Sr. Business Transformation Associate

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Are you a strategic up-and-coming leader with a passion for driving organizational change and transformation? Genesys is seeking a dynamic Sr. Business Transformation Associate to support our enterprise-wide transformation initiatives. This role is pivotal in shaping our company's future by implementing innovative solutions, fostering a culture of continuous improvement and excellence, and ensuring alignment with our strategic goals.Join our team and be at the forefront of our transformation journey. You'll have the opportunity to make a significant impact, work with talented professionals, and drive meaningful change at Genesys. If you have a passion for transformation, we want to hear from you!Key Responsibilities:Support large-scale transformation initiatives to drive organizational change and achieve business objectives.Provide strategic direction and problem-solving solutions to the project teams.Develop and execute transformation roadmaps, ensuring timely delivery and achievement of key milestones.Demonstrate exceptional influencing and relationship-building skills, inspiring and guiding project teams towards successful outcomes.Apply advanced process improvement methodologies to enhance operational efficiency and effectiveness.Communicate complex transformation strategies and updates clearly and concisely to stakeholders.Facilitate knowledge sharing and mentorship within Business Transformation and other internal organizations.Manage and collaborate effectively with global teams.Uphold and promote the principles of out-of-the-box, simplicity, automation, self-service, and risk reduction in all transformation activities.Work closely with business stakeholders to integrate change management activities to ensure smooth transitions.Apply active planning to ensure training is delivered on time and effectively.Qualifications:3-5 years relevant experience in leading large-scale transformation initiatives or back-office operations.Bachelor's degree in business, economics, or a related field preferred.Demonstrated ability to take the initiative, troubleshoot complex issues, develop meaningful relationships across all levels of the organization, and solicit/gain support inside and outside of the Business Transformation team.Experience working with third-party consultants and managing vendor relationships.Ability to work independently and proactively in an exciting environment.Advanced process improvement skills with experience facilitating operational excellence.Exceptional presentation and communication skills, both written and verbal.Desirable Skills:Excellent knowledge in agile and waterfall project management methodology; certification preferred.Experience with project management tools.Working knowledge of Jira and Confluence.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$70,200.00 - $137,800.00Benefits:Medical, Dental, and Vision Insurance.Telehealth coverage.Flexible work schedules and work from home opportunities.Development and career growth opportunities.Open Time Off in addition to 10 paid holidays.401(k) matching program.Adoption Assistance.Fertility treatments.More details about our company benefits can be found at the following link:

https://mygenesysbenefits.com .If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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