IT Support Analyst I*

Salary : $46,755.00 - $54,221.00 AnnuallyLocation : Hillsborough NC 27278, NCJob Type: Full TimeJob Number: 151-2024-1000Department: Information TechnologiesOpening Date: 08/26/2024Closing Date: ContinuousGeneral DescriptionThe Orange County Information Technologies Department has an opening for a IT Support Analyst. The work involves the responsibility for providing technical support and maintaining desktops, laptops, and other technology equipment. This is a technical position responsible for working in a team environment with the primary responsibility of acting as the first line of response to provide computer support for users on a variety of desktop, laptop, and other technology related issues including identifying, researching and resolving technical problems locally and remotely, and responding to telephone calls, email and requests for technical assistance. An employee in this class will provide service-oriented technical support and/or training for a variety of hardware, software, operating systems, and networks. Work is performed under the general direction of the Help Desk Supervisor with leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding customer needs and requests. Further, guidance and lead may be provided by an Information Technologies Support Analyst II. Supervision over others is not required of this position. Position does related work as required.*A background check is required.Full Performance of Knowledge, Skills, AbilitiesClick the link below for full job specification which includes essential functions, knowledge, skills, abilities and physical requirements. https://www.governmentjobs.com/careers/orangecountync/classspecs/843595 NOTE: The hiring range is on the posting NOT on the job specification.MINIMUM QUALIFICATIONS Graduation from an accredited college or university with a bachelor's degree in computer information technology, computer Technology Integration, networking technology or closely related field AND one (1) year of technical experience in an enterprise customer support environment, ORAn equivalent combination of training and experience as defined above. A higher degree does not substitute for work experience.SPECIAL REQUIREMENTPossession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.All offers of employment are conditioned upon successful clearance of a background check. Employment cannot commence until the employee has been cleared.Orange County is an Equal Opportunity and Affirmative Action EmployerOrange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes: Participation in the North Carolina State Retirement System; Orange County contributes 13.64% of your base salary per pay period and 15.04% for LEO. Health Insurance (Medical) Orange County pays 100% of premiums for employee only coverage health insurance. Orange County pays a portion of premiums for dependent(s) coverage health insurance. Dental Insurance Orange County pays 100% of premiums for employee only coverage for dental insurance. Orange County pays a portion of premiums for dependent(s) coverage for dental insurance. Vision Insurance Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly. Life Insurance Orange County pays for an employee life insurance policy based on employees' salary up to $50,000. Optional Life Insurance for employee and dependent life insurance policy. Short Term Disability Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary. Optional Long Term Disability Coverage Policy Optional Insurance Policies: Pet Discount Program, Identity Theft Insurance, Legal Insurance 401(k) and 457 Deferred Compensation Plans Orange County contributes $100 per pay period ($2600.00 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to. 12 Paid Holidays Anniversary Leave ( 8 hours of leave on your anniversary each year) Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees) 0-2 Years of Service = 125.84 hours/year 2-5 Years of Service = 145.08 hours/year 5-10 Years of Service = 173.68 hours/year 10-15 Years of Service = 202.80 hours/year 15-20 Years of Service = 231.40 hours/year 20+ Years of Service = 260.52 hours/year Sick Leave (based on service years and a 40-hour work schedule) 96.2 hours/year Tuition reimbursement assistance Various other leave programs including civil, funeral, parental, etc.01 Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify. Yes 02 I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application? Yes No 03 Are you an Orange County Local Government employee? Yes, I am a Permanent Employee that has passed the Probationary Period Yes, I am an Employee but I have not passed the Probationary Period Yes, I am a Temporary Employee No, I am not an Employee 04 Do you have driver's license valid in the State of North Carolina? Yes No 05 Please indicated your highest level of education from an accredited school? High School or GED Associates' Degree Bachelors' Degree Masters' Degree Professional Certifications 06 Please indicate your degree major. Computer Information Technology Computer Technology Integration Networking Technology Related 07 If Related, please indicate your degree major. 08 How many years of technical experience in an enterprise customer support environment do you have? None Less than 1 year less than 2 years 2 years but less than 3 years more than 3 years 09 Indicate which of the following technologies you are comfortable using and troubleshooting (check all that apply). Personal computers Tablets Smartphones E-readers E-Book lending platforms Databases Microsoft Office Suite Wed development software Photo editing software 10 What percentage of your current or past job involved providing help desk customer service? Less than 10% 10% - 20% 20% - 30% 30% - 50% More than 50% 11 Please describe how you would communicate with a customer experiencing a technology issue. Required Question