Hoar
IT Systems Technician
Hoar, Birmingham, Alabama, United States, 35275
Description
The Systems Technician is responsible for serving as the liaison between users and the technology department to resolve issues. They will assist users in person and via phone on company-supported applications, determine the source of technical issues, and provide recommendations for future application use. In addition, this position assists job sites with connectivity requirements. It requires frequent travel to job sites around the country to set up and ensure connectivity and will also provide technical assistance to all field personnel.
Responsibilities:Assist users in person, via phone, and email on company supported hardware and applicationsWork one-on-one with users on application projectsTroubleshoot/Determine the source of computer problems (hardware, software, user access, etc.); document resolutions for future referencePerform hardware and software installationsServe as liaison between users and the technology department to resolve issuesCoordinate with other technology groups as neededCommunicate and assist users with their job site connectivity requirements throughout the entire lifecycle of the jobCoordination of Internet connectivity for entire Jobsite lifecycleFrequent travel to job sites around the country to set up and ensure connectivity.Order Internet connections from service providersConfigure router, switches, and access points for Jobsite connectivityTroubleshoot connectivity issues for job sitesHelp select and setup Jobsite kiosksProvide recommendations on company application purchasesRequirements:
Bachelor's degree in MIS or equivalent required3-5 years experience with hands-on desktop, network support role with proven skills within Microsoft Windows environmentsExperience in the construction industry preferredAdvanced knowledge of Windows and Microsoft Office is requiredExperience with iPads and iPhonesStrong organizational skills and the ability to self-motivateAbility to use time productively, maximize efficiency, and meet challenging work goalsAbility to work in a strong collaborative atmosphereAbility to take on additional responsibilities as neededAbility to work well as a part of a team and independentlyProfessionalism with end-user communication & ticket resolutionStrong communication skills to work with a wide variety of usersA+, Net+, and CCNA Certifications preferred
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment - Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions.
Physical - Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight 50 lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation, and to verbally communicate to exchange information.
Vision - See in the normal visual range with or without correction.
Hearing - Hear in the normal audio range with or without correction.
EOE - Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities
Hoar does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Hoar without a prior written search agreement will be considered unsolicited and the property of Hoar.
#AlwaysInProcess
The Systems Technician is responsible for serving as the liaison between users and the technology department to resolve issues. They will assist users in person and via phone on company-supported applications, determine the source of technical issues, and provide recommendations for future application use. In addition, this position assists job sites with connectivity requirements. It requires frequent travel to job sites around the country to set up and ensure connectivity and will also provide technical assistance to all field personnel.
Responsibilities:Assist users in person, via phone, and email on company supported hardware and applicationsWork one-on-one with users on application projectsTroubleshoot/Determine the source of computer problems (hardware, software, user access, etc.); document resolutions for future referencePerform hardware and software installationsServe as liaison between users and the technology department to resolve issuesCoordinate with other technology groups as neededCommunicate and assist users with their job site connectivity requirements throughout the entire lifecycle of the jobCoordination of Internet connectivity for entire Jobsite lifecycleFrequent travel to job sites around the country to set up and ensure connectivity.Order Internet connections from service providersConfigure router, switches, and access points for Jobsite connectivityTroubleshoot connectivity issues for job sitesHelp select and setup Jobsite kiosksProvide recommendations on company application purchasesRequirements:
Bachelor's degree in MIS or equivalent required3-5 years experience with hands-on desktop, network support role with proven skills within Microsoft Windows environmentsExperience in the construction industry preferredAdvanced knowledge of Windows and Microsoft Office is requiredExperience with iPads and iPhonesStrong organizational skills and the ability to self-motivateAbility to use time productively, maximize efficiency, and meet challenging work goalsAbility to work in a strong collaborative atmosphereAbility to take on additional responsibilities as neededAbility to work well as a part of a team and independentlyProfessionalism with end-user communication & ticket resolutionStrong communication skills to work with a wide variety of usersA+, Net+, and CCNA Certifications preferred
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment - Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions.
Physical - Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight 50 lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation, and to verbally communicate to exchange information.
Vision - See in the normal visual range with or without correction.
Hearing - Hear in the normal audio range with or without correction.
EOE - Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities
Hoar does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Hoar without a prior written search agreement will be considered unsolicited and the property of Hoar.
#AlwaysInProcess