Child Support Services Technician*

Salary : $38,884.00 - $43,639.00 AnnuallyLocation : Hillsborough NC 27278, NCJob Type: Full TimeJob Number: 158-2024-417Department: Child Support ServicesOpening Date: 09/05/2024Closing Date: 9/19/2024 11:59 PM EasternGeneral Description The Orange County Child Support Services Department has an opening for a Child Support Services Technician. The work involves the primary responsibility for providing customer service and administrative support to the operations of the Child Support Department, adhering to all Federal, State and local confidentiality requirements. Work is performed under the general supervision of the Administrative Officer with some leeway for independent judgement within the framework of applicable rules, regulations, policies, and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding customer needs. Supervision over others is not required of this position. Position does related work as required.*Background and Division of Criminal Investigation (DCI) Check is required. Full Performance of Knowledge, Skills, Abilities Click the link below for full job specifications including essential functions, knowledge, skills, abilities, and physical requirements.https://www.governmentjobs.com/careers/orangecountync/classspecs/1210682MINIMUM QUALIFICATIONS Possession of a High School Diploma or or General Educational Development (GED) test equivalency AND two (2) years of work experience in providing direct customer service to customers. Work experience in a Child Support services agency and/or providing service in a clerical or front desk setting is preferred.SPECIAL REQUIREMENTSPossession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated is required. Prefer current Notary of Public certification at hire or the ability to obtain within six-months of hire. All offers of employment are conditional upon successful clearance of a Division of Criminal Investigation (DCI) Check. Duties cannot commence until the employee has been cleared. Orange County is an Equal Opportunity and Affirmative Action Employer Supplemental InformationOrange County is an Equal Opportunity and Affirmative Action Employer Orange County provides a competitive benefits package for permanent full-time and permanent part-time employees that includes: Participation in the North Carolina State Retirement System; Orange County contributes 13.64% of your base salary per pay period and 15.04% for LEO. Health Insurance (Medical) Orange County pays 100% of premiums for employee only coverage health insurance. Orange County pays a portion of premiums for dependent(s) coverage health insurance. Dental Insurance Orange County pays 100% of premiums for employee only coverage for dental insurance. Orange County pays a portion of premiums for dependent(s) coverage for dental insurance. Vision Insurance Orange County offers vision insurance for employee and dependent coverage with premiums rates between $5-$15 bi-weekly. Life Insurance Orange County pays for an employee life insurance policy based on employees' salary up to $50,000. Optional Life Insurance for employee and dependent life insurance policy. Short Term Disability Orange County pays for an employee short term disability policy that provides income protection up to 11 weeks with a weekly benefit of 70% of your weekly salary. Optional Long Term Disability Coverage Policy Optional Insurance Policies: Pet Discount Program, Identity Theft Insurance, Legal Insurance 401(k) and 457 Deferred Compensation Plans Orange County contributes $100 per pay period ($2600.00 annually) for supplemental retirement and you will have the option to select between which investment firm you would like to have these funds contributed to. 12 Paid Holidays Anniversary Leave ( 8 hours of leave on your anniversary each year) Annual Leave (based on service years and a 40-hour work schedule, pro-rated for permanent part time employees) 0-2 Years of Service = 125.84 hours/year 2-5 Years of Service = 145.08 hours/year 5-10 Years of Service = 173.68 hours/year 10-15 Years of Service = 202.80 hours/year 15-20 Years of Service = 231.40 hours/year 20+ Years of Service = 260.52 hours/year Sick Leave (based on service years and a 40-hour work schedule) 96.2 hours/year Tuition reimbursement assistance Various other leave programs including civil, funeral, parental, etc.01 Orange County is an E-Verify employer. E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (Form I-9). I understand, that if hired, my employment eligibility will be verified through E-Verify. Yes 02 I understand that resumes are welcomed but do not substitute for the work experience section of this application and failure to complete the work experience section will result in an incomplete application, which will not be considered for eligibility. Did you fully complete the work experience section of this application? Yes No 03 Are you an Orange County Local Government employee? Yes, I am a Permanent Employee that has passed the Probationary Period Yes, I am an Employee but I have not passed the Probationary Period Yes, I am a Temporary Employee No, I am not an Employee 04 Do you have, or are able to obtain a valid North Carolina Driver's License? Yes No 05 Please indicated your highest level of education? High School or GED Associates' Degree Bachelors' Degree Masters' Degree Professional Certifications 06 How many years of work experience do you have in a clerical or front desk setting? None Less than 2 years 2 or more years 07 Do you have previous experience in a Child Support Services agency and knowledge of Child Support Services programs? Yes No 08 Please describe your clerical and front desk experience. Please indicate any work experience specific to child support as well. 09 Do you have work-related experience handling confidential client information? Yes No 10 Do you currently possess a Notary Public certification? Yes No 11 Please list any non-English language(s) you are proficient in speaking. If no other languages indicate N/A. Required Question