Zscaler
Senior Problem Manager - Remote
Zscaler, San Jose, California, United States, 95199
Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are helping organizations worldwide to maximize speed and agility with a cloud-first strategy.Responsibilities
Be a driving factor within the organization as we transform to a world leading SRE organizationAdvocate for the customer experience by ensuring all available avenues are covered within customer environments across the globePromote a comprehensive and scalable observability strategy that supports rapid problem isolation diagnosisWork with product teams to ensure we thoroughly analyze failures and apply holistic insights to fail faster, fail smaller, and fail less often in the futureApply SRE principles and practices within the Problem Management processLead projects from intake to closureOrganize and facilitate collaboration between multiple teams for resolutionFollow up on post-incident action items, escalating to support Service Level AgreementsAnalyze Incidents and Problems for trends to identify issues before they influence CustomersReview and contribute to the improvement of the incident response and problem management processes based on lessons learnedWhat We're Looking for (Minimum Qualifications)
Customer-first attitude and focus on providing the best service for customersDue to the nature of the work, US citizenship is required.Prior SRE experience in networking, infrastructure and data center operationsPrior experience working with incident response/incident management teams within a large-scale SaaS companyWhat Will Make You Stand Out (Preferred Qualifications)
Ease leading all kinds of discussions.Excellent project management skills with the ability to execute under a high degree of urgencyBachelor's degree in Computer Science, a related technical field involving computer systems engineering, or equivalent practical experience.This is a remote role.At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the
Corporate Responsibility page
of our website.Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:Various health plansTime off plans for vacation and sick timeParental leave optionsRetirement optionsEducation reimbursementIn-office perks, and more!
#J-18808-Ljbffr
Be a driving factor within the organization as we transform to a world leading SRE organizationAdvocate for the customer experience by ensuring all available avenues are covered within customer environments across the globePromote a comprehensive and scalable observability strategy that supports rapid problem isolation diagnosisWork with product teams to ensure we thoroughly analyze failures and apply holistic insights to fail faster, fail smaller, and fail less often in the futureApply SRE principles and practices within the Problem Management processLead projects from intake to closureOrganize and facilitate collaboration between multiple teams for resolutionFollow up on post-incident action items, escalating to support Service Level AgreementsAnalyze Incidents and Problems for trends to identify issues before they influence CustomersReview and contribute to the improvement of the incident response and problem management processes based on lessons learnedWhat We're Looking for (Minimum Qualifications)
Customer-first attitude and focus on providing the best service for customersDue to the nature of the work, US citizenship is required.Prior SRE experience in networking, infrastructure and data center operationsPrior experience working with incident response/incident management teams within a large-scale SaaS companyWhat Will Make You Stand Out (Preferred Qualifications)
Ease leading all kinds of discussions.Excellent project management skills with the ability to execute under a high degree of urgencyBachelor's degree in Computer Science, a related technical field involving computer systems engineering, or equivalent practical experience.This is a remote role.At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the
Corporate Responsibility page
of our website.Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:Various health plansTime off plans for vacation and sick timeParental leave optionsRetirement optionsEducation reimbursementIn-office perks, and more!
#J-18808-Ljbffr