Salesforce Business Analyst- Remote, USA

Compensation: $105,000 - $135,000 per year. You are eligible to a Short-Term Incentive Plan with the target at 7.5% of your annual earnings, terms and conditions apply. Salesforce Business Analyst- Remote USAThe Salesforce Business Analyst is a multifaceted role that involves aligning sales, client solutions, and marketing efforts by leveraging Salesforce.com, specifically the Sales and Service Cloud platforms. This role is critical in environments where continuous improvement, innovation, and data-driven decision-making are key drivers of success. It requires expertise in requirement gathering, process mapping and analysis, solution design, configuration and testing, as well as user training and support. As a key member of the process improvement team, this role will focus on enhancing overall user experiences in Salesforce and Service Cloud. Essential FunctionsSupport the Salesforce Administration team by assisting in managing and maintaining the Salesforce platform, including user management, data integrity, customization, maintain Salesforce reports, dashboards, and workflows to provide insightful analytics and streamline processes. Collaborate with Marketing to generate and manage leads from inception to close, tracking and analyzing lead data, ensuring alignment between sales and marketing efforts. Collaborate with cross-functional teams to identify and implement Salesforce enhancements that improve efficiency and overall business outcomes. Gather and document detailed business requirements for Salesforce implementations and enhancements, conducting interviews and pre-scoping sessions to understand business processes and challenges. Design solutions in collaboration with Salesforce developers and administrators to meet business needs while ensuring scalability, security, and usability. Conduct user acceptance testing (UAT) to ensure that implemented solutions meet business requirements.Work closely with the commercial learning and development team to provide training and support users on Salesforce usage, best practices, and new features/functionality, ensuring effective adoption and utilization. Conduct assessments and evaluations to measure the effectiveness of training programs and provide recommendations for continuous improvement. Stay updated with industry trends, sales methodologies, and Salesforce updates to drive continuous improvement and innovation in sales enablement. Up to 10% travel per year to support training, implementation, and client engagement activities. Other duties as assigned to support the overall success and functionality of the Salesforce environment. Qualifications Bachelor's degree in Business, Marketing, or a related field, or equivalent experience. 4+ years of experience in Salesforce and Business Process development. Salesforce.com Administration Certification required Salesforce Business Analyst certification required or or similar certification or work experience Strong understanding of sales processes, sales enablement best practices, and CRM systems. Proven experience in training Salesforce and Service Cloud users, with a demonstrated ability to develop and deliver training programs that enhance adoption and efficiency. Excellent written, verbal, and visual communication skills, with the ability to present complex information clearly and effectively. Detail-oriented with strong analytical and problem-solving skills. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite, sales enablement tools/software, and process documentation software such as Visio. Preferred: Service Cloud Consultant Certification is a huge plus About Us:Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster. At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community. At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas.Our outstanding benefits program includes medical, dental, vision, 401k with a 4% employer match, FSA, paid sick leave and generous paid time off (PTO) program. You can learn more about the benefits here. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at careers@ambrygen.com Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly. PRIVACY NOTICESTo review Ambry's Privacy Notice, Click here: https://www.ambrygen.com/legal/privacy-policy To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics To review the UKG privacy notice, click here: California Privacy Notice | UKG #LI-REMOTE #LI-NK1