State of North Carolina
IT Support Specialist
State of North Carolina, Wilmington, North Carolina, United States, 28412
Salary:
$32.81 - $43.50 Hourly
Location :
Buncombe County, NC
Job Type:
Temporary Full-Time
Job Number:
2024-07260
Department:
Administrative Office of the Courts
Division:
Technology Services Division
Opening Date:
09/18/2024
Closing Date:
10/2/2024 5:00 PM Eastern
Job Class Title:
IT Support Specialist
Position Number:
65039619
Section:
Technology Services Division
Work Location:
Buncombe County
Salary Grade:
23
Description of Work
SALARY GRADE: 23
***This position is being reposted. Previous applicants do not need to re-apply.***
This position is temporary, full-time and is expected to end on January 31, 2025.
The North Carolina Administrative Office of the Courts (NCAOC) seeks an experienced, highly motivated individual to serve as an Applied Technology Services (ATS)
IT Support Specialist
to provide support for production information technology for judicial personnel in Buncombe County. The IT Support Specialist provides hardware/software configuration and support of all information technology components (switches, servers, desktop computers, laptops, and local/network printers), as well as other technology devices throughout the Judicial Branch.
ATS provides 24x7x365 onsite customer-focused services as both Desktop OS Tier3 support and field staff for other sections including networking, servers, and other systems in their assigned regional areas.
Primary responsibilities include but are not limited to the following:
Provide customer support in accordance with Service Level Agreements set forth by the NCAOC's IT department.Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.Understand computer systems to ensure that all components will integrate properly.Remain abreast of rapidly changing hardware and software technology.Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, and other telecommunications equipment.Interface with Judicial Branch staff and local government officials.Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.Provide training for judicial staff on an as-needed basis.Test and recommend hardware and software configurations on an as-needed basis.Participate in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives.Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken.
Applicant must live within the support area or be willing to relocate to be considered.
This position reports to the regional IT Support Supervisor. Work hours are 8:00 AM - 5:00 PM, Monday - Friday but some evening, weekend, and holiday hours are required for projects and priority service desk calls.
The position primarily provides support for production information technology for judicial personnel in Buncombe County. Travel to surrounding counties for customer support at times may be required.
Knowledge, Skills and Abilities / Competencies
Knowledge of:
the design and implementation of Ethernet topology networks; Windows 11/10; Office 2016/365; SCCM; BitLocker; Cisco AMP; Cisco ISE, Windows Defender, Absolute, Windows Server 2022/2012/16; PowerShell; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; Cisco servers, routers, voice gateways, and switches; and integration of all components.
Skills in:
installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; root cause analysis, and providing excellent customer service.
Ability to:
analyze needs, select strategies, and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; work independently; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions.
Minimum Education and Experience Requirements
Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately accredited institution, and one (1) year of progressive experience in the field of information technology; or an equivalent combination of education and experience.
Management prefers candidates with at least four (4) years of experience in an appropriate field of information technology.
Professional certification (e.g., MCP, MCSE, CompTIA A+, Network+, CCNA, etc.) recommended. However, no certifications are required for this level.
Attach cover letter and résumé.
Out of state applicants are encouraged to apply; however, NCAOC does not reimburse travel or relocation expenses.
Supplemental and Contact Information
The Technology Services Division of the NC Administrative Office of the Courts is an award winning team! Check out our recent accolades:
2012 State Level - Government to Government2008 State Level - Government to Citizen2003 State Level - Best of the Web (BOW)
2014 IT Excellence - Public Sector Projects
2012 State Level - Government to Business2007 State Level - Government to Government
of the NC Administrative Office of the Courts.
Employment BenefitsGenerous Insurance OptionsRetirement Package (purchase option for other government plans)Flexible Benefits Package401(k)Vacation & Sick LeaveLongevity ProgramService Awards
Come join a great team! Learn more about the NC Administrative Office of the Courts here:
INSTRUCTIONS:
Applicants must complete an on-line application by clicking the above APPLY link. Mailed or faxed applications will
not
be accepted.
Before applying, please read the for instructions on creating your profile and applying for specific postings.
It is important your application includes all of your relevant education and work experience and that you answer all questions associated with the application to receive proper credit. Résumés are not accepted in lieu of fully completed applications.
*NOTE*
Many job postings require certain documents be attached to an application. Verify your application is complete and uploaded documents are attached to your application before submitting it. Applications may not be altered after they have been submitted.
Carefully review the if you experience difficulty with the application process or attaching documents. For technical issues with applications or attachments, call the NeoGov Help Line at 855-524-5627.
All NC Judicial Branch agencies are Equal Opportunity Employers.
The North Carolina Judicial Branch participates in E-Verify, an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from the US Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more, click on these links:
Travis DavisNC Administrative Office of the CourtsHuman Resources Division
Judicial Branch employees are eligible for the North Carolina State Government benefits package. The package consists of a comprehensive collection of benefit options including medical coverage, defined benefit retirement, supplemental retirement, flexible benefits, supplemental insurance, and other miscellaneous benefits.
Employees of the North Carolina Judicial Department have the opportunity to participate in an array of benefit offerings depending on employment status. The describes benefit eligibility by employment status.
01
The North Carolina Judicial Branch requires applications to include all relevant education and work experience and for applicants to follow instructions associated with any requested attachments. Applications with "see attached" or "see résumé" in lieu of complete applications will NOT be considered. If you have not completed the application requirements, return to your application and verify it is complete before submitting it.Additionally, new employees must declare and receive approval for secondary employment prior to the time of hire. This practice helps to ensure that any supplemental employment outside the Judicial Branch does not have an adverse effect on an employee's Judicial Branch employment and it does not create a conflict of interest or an appearance of a conflict of interest.
I understand my application will not be considered for employment if it is incomplete or if I have not included all requested attachments. I acknowledge it is my responsibility to disclose any supplemental employment to my supervisor and that if I am selected for this position, I will submit the required documentation.
02
If you are presently a North Carolina state government employee, select the agency in which you are employed.
I am not a NC state government employee.NC Administrative Office of the CourtsNC Judicial BranchOther NC state government agency
03
Select the highest level of education you completed.
High School or GEDAssociate DegreeBA or BS DegreeJuris Doctor DegreeMA or MS DegreePh.D. DegreeNone of the above
04
Select the technologies with which you possess a minimum of one year of experience.
NoneMicrosoft 2008 ServerMicrosoft 2012 ServerMicrosoft Windows 10Microsoft O365PowerShellSCCMTN3270/3270 communicationsAdobe ProfessionalCisco communications software and hardware
05
How many years of professional experience do you possess in the field of information technology?
NoneLess than 1 yearAt least 1 year but less than 4 years4 or more years
06
Select the programs in which you are presently certified:
NoneMCPMCSECompTIA A+Network+CCNA
07
This position requires approximately 20% travel to Judicial Branch locations throughout the state. Are you able to meet this requirement?
YesNo
08
Are you willing to relocate to live in the support territory? (Choose "Yes" if you already live in the support territory.)
YesNo
09
Where did you originally learn about this position/posting?
North Carolina state government careers websiteNccourts.govIndeedLinkedInMonsterZip RecruiterNCSC (National Center for State Courts)NASCIO (National Association of State Chief Information Officers)Other job board/websiteEmployment Security CommissionFriend/ColleagueProfessional AssociationSocial MediaOther
Required Question
$32.81 - $43.50 Hourly
Location :
Buncombe County, NC
Job Type:
Temporary Full-Time
Job Number:
2024-07260
Department:
Administrative Office of the Courts
Division:
Technology Services Division
Opening Date:
09/18/2024
Closing Date:
10/2/2024 5:00 PM Eastern
Job Class Title:
IT Support Specialist
Position Number:
65039619
Section:
Technology Services Division
Work Location:
Buncombe County
Salary Grade:
23
Description of Work
SALARY GRADE: 23
***This position is being reposted. Previous applicants do not need to re-apply.***
This position is temporary, full-time and is expected to end on January 31, 2025.
The North Carolina Administrative Office of the Courts (NCAOC) seeks an experienced, highly motivated individual to serve as an Applied Technology Services (ATS)
IT Support Specialist
to provide support for production information technology for judicial personnel in Buncombe County. The IT Support Specialist provides hardware/software configuration and support of all information technology components (switches, servers, desktop computers, laptops, and local/network printers), as well as other technology devices throughout the Judicial Branch.
ATS provides 24x7x365 onsite customer-focused services as both Desktop OS Tier3 support and field staff for other sections including networking, servers, and other systems in their assigned regional areas.
Primary responsibilities include but are not limited to the following:
Provide customer support in accordance with Service Level Agreements set forth by the NCAOC's IT department.Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.Understand computer systems to ensure that all components will integrate properly.Remain abreast of rapidly changing hardware and software technology.Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, and other telecommunications equipment.Interface with Judicial Branch staff and local government officials.Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.Provide training for judicial staff on an as-needed basis.Test and recommend hardware and software configurations on an as-needed basis.Participate in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives.Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken.
Applicant must live within the support area or be willing to relocate to be considered.
This position reports to the regional IT Support Supervisor. Work hours are 8:00 AM - 5:00 PM, Monday - Friday but some evening, weekend, and holiday hours are required for projects and priority service desk calls.
The position primarily provides support for production information technology for judicial personnel in Buncombe County. Travel to surrounding counties for customer support at times may be required.
Knowledge, Skills and Abilities / Competencies
Knowledge of:
the design and implementation of Ethernet topology networks; Windows 11/10; Office 2016/365; SCCM; BitLocker; Cisco AMP; Cisco ISE, Windows Defender, Absolute, Windows Server 2022/2012/16; PowerShell; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; Cisco servers, routers, voice gateways, and switches; and integration of all components.
Skills in:
installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; root cause analysis, and providing excellent customer service.
Ability to:
analyze needs, select strategies, and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; work independently; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions.
Minimum Education and Experience Requirements
Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately accredited institution, and one (1) year of progressive experience in the field of information technology; or an equivalent combination of education and experience.
Management prefers candidates with at least four (4) years of experience in an appropriate field of information technology.
Professional certification (e.g., MCP, MCSE, CompTIA A+, Network+, CCNA, etc.) recommended. However, no certifications are required for this level.
Attach cover letter and résumé.
Out of state applicants are encouraged to apply; however, NCAOC does not reimburse travel or relocation expenses.
Supplemental and Contact Information
The Technology Services Division of the NC Administrative Office of the Courts is an award winning team! Check out our recent accolades:
2012 State Level - Government to Government2008 State Level - Government to Citizen2003 State Level - Best of the Web (BOW)
2014 IT Excellence - Public Sector Projects
2012 State Level - Government to Business2007 State Level - Government to Government
of the NC Administrative Office of the Courts.
Employment BenefitsGenerous Insurance OptionsRetirement Package (purchase option for other government plans)Flexible Benefits Package401(k)Vacation & Sick LeaveLongevity ProgramService Awards
Come join a great team! Learn more about the NC Administrative Office of the Courts here:
INSTRUCTIONS:
Applicants must complete an on-line application by clicking the above APPLY link. Mailed or faxed applications will
not
be accepted.
Before applying, please read the for instructions on creating your profile and applying for specific postings.
It is important your application includes all of your relevant education and work experience and that you answer all questions associated with the application to receive proper credit. Résumés are not accepted in lieu of fully completed applications.
*NOTE*
Many job postings require certain documents be attached to an application. Verify your application is complete and uploaded documents are attached to your application before submitting it. Applications may not be altered after they have been submitted.
Carefully review the if you experience difficulty with the application process or attaching documents. For technical issues with applications or attachments, call the NeoGov Help Line at 855-524-5627.
All NC Judicial Branch agencies are Equal Opportunity Employers.
The North Carolina Judicial Branch participates in E-Verify, an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from the US Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more, click on these links:
Travis DavisNC Administrative Office of the CourtsHuman Resources Division
Judicial Branch employees are eligible for the North Carolina State Government benefits package. The package consists of a comprehensive collection of benefit options including medical coverage, defined benefit retirement, supplemental retirement, flexible benefits, supplemental insurance, and other miscellaneous benefits.
Employees of the North Carolina Judicial Department have the opportunity to participate in an array of benefit offerings depending on employment status. The describes benefit eligibility by employment status.
01
The North Carolina Judicial Branch requires applications to include all relevant education and work experience and for applicants to follow instructions associated with any requested attachments. Applications with "see attached" or "see résumé" in lieu of complete applications will NOT be considered. If you have not completed the application requirements, return to your application and verify it is complete before submitting it.Additionally, new employees must declare and receive approval for secondary employment prior to the time of hire. This practice helps to ensure that any supplemental employment outside the Judicial Branch does not have an adverse effect on an employee's Judicial Branch employment and it does not create a conflict of interest or an appearance of a conflict of interest.
I understand my application will not be considered for employment if it is incomplete or if I have not included all requested attachments. I acknowledge it is my responsibility to disclose any supplemental employment to my supervisor and that if I am selected for this position, I will submit the required documentation.
02
If you are presently a North Carolina state government employee, select the agency in which you are employed.
I am not a NC state government employee.NC Administrative Office of the CourtsNC Judicial BranchOther NC state government agency
03
Select the highest level of education you completed.
High School or GEDAssociate DegreeBA or BS DegreeJuris Doctor DegreeMA or MS DegreePh.D. DegreeNone of the above
04
Select the technologies with which you possess a minimum of one year of experience.
NoneMicrosoft 2008 ServerMicrosoft 2012 ServerMicrosoft Windows 10Microsoft O365PowerShellSCCMTN3270/3270 communicationsAdobe ProfessionalCisco communications software and hardware
05
How many years of professional experience do you possess in the field of information technology?
NoneLess than 1 yearAt least 1 year but less than 4 years4 or more years
06
Select the programs in which you are presently certified:
NoneMCPMCSECompTIA A+Network+CCNA
07
This position requires approximately 20% travel to Judicial Branch locations throughout the state. Are you able to meet this requirement?
YesNo
08
Are you willing to relocate to live in the support territory? (Choose "Yes" if you already live in the support territory.)
YesNo
09
Where did you originally learn about this position/posting?
North Carolina state government careers websiteNccourts.govIndeedLinkedInMonsterZip RecruiterNCSC (National Center for State Courts)NASCIO (National Association of State Chief Information Officers)Other job board/websiteEmployment Security CommissionFriend/ColleagueProfessional AssociationSocial MediaOther
Required Question