OneStream Software
Customer Support Engineer - Weekend Shift
OneStream Software, Rochester, Michigan, us, 48308
Description
Customer Support Engineer - Weekend ShiftRemote, USA OneStream Software LLCBenefits Offered Vision, Medical, Life, Dental, 401KEmployment Type Full-TimeCompensation Range $63,000.00 - $82,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experienceABOUT THE JOBWe are looking for a Customer Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/software support and resolve any other technical issues that may arise. The ideal candidate will be passionate about working with customers and providing exceptional customer service.
The required shift for this position is Thursday-Monday from 9:00am-6:00pm ET. Working weekends is mandatory to support our customers' and provide coverage throughout the weekend.
RESPONSIBILITIES:Respond to product related customer issues and contact customers to triage problems.Provide remote product support for OneStream customers and troubleshoot product configuration issues.Complete changes to Customer Azure environments (Configuration Changes, Database Copies, VPN, VM Resize, DB Scaling)Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance.Submit customer enhancement requests to software development teams.Update and maintain technical knowledge base articles.Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency.Lead by example and encourage information sharing, team-based resolution activity, cross training and putting an emphasis on resolving cases as quickly and effectively as possible.Perform customer software installations and upgrades, typically in virtualized environments.Building strong relationships with customers.
DESIRED SKILLS AND EXPERIENCEFormal Education and CertificationCollege diploma or Bachelor's Degree in a technology-related field or equivalent work experienceMicrosoft and Cisco Certifications are a plus
Knowledge and Experience5+ years Software and/or In-App troubleshooting experienceExperience in a Level 2 or Level 3 IT support environmentKnowledge of Finance and Accounting practices and principlesExperience solving financial-driven support issuesExperience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V)Experience documenting best practices and procedures in an IT knowledge baseExperience supporting customer environments within Microsoft Azure
Nice to HaveExperience with PowerShell, VB.net or Visual Basic. Any object-oriented programingPrior experience with any of the following products:OneStreamOracle Hyperion HFM, FDM, Planning, EssbaseBlacklineSAP Outlooksoft BPCSAP BOFC (Cartesis)IBM Cognos or other EPM solutions.
Personal AttributesResults-driven.Detail-oriented.Strong presentation skills.Able to multi-task.Flexible and adaptable.Team player.Legally authorized to work for any company in the United States without sponsorship.
WHO WE AREOneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.WHY JOIN THE ONESTREAM TEAMTransparency around corporate structure, salary, and benefitsCore value of customer successVariety of project work (not industry specific)Strong culture and camaraderieMultiple training opportunities
Benefits at OneStream SoftwareOneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:Excellent Medical PlanDental & Vision InsuranceLife InsuranceShort & Long Term DisabilityVacation TimePaid HolidaysProfessional DevelopmentRetirement Plan
This is a critical hire and we will be taking our time with the interview process. We will do our best to respond to every inquiry and resume received. Thank you for your interest in OneStream Software.OneStream Software is an Equal Opportunity Employer.#LI-Remote#LI-SA1Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Customer Support Engineer - Weekend ShiftRemote, USA OneStream Software LLCBenefits Offered Vision, Medical, Life, Dental, 401KEmployment Type Full-TimeCompensation Range $63,000.00 - $82,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experienceABOUT THE JOBWe are looking for a Customer Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/software support and resolve any other technical issues that may arise. The ideal candidate will be passionate about working with customers and providing exceptional customer service.
The required shift for this position is Thursday-Monday from 9:00am-6:00pm ET. Working weekends is mandatory to support our customers' and provide coverage throughout the weekend.
RESPONSIBILITIES:Respond to product related customer issues and contact customers to triage problems.Provide remote product support for OneStream customers and troubleshoot product configuration issues.Complete changes to Customer Azure environments (Configuration Changes, Database Copies, VPN, VM Resize, DB Scaling)Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance.Submit customer enhancement requests to software development teams.Update and maintain technical knowledge base articles.Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency.Lead by example and encourage information sharing, team-based resolution activity, cross training and putting an emphasis on resolving cases as quickly and effectively as possible.Perform customer software installations and upgrades, typically in virtualized environments.Building strong relationships with customers.
DESIRED SKILLS AND EXPERIENCEFormal Education and CertificationCollege diploma or Bachelor's Degree in a technology-related field or equivalent work experienceMicrosoft and Cisco Certifications are a plus
Knowledge and Experience5+ years Software and/or In-App troubleshooting experienceExperience in a Level 2 or Level 3 IT support environmentKnowledge of Finance and Accounting practices and principlesExperience solving financial-driven support issuesExperience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V)Experience documenting best practices and procedures in an IT knowledge baseExperience supporting customer environments within Microsoft Azure
Nice to HaveExperience with PowerShell, VB.net or Visual Basic. Any object-oriented programingPrior experience with any of the following products:OneStreamOracle Hyperion HFM, FDM, Planning, EssbaseBlacklineSAP Outlooksoft BPCSAP BOFC (Cartesis)IBM Cognos or other EPM solutions.
Personal AttributesResults-driven.Detail-oriented.Strong presentation skills.Able to multi-task.Flexible and adaptable.Team player.Legally authorized to work for any company in the United States without sponsorship.
WHO WE AREOneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.WHY JOIN THE ONESTREAM TEAMTransparency around corporate structure, salary, and benefitsCore value of customer successVariety of project work (not industry specific)Strong culture and camaraderieMultiple training opportunities
Benefits at OneStream SoftwareOneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:Excellent Medical PlanDental & Vision InsuranceLife InsuranceShort & Long Term DisabilityVacation TimePaid HolidaysProfessional DevelopmentRetirement Plan
This is a critical hire and we will be taking our time with the interview process. We will do our best to respond to every inquiry and resume received. Thank you for your interest in OneStream Software.OneStream Software is an Equal Opportunity Employer.#LI-Remote#LI-SA1Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)