Time
Description
C&L Concrete Corp is a reputable company that specializes in providing safety solutions for businesses across various industries. We are currently seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative (CSR). As a CSR at C&L Concrete Corp, you will be the primary point of contact for our valued customers, ensuring their satisfaction and addressing their inquiries and concerns in a professional and timely manner.
In this role, you will handle a variety of customer service tasks, including answering incoming calls, responding to emails and live chats, processing orders and returns, and resolving customer issues. You will also maintain accurate and up-to-date customer records and contribute to improving our overall customer service experience.
Responsibilities
- Respond to customer inquiries and provide assistance in a friendly and professional manner
- Handle incoming calls, emails, and live chats from customers
- Process orders, returns, and exchanges
- Resolve customer complaints and escalate issues when necessary
- Maintain accurate records of customer interactions in our CRM system
- Identify and implement opportunities to improve our customer service processes
- Stay up to date with product knowledge and industry trends to provide accurate information to customers
- Collaborate with cross-functional teams to address customer needs and exceed their expectations
Requirements
- Prior experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills and experience with CRM software
- Attention to detail and accuracy in data entry
- Positive and professional attitude towards customers
- Ability to work collaboratively with cross-functional teams
- Flexibility to work irregular hours and weekends if needed
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Wellness Resources
- Stock Option Plan
NOTE: For candidates located only within the US and Canada territory.
About C&L Concrete Corp
C&L Concrete Corp. has been serving the San Diego costal area for over 20 years. We are ready to help you complete your projects in a professional and efficient manner. Our concrete experience allows us to take on any structural foundation, pour in-place concrete walls, grade beam footings, CMU footing or CMU walls. We also do concrete demo, waterproofing, backfill and compacting, French drain and channel drain installations. We have helped many clients resolve their underground water seepage problems.