Complex Sales Manager

Job DescriptionThe Sales Manager is responsible for partnering with management to drive the Sales & Marketing efforts for the hotel and build strong client relationships. The goal is to maximize negotiated group and transient rates in conjunction with over-all revenues. Works closely with support departments that impact sales and provides outstanding customer service on behalf of the property and ownership. Creates and maintains a unique guest experience, execute on brand standards, and builds awareness of hotel and over-all brand in the local communityCore Job ResponsibilitiesEnsures the sales call process is generating maximum profit for the hotel by qualifying business opportunities, implementing marketing strategies, analyzing market trends and tracking resultsDevelops and delivers account strategy relating to overall hotel performanceResponsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitabilityChampions, prospects, fosters engagement, and raises awareness of the brandKeeps current with supply and demand, changing trends, economic indicators, and comp set activitiesNetworks to identify prospect clients and maintains relationships with existing clients by discussing their evolving needs and assessing the quality of our company's relationship with themDevelops and implements new sales initiatives, strategies and programs to capture key demographics within assigned market segments.Continually develops knowledge of the business climate, geographic market, and competition for new and existing accountsResponsible for detailing groups in comprehensive agreement before turning over to Catering Manager for detailing actual event.Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in specific brand software on a regular basisResponsible for client satisfaction and CRM excellence by ensuring the clients' needs, wants, concerns and accolades are responded to in a courteous and timely manner as mandated by respective hotel brand and as expected by ownershipEnsures effective communication of client needs from sales department to appropriate operational departmentsProvides follow-up calls and correspondence to clients to encourage repeat business/customer referrals Ensures all company, brand, and department specific training requirements are met Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occursCompletes other tasks and duties as assigned based on business needsWorks as a team player and interacts with all internal and external customers in a friendly/efficient mannerAll guests must be treated in a manner to ensure their complete satisfactionProduces required volume of work by planning, organizing, and prioritizing work dutiesAdheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department proceduresMaintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency proceduresAttends all required department and hotel meetingsExperience and SkillsMINIMUM REQUIREMENTSMinimum of 2 years of experience in hotel sales; or an equivalent number of years of education and sales experienceProven track record of great guest services scores, meeting brand standards, solid business references and national brand experience strongly preferredExcellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisionsAbility to learn and understand profit and loss statements, as well as the ability to assist GM and DOSM to create and adhere to an annual budgetA passion for the mission, vision, and values of Sherman AssociatesSchedule may vary due to the specific needs of the hotelWORK ENVIRONMENTThis job operates in a professional office environmentThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machinesExposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise levelPHYSICAL REQUIREMENTSMust be able to sit or stand at a desk or other areas of the property throughout the day based on business needsMust have the ability to move around freely throughout the property and office, and necessity varies from day to dayMust be able to exert well-paced ability to reach other departments of the hotel in a timely mannerMust be able to lift up to 25-30 lbs. occasionallyRequires grasping, writing, sitting or standing, moving about freely, repetitive motions, bending, and communicating effectivelySherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.comJob BenefitsBENEFITS Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includesFully paid short term disabilityFully paid life insuranceFully paid employee assistance programFully vested 401k company match programPaid holidays and robust PTO programBest in class learning and development opportunitiesStarbucks and Hotel discountsCharitable giving strategy with corporate match