Wise Up Creative
Call Center Representative
Wise Up Creative, Morehead City, North Carolina, United States, 28557
Job Title:
Call Center Representative
Location:
Charlotte, NC
Job Type:
Full-Time
Department:
Customer Service
Job Overview:
The Call Center Representative is the first point of contact for customers, providing outstanding service through phone, email, and chat channels. This role involves handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate is a good communicator, problem solver, and has the ability to handle a high volume of calls with professionalism and efficiency.Key Responsibilities:Customer Interaction:Answer inbound calls, emails, and chat inquiries from customers in a professional and timely manner.Assist customers with product information, order status, billing inquiries, and technical support.Handle and resolve customer complaints by providing accurate information and offering appropriate solutions.
Problem Solving:Identify and assess customers' needs to achieve satisfaction.Troubleshoot and resolve customer issues, escalating complex cases to the appropriate department or supervisor as necessary.Provide accurate, valid, and complete information by using the right methods/tools.
Documentation:Maintain detailed records of customer interactions, transactions, comments, and complaints in the company's CRM system.Follow communication procedures, guidelines, and policies.
Team Collaboration:Collaborate with team members and other departments to improve the overall customer experience.Participate in training sessions and team meetings to stay updated on product knowledge and call center best practices.
Qualifications:High School Diploma or equivalent required.Excellent verbal and written communication skills.Strong problem-solving and multitasking abilities.Ability to work in a fast-paced environment and handle high call volumes.Proficient in using computers and familiar with Microsoft Office Suite.Ability to remain calm and professional under pressure.
Call Center Representative
Location:
Charlotte, NC
Job Type:
Full-Time
Department:
Customer Service
Job Overview:
The Call Center Representative is the first point of contact for customers, providing outstanding service through phone, email, and chat channels. This role involves handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate is a good communicator, problem solver, and has the ability to handle a high volume of calls with professionalism and efficiency.Key Responsibilities:Customer Interaction:Answer inbound calls, emails, and chat inquiries from customers in a professional and timely manner.Assist customers with product information, order status, billing inquiries, and technical support.Handle and resolve customer complaints by providing accurate information and offering appropriate solutions.
Problem Solving:Identify and assess customers' needs to achieve satisfaction.Troubleshoot and resolve customer issues, escalating complex cases to the appropriate department or supervisor as necessary.Provide accurate, valid, and complete information by using the right methods/tools.
Documentation:Maintain detailed records of customer interactions, transactions, comments, and complaints in the company's CRM system.Follow communication procedures, guidelines, and policies.
Team Collaboration:Collaborate with team members and other departments to improve the overall customer experience.Participate in training sessions and team meetings to stay updated on product knowledge and call center best practices.
Qualifications:High School Diploma or equivalent required.Excellent verbal and written communication skills.Strong problem-solving and multitasking abilities.Ability to work in a fast-paced environment and handle high call volumes.Proficient in using computers and familiar with Microsoft Office Suite.Ability to remain calm and professional under pressure.