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The United States Bankruptcy Court for the Northern District of California is seeking qualified applicants for the position of Information Systems Specialist (ISS). As part of the Information Technology Section, the ISS provides technology, telecommunications, and Case Management/Electronic Case Filing (CM/ECF) system quality assurance support to Clerk's Office staff, judges, and chambers staff.

Duties

This position provides support for the court's technology devices, networks, telecommunication systems, courtroom equipment, audio and digital recording systems, software applications, and associated peripherals; and training for internal and external customers.

Responsibilities

1. Provides direct customer technical support, monitors and resolves helpdesk IT requests and logs for the divisional offices in San Francisco, and provides backup support to the court's other divisional offices.
2. Install or assist in the installation of upgrades and new or revised off-the-shelf/desktop releases. Set up, configure, install, document, and troubleshoot hardware and software.
3. Oversees and maintains Courtroom Technology and Electronic Evidence Presentation Systems: ensures proper functioning of hardware/software, courtroom equipment, audio and digital recordings systems, telephone system, video conferencing system, and other telecommunication systems; and troubleshoots problems.
4. Provides user training and support for software applications/desktop software, scanning, and telecommunications systems. Identifies training needs for internal and external users based on quality assurance analysis. Ensures new employee IT setup and training.
5. Provides support for mobile devices, remote access, and web access.
6. Customizes and maintains software for local needs. Prepares and maintains documentation for local programs, writes, and distributes procedures.
7. Provides network administration assistance and support for the Windows Active Directory network, remote access devices, backup software, and Cisco routers. Provides cabling support as needed.
8. Performs daily system backups, verifies data integrity, and monitors daily operations of equipment and automated systems and equipment.
9. Provides support in procuring, disposing, and inventory tracking of automated related systems/software/supplies.
10. Uses Windows Deployment Services (WDS) to create and deploy system images for efficient workstation setup and updates.
11. Performs other job-related duties as assigned.

No civil service test is required for this position.

Applicants who are non-United States citizens must meet the requirements for federal employment. Relocation expenses will not be reimbursed. Applicants selected for interviews must travel at their own expense.

New Selectees are subject to a background check or investigation and subsequent favorable suitability determination, and selectees to high-sensitive positions are subject to updated background investigations every five years. The position is subject to the mandatory electronic direct deposit of salary payment (i.e. Direct Deposit). All court employees are at will, and therefore the selected candidate may be removed from this position at any time if the selected candidate fails to perform at a satisfactory level. In addition, employees are required to adhere to the Code of Conduct for Judicial Employees.

1. 1 year of full-time (or equivalent) IT experience that is in, or closely related to, the work of the position and which has demonstrated the knowledge, skills, and abilities to successfully perform the duties of this position.
2. Able to work during non-business hours and weekends, as needed.
3. Travel to other divisional offices and remote hearing locations.
4. Able to lift and move moderately heavy items, such as computer equipment.