SeaWorld Parks & Entertainment
IT Systems Technician- (Hourly Onsite)
SeaWorld Parks & Entertainment, San Diego, California, United States, 92189
At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do
Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)Interact professionally with other department and outside vendorsManage single projects to ensure they are completed on time, on budget, and according to the customer's request.Interact with corporate IT and vendors to isolate and repair software and remote troubles callsAssist users with laptop set up and testingAssist with repair parts and receiving processMaintain PCI ComplianceOther duties as assignedWhat it takes to succeed
High school diploma or equivalentTechnical certifications for PC, Network, Telcom, and system support experienceAt least five years of experience working with PC, Telecom, System Support and/or Network experienceWorking knowledge of Windows, Cisco IOS, and/or AvayaExcellent written and verbal communication skillsBasic math skillsAbility to recognize service design (according to ITIL methodology processes) concerns and address with peers and supervisors. (Service levels, availability management, information/physical security management)Ability to lift 75 poundsAbility to push/pull 150 poundsAbility to bend, lift, push and climb ladders repetitivelyHave a valid state driver's license and be able to obtain a company driver's licenseAbility to work varying shifts or hours based on park hours; including evenings, weekends and holidays1 year guest service experience preferredStrong written/verbal communication skills; able to read, write and speak English.Compensation: $27.00 per hour
The perks of the position:
Paid Time OffComplimentary Park Tickets and PassesPark Discounts on Food and MerchandiseMedical, Dental, and Vision Insurance401K Retirement planVoluntary InsuranceLife InsuranceDisability BenefitsTuition ReimbursementDependent and Health Care Flexible Spending AccountsEmployee Assistance ProgramLegal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
What you get to do
Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)Interact professionally with other department and outside vendorsManage single projects to ensure they are completed on time, on budget, and according to the customer's request.Interact with corporate IT and vendors to isolate and repair software and remote troubles callsAssist users with laptop set up and testingAssist with repair parts and receiving processMaintain PCI ComplianceOther duties as assignedWhat it takes to succeed
High school diploma or equivalentTechnical certifications for PC, Network, Telcom, and system support experienceAt least five years of experience working with PC, Telecom, System Support and/or Network experienceWorking knowledge of Windows, Cisco IOS, and/or AvayaExcellent written and verbal communication skillsBasic math skillsAbility to recognize service design (according to ITIL methodology processes) concerns and address with peers and supervisors. (Service levels, availability management, information/physical security management)Ability to lift 75 poundsAbility to push/pull 150 poundsAbility to bend, lift, push and climb ladders repetitivelyHave a valid state driver's license and be able to obtain a company driver's licenseAbility to work varying shifts or hours based on park hours; including evenings, weekends and holidays1 year guest service experience preferredStrong written/verbal communication skills; able to read, write and speak English.Compensation: $27.00 per hour
The perks of the position:
Paid Time OffComplimentary Park Tickets and PassesPark Discounts on Food and MerchandiseMedical, Dental, and Vision Insurance401K Retirement planVoluntary InsuranceLife InsuranceDisability BenefitsTuition ReimbursementDependent and Health Care Flexible Spending AccountsEmployee Assistance ProgramLegal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.