ATG
Help Desk Support Specialist
ATG, Norfolk, Virginia, United States, 23500
NMMES-011 - Help Desk Support Specialist
Requisition: 2024-01-006
Description/Job Summary
Help Desk Support Specialist I
Norfolk, VA
Requires US Citizenship
Employment Term and Type: Regular, Full Time
Required Security Clearance: Secret
Job Description
Support the Naval Sea Systems Command Code 03S (NAVSEA 03S) Digital Industrial Operations
(DIO) efforts concerning information technology services in support of the Navy Maritime
Maintenance Enterprise Solution (NMMES) Program.
Primary Duties and Responsibilities:
Primary job functions do not typically require exercising independent judgment.
Works under general supervision
Serves as the initial DIO point of contact for troubleshooting hardware and software
problems.
Responds to end-user phone, email, or chat requests for support to resolve basic computer,
application, system, device, access, or performance issues.
Utilizes product information or solution database to research, troubleshoot, and deliver
solutions.
Advises users on the methods, steps, and actions to resolve and avoid future issues and
provides documentation as needed.
Documents incidents using help desk systems or tools. Escalates problems to appropriate
levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set
passwords.
Fulfills all service level standards for response time and quality.
Works under the close direction of senior personnel in the functional area.
Qualifications:
Has knowledge of commonly-used concepts, practices, and procedures within a particular
field.
Possesses a moderate understanding of general aspects of the job.
Desired:
Education:
Up to 2 years of experience in the field or in a related area.
Years Experience:
Experience with IT and Cybersecurity
Physical and Environmental Conditions:
Normal Office Environment. Requires Sitting, Standing, Near Acuity, Speaking with
colleagues and customers, Listening, Sight, Use of hands/fingers.
This position description is not intended as, nor should it be construed as, exhaustive of all
responsibilities, skills, efforts, or working conditions associated with this job. This and all positions
are eligible for organization-wide transfer. Management reserves the right to assign or reassign
duties and responsibilities at any time.
Company Overview:
Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned
Small Business (SDVOSB) focused on Information Technology and Communications consulting,
system engineering, integration, deployment and operation of state of the art command and control
and information systems that deliver critical network centric solution to the warfighter. With a
proven track record of technical support to our customers, we are looking for innovative industry
professionals to join our team.
ATG offers a generous compensation package including health, dental, vision, 401(k), group life
insurance, and educational reimbursement, among other benefits.
We value our employees and strive to offer many opportunities for professional growth.
ATG is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Vets/Disability
Requisition: 2024-01-006
Description/Job Summary
Help Desk Support Specialist I
Norfolk, VA
Requires US Citizenship
Employment Term and Type: Regular, Full Time
Required Security Clearance: Secret
Job Description
Support the Naval Sea Systems Command Code 03S (NAVSEA 03S) Digital Industrial Operations
(DIO) efforts concerning information technology services in support of the Navy Maritime
Maintenance Enterprise Solution (NMMES) Program.
Primary Duties and Responsibilities:
Primary job functions do not typically require exercising independent judgment.
Works under general supervision
Serves as the initial DIO point of contact for troubleshooting hardware and software
problems.
Responds to end-user phone, email, or chat requests for support to resolve basic computer,
application, system, device, access, or performance issues.
Utilizes product information or solution database to research, troubleshoot, and deliver
solutions.
Advises users on the methods, steps, and actions to resolve and avoid future issues and
provides documentation as needed.
Documents incidents using help desk systems or tools. Escalates problems to appropriate
levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set
passwords.
Fulfills all service level standards for response time and quality.
Works under the close direction of senior personnel in the functional area.
Qualifications:
Has knowledge of commonly-used concepts, practices, and procedures within a particular
field.
Possesses a moderate understanding of general aspects of the job.
Desired:
Education:
Up to 2 years of experience in the field or in a related area.
Years Experience:
Experience with IT and Cybersecurity
Physical and Environmental Conditions:
Normal Office Environment. Requires Sitting, Standing, Near Acuity, Speaking with
colleagues and customers, Listening, Sight, Use of hands/fingers.
This position description is not intended as, nor should it be construed as, exhaustive of all
responsibilities, skills, efforts, or working conditions associated with this job. This and all positions
are eligible for organization-wide transfer. Management reserves the right to assign or reassign
duties and responsibilities at any time.
Company Overview:
Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned
Small Business (SDVOSB) focused on Information Technology and Communications consulting,
system engineering, integration, deployment and operation of state of the art command and control
and information systems that deliver critical network centric solution to the warfighter. With a
proven track record of technical support to our customers, we are looking for innovative industry
professionals to join our team.
ATG offers a generous compensation package including health, dental, vision, 401(k), group life
insurance, and educational reimbursement, among other benefits.
We value our employees and strive to offer many opportunities for professional growth.
ATG is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Vets/Disability