Customer Success Manager

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.What You'll DoDeliver excellent customer service via friendly, timely, and clear communicationSet up new advertising campaigns and update existing campaign settings (i.e. creative, audience targeting, tracking) within Criteo’s Commerce Growth platform, ensuring a high level of quality and accuracyWork cross-functionally with Account Strategy and Operations (Technical Solutions, Analytics, Creative Services, AdOps) teams to coordinate higher-complexity implementations such as A/B testing or custom creative buildsProvide first-level troubleshooting and escalation for Criteo products and featuresServe as an expert resource on Criteo platform functionality and best practicesMaintain a baseline understanding of your clients’ objectives and how your work impacts their successWho You AreExceptional organization skills; ability to appropriately prioritize across competing responsibilities and stakeholdersExceptional attention to detail; ability to follow processes and complete tasks with a high degree of accuracyStrong written and verbal communication skills; ability to adapt your communication style to your audienceSolutions-oriented; willingness to continue working on a problem until a satisfactory conclusion is reachedCollaborative spirit; enjoys building strong relationships and working together to achieve a common goalAdaptable; ability to learn quickly and thrive in a fast-paced environmentSelf-motivated; comfortable navigating through ambiguous challenges autonomously0-2 years of experience working in a customer-facing roleExperience in advertising, ad tech, or digital media preferredWho We AreCriteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry-leading Commerce Media Platform.Why Join UsAt Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional, and financial wellbeing, their interests, and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.The US base salary pay range for this position per year is: $62,080-$77,600.

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