Illinois Dept. of Employment Security
Customer Account Manager
Illinois Dept. of Employment Security, Addison, Illinois, United States, 60114
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12161798
Summary: Reporting to the Sales Manager, the Customer Account Manager is a key member of the Customer Support Team (CST) who will support all products of CEF. Responsible for managing multiple customer accounts and for all functions of key customer accounts as it relates to the base business including bookings, pricing, and customer communication. The Customer Account Manager is the voice of the customer working with Operations to ensure key objectives are achieved.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Support the customers account and relationshipCollaborates with the Sales Manager and departments in meeting contractual commitments, production schedules and in resolving problemsReview and confirm customer contractual and PO requirementsWork with and provide guidance to the CA and SE assigned to the customerMonitor, contest, and improve customer account scorecard dataAssist the Sales Manager on preparing bookings forecast and planAs a member of the Customer Support Team (CST) works as part of a team to address all product line issues including production, engineering, delivery, sales, and qualityPrepare quotes and pricing for submittal to the Sales ManagerLead customer OOR discussions to ensure accurate and timely information is provided to the customerSupport/lead customer visits both onsite and externally as requestedEmployees primary duties require him/her to use discretion and independent judgment.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor\'s degree (B. A.) from four-year college or university; five (5+) years related experience and/or training; or equivalent combination of education and experience.
Must be able to travel 10% to 20% of the time.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to handle or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
The employee is expected to adhere to all company policies
Full Benefits including: Medical, Dental, Vision, Vacation, Personal Time, Holidays, 401K, Short & Long Term Disability, Life Insurance
\ Equal Employment Opportunity \ CEF Industries is an Equal Opportunity and Affirmative Action Employer. CEF is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race (and traits associated with race including but not limited to hair texture and protect ve hairstyles such as braids, locks, and twists), religion, color, sex (including pregnancy and gender identity), sexual orientation, national origin, ancestry, age, gender identity or expression, disability, family medical history or genetic information, veteran status, military service, marital status, order of protection status, citizenship status, or any other characteristic protected by applicable law. Must be authorized to work in the U.S., ITAR/EAR compliance is required for all positions. To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. (\"Minority/Female/Disability/Veteran/VEVRAA Federal Contractor) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc self print poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc gina_supplement.pdf
Summary: Reporting to the Sales Manager, the Customer Account Manager is a key member of the Customer Support Team (CST) who will support all products of CEF. Responsible for managing multiple customer accounts and for all functions of key customer accounts as it relates to the base business including bookings, pricing, and customer communication. The Customer Account Manager is the voice of the customer working with Operations to ensure key objectives are achieved.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Support the customers account and relationshipCollaborates with the Sales Manager and departments in meeting contractual commitments, production schedules and in resolving problemsReview and confirm customer contractual and PO requirementsWork with and provide guidance to the CA and SE assigned to the customerMonitor, contest, and improve customer account scorecard dataAssist the Sales Manager on preparing bookings forecast and planAs a member of the Customer Support Team (CST) works as part of a team to address all product line issues including production, engineering, delivery, sales, and qualityPrepare quotes and pricing for submittal to the Sales ManagerLead customer OOR discussions to ensure accurate and timely information is provided to the customerSupport/lead customer visits both onsite and externally as requestedEmployees primary duties require him/her to use discretion and independent judgment.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor\'s degree (B. A.) from four-year college or university; five (5+) years related experience and/or training; or equivalent combination of education and experience.
Must be able to travel 10% to 20% of the time.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to handle or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
The employee is expected to adhere to all company policies
Full Benefits including: Medical, Dental, Vision, Vacation, Personal Time, Holidays, 401K, Short & Long Term Disability, Life Insurance
\ Equal Employment Opportunity \ CEF Industries is an Equal Opportunity and Affirmative Action Employer. CEF is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race (and traits associated with race including but not limited to hair texture and protect ve hairstyles such as braids, locks, and twists), religion, color, sex (including pregnancy and gender identity), sexual orientation, national origin, ancestry, age, gender identity or expression, disability, family medical history or genetic information, veteran status, military service, marital status, order of protection status, citizenship status, or any other characteristic protected by applicable law. Must be authorized to work in the U.S., ITAR/EAR compliance is required for all positions. To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. (\"Minority/Female/Disability/Veteran/VEVRAA Federal Contractor) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc self print poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc gina_supplement.pdf