Alabama A&M University
Information Systems Specialist
Alabama A&M University, Huntsville, Alabama, United States, 35824
Salary:
$53,325.00 - $71,100.00 Annually
Location :
Normal
Job Type:
Full-Time
Job Number:
202300204
Department:
Information Technology Services
Opening Date:
01/26/2024
Description
Summary:Reporting to the Cloud Infrastructure & Systems Director, the Systems Specialist will provide operational support and maintenance for web-based applications and databases. Provide installation and support of server hardware, Microsoft server operating systems, Microsoft active directory, VMware, Microsoft Exchange, strong working knowledge of IP networks are a plus. Supports department systems requirements and objectives. Consultants with system users and makes software and/or hardware recommendations. Installs and/or develops customized software as required. Troubleshoot, maintain Active Directory groups and applied group. Excellent customer support skills as well as the ability to work in a team environment.
This is a regular, full-time, salaried, benefits-eligible position, and it is campus-based. The System Specialist will participate in a rotating coverage schedule on university holidays, after hours and weekends.Examples of Duties
Essential Duties and Responsibilities:Deploy, manage, and troubleshoot network servers (Windows and Linux)Set up AD accounts and configure workstations for users as neededRemote support and troubleshooting of Windows, ERP, and productivity software.Respond to equipment failures, software break fixes, software installation, moves and configuration changes.Maintain accurate information and data regarding end-user issues in systems according to policies and standards.Troubleshoot issues and outages on production systemsDeliver software installs/support/administration through Domain administrationEnsure security through access controls, backups and firewallsUpgrade IT systems with new releases and security patchesMaintain department file servers, i.e. backups, additions deletions of users, etc.Offer Tier 2 support for IT Infrastructure related services tickets as necessary.Work with Senior Systems Administrator implementing new server technologiesParticipate in appropriate in-service and workshop programs and attend any required meetingsCreate SOPs, documentation, training documentation and other technical documentsSupport and monitor data center and monitoring equipment.Performs miscellaneous job-related duties as assigned.Typical Qualifications
Minimum Position Requirements (including certifications, licenses, etc.):
Bachelor's degree preferred or equivalent work experience.At least four years of working experience within infrastructure and/or service desk or related area.Must be able to safely lift up to 75 pounds in support of hardware installations.Supplemental Information
Knowledge, Skills and Abilities:
Knowledge of a wide range of computer systems software, applications, hardware, and communicationsKnowledge of system security (Firewall/threat management/patch management) and data backup/recoveryKnowledge of customer service standards and proceduresMust be able to troubleshoot basic Network related problemsAbility to simultaneously coordinate and complete multiple projectsAbility to make administrative/procedural decisions and judgmentsKnowledge of Enterprise Telecommunications Infrastructure including VoIP systems, Cloud-based technologies, VOIP phone switches, Call Center Management, IVR systems, Call Routing and reporting softwareDemonstrated working knowledge of Windows and Linux servers,
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, short and long-term disability, holidays, vacation, and sick leave.
To learn more details, visit our benefits page at
01
Do you have a bachelor's degree or equivalent work experience?
YesNo
02
Are you able to safely lift up to 75 pounds in support of hardware installations?
YesNo
03
Do you have at least four years of working experience within infrastructure and/or service desk or related area?
YesNo
Required Question
$53,325.00 - $71,100.00 Annually
Location :
Normal
Job Type:
Full-Time
Job Number:
202300204
Department:
Information Technology Services
Opening Date:
01/26/2024
Description
Summary:Reporting to the Cloud Infrastructure & Systems Director, the Systems Specialist will provide operational support and maintenance for web-based applications and databases. Provide installation and support of server hardware, Microsoft server operating systems, Microsoft active directory, VMware, Microsoft Exchange, strong working knowledge of IP networks are a plus. Supports department systems requirements and objectives. Consultants with system users and makes software and/or hardware recommendations. Installs and/or develops customized software as required. Troubleshoot, maintain Active Directory groups and applied group. Excellent customer support skills as well as the ability to work in a team environment.
This is a regular, full-time, salaried, benefits-eligible position, and it is campus-based. The System Specialist will participate in a rotating coverage schedule on university holidays, after hours and weekends.Examples of Duties
Essential Duties and Responsibilities:Deploy, manage, and troubleshoot network servers (Windows and Linux)Set up AD accounts and configure workstations for users as neededRemote support and troubleshooting of Windows, ERP, and productivity software.Respond to equipment failures, software break fixes, software installation, moves and configuration changes.Maintain accurate information and data regarding end-user issues in systems according to policies and standards.Troubleshoot issues and outages on production systemsDeliver software installs/support/administration through Domain administrationEnsure security through access controls, backups and firewallsUpgrade IT systems with new releases and security patchesMaintain department file servers, i.e. backups, additions deletions of users, etc.Offer Tier 2 support for IT Infrastructure related services tickets as necessary.Work with Senior Systems Administrator implementing new server technologiesParticipate in appropriate in-service and workshop programs and attend any required meetingsCreate SOPs, documentation, training documentation and other technical documentsSupport and monitor data center and monitoring equipment.Performs miscellaneous job-related duties as assigned.Typical Qualifications
Minimum Position Requirements (including certifications, licenses, etc.):
Bachelor's degree preferred or equivalent work experience.At least four years of working experience within infrastructure and/or service desk or related area.Must be able to safely lift up to 75 pounds in support of hardware installations.Supplemental Information
Knowledge, Skills and Abilities:
Knowledge of a wide range of computer systems software, applications, hardware, and communicationsKnowledge of system security (Firewall/threat management/patch management) and data backup/recoveryKnowledge of customer service standards and proceduresMust be able to troubleshoot basic Network related problemsAbility to simultaneously coordinate and complete multiple projectsAbility to make administrative/procedural decisions and judgmentsKnowledge of Enterprise Telecommunications Infrastructure including VoIP systems, Cloud-based technologies, VOIP phone switches, Call Center Management, IVR systems, Call Routing and reporting softwareDemonstrated working knowledge of Windows and Linux servers,
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, short and long-term disability, holidays, vacation, and sick leave.
To learn more details, visit our benefits page at
01
Do you have a bachelor's degree or equivalent work experience?
YesNo
02
Are you able to safely lift up to 75 pounds in support of hardware installations?
YesNo
03
Do you have at least four years of working experience within infrastructure and/or service desk or related area?
YesNo
Required Question