Caesars Entertainment
IT Support Specialist I - Corporate (Tropicana Laughlin)
Caesars Entertainment, Laughlin, Nevada, us, 89028
Job Description
Caesars Entertainment is looking for an IT Support Specialist to provide technical software, hardware, and network problem resolution to users as part of the Laughlin IT Property Operations team.
Job Duties and Responsibilities:Provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environmentClearly communicate technical solutions in a user-friendly, professional mannerProvide one-on-one end user training on basic workstation and peripheral device usage.Assist Network TechniciansTroubleshoot problems related to network printer, PC hardware, ISeries, email, internet, vpn and local area network access,Conduct hardware and software inventory database maintenance and reportingOperates the computer system in response to the computer time usage scheduleProduce output reports for user departmentsMaintain job logsFollows and enforces all departmental standards, security, run instructions, backup, recovery and shift turnoverReports all hardware and software malfunctions to the proper vendor in a timely mannerProvides Family Style Service at all times.May perform other duties as assignedMinimum Qualifications
High school diploma or equivalent experience preferred1 year computer operations experience in an iSeries and/or Windows server environment. Experience to include knowledge of basic system commands and error message recognition.Must have excellent communication skillsRequired to perform the customer service standards of the departmentKnowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies and procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
As a part of the employment process, finalist candidates will be required to complete a background check upon offer acceptance.
About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Caesars Entertainment is looking for an IT Support Specialist to provide technical software, hardware, and network problem resolution to users as part of the Laughlin IT Property Operations team.
Job Duties and Responsibilities:Provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environmentClearly communicate technical solutions in a user-friendly, professional mannerProvide one-on-one end user training on basic workstation and peripheral device usage.Assist Network TechniciansTroubleshoot problems related to network printer, PC hardware, ISeries, email, internet, vpn and local area network access,Conduct hardware and software inventory database maintenance and reportingOperates the computer system in response to the computer time usage scheduleProduce output reports for user departmentsMaintain job logsFollows and enforces all departmental standards, security, run instructions, backup, recovery and shift turnoverReports all hardware and software malfunctions to the proper vendor in a timely mannerProvides Family Style Service at all times.May perform other duties as assignedMinimum Qualifications
High school diploma or equivalent experience preferred1 year computer operations experience in an iSeries and/or Windows server environment. Experience to include knowledge of basic system commands and error message recognition.Must have excellent communication skillsRequired to perform the customer service standards of the departmentKnowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies and procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
As a part of the employment process, finalist candidates will be required to complete a background check upon offer acceptance.
About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.