Applied Innovation
Tier 2 On-Site IT Technician - Grand Rapids Michigan
Applied Innovation, Grand Rapids, Michigan, us, 49528
Applied Innovation is seeking a detail oriented, self-motivated individual to assist in the day-to-day operations of serving clients in our Managed Network Services department as a Tier 2 Onsite IT Technician. The Tier 2 Onsite IT Technician will report directly to the Applied Innovation service team manager and will physically work out of the Grand Rapids, Michigan office located at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512.Essential Duties and Responsibilities:Installing and supporting customers IT environments including user workstations, servers, and other infrastructure devices.Troubleshooting, resolving, or escalating client technical issues as neededUpdating client documentation in document retention systemRecommending procedure modifications and improvementsProviding guidance and support to Tier 1 Onsite IT TechniciansSkills:
This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following:Experience in PC, MAC, and server operating system environmentsPossess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and WordActive directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devicesExcellent customer service skills are essential.Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneouslyAbility to quickly learn, understand, and manage new systems related to information technologyHigh degree of flexibility and problem solving.Requirements Include:Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred.Three or more years’ experience in an IT related roleExperience with Windows Servers, switches, cloud infrastructure, Hyper-V and VMwareSystem and Server administration experienceOne of the following certifications required:
A+ CertificationNET+ CertificationMicrosoft Certified Professional (MCP)Cisco Certified Network Associate (CCNA)Server PlusOther IT related certification
Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.
This position will be responsible for having an intermediate knowledge of, and ability to troubleshoot, the following:Experience in PC, MAC, and server operating system environmentsPossess working knowledge of Microsoft Office tools including Office 365, Outlook, Excel, and WordActive directory administration, On-premise Exchange, Web content filtering, Anti-virus tools, DNS and DHCP, wired and wireless network connectivity, server administration, and network storage devicesExcellent customer service skills are essential.Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneouslyAbility to quickly learn, understand, and manage new systems related to information technologyHigh degree of flexibility and problem solving.Requirements Include:Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field preferred.Three or more years’ experience in an IT related roleExperience with Windows Servers, switches, cloud infrastructure, Hyper-V and VMwareSystem and Server administration experienceOne of the following certifications required:
A+ CertificationNET+ CertificationMicrosoft Certified Professional (MCP)Cisco Certified Network Associate (CCNA)Server PlusOther IT related certification
Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.